[Electrical] c3170 burns a line on the drum

[BillAgudelo]

On a couple of my c3170s the customer has complained about a line. I have found a line burned onto the drum from front to rear, as if the charging roller stayed on and burned it; I replaced the drum. What could cause this and how to prevent it in the future?

[charm5496]

More than likely your DCON version is too low and needs to be upgraded. This was a common problem about 3 years ago with the 3100/3170 series machines.

[teckat]

On a couple of my c3170s the customer has complained about a line. I have found a line burned onto the drum from front to rear, as if the charging roller stayed on and burned it; I replaced the drum. What could cause this and how to prevent it in the future?

simple fix/ U need the software update that addressed this issue

line caused by the charging roller remains on the surface of photosensitive
drum
line..JPG

A modification is made, so that the charge to the charging roller is
disabled at the emergency stop. upgrade the DCON > DCon 45.01
Make sure u have Firmware 45.01 or later+

[BillAgudelo]

That sounds more like it, Charm5496; Thank you for your input. Where can I get or buy the latest System Software for the iR-c3170?

[BillAgudelo]

That is exactly what I am getting, Teckat, thank you for your reply. I will try to get the latest System Software and install it.

[teckat]

That is exactly what I am getting, Teckat, thank you for your reply. I will try to get the latest System Software and install it.

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