IR-330 Out of paper then not.

[masterofpatience]

I have a client with an IR-330 which has developed a paper out issue.
One minute it says paper out, so I removed the PFU and inspected the wiring to the sensors and the connectors, reassembled the machine and it said everything was fine. Went to make copies and it printed just fine then came back with an out of paper message even though there was a full load in all 4 trays.
It is NOT limited to any certain tray. It changes depending on it's mood.
I was thinking that it was the paper sensor board on the PFU but that doesn't control the paper sensors for the lower two trays .
Any recommendations would be appreciated

[mjarbar]

I have a client with an IR-330 which has developed a paper out issue.
One minute it says paper out, so I removed the PFU and inspected the wiring to the sensors and the connectors, reassembled the machine and it said everything was fine. Went to make copies and it printed just fine then came back with an out of paper message even though there was a full load in all 4 trays.
It is NOT limited to any certain tray. It changes depending on it's mood.
I was thinking that it was the paper sensor board on the PFU but that doesn't control the paper sensors for the lower two trays .
Any recommendations would be appreciated

Can I ask if it is saying to load a particular size of paper or is it saying that the paper draws are empty, if it is fluttering between paper sizes it could be something a simple as the paper size detectors getting false reading from dirt build up, but if it is saying paper out altogether it could be the DC controller because you are getting these messages from both the machines regular cassettes and the cassette pedestal.

[masterofpatience]

It's not a flutter...but it usually goes to one size -8.5 X 11 currently in in tray one, but then after a reset of the machine it may switch to 11 X 17 which is installed in tray 4 in the pedestal. Thanks for the response!

Can I ask if it is saying to load a particular size of paper or is it saying that the paper draws are empty, if it is fluttering between paper sizes it could be something a simple as the paper size detectors getting false reading from dirt build up, but if it is saying paper out altogether it could be the DC controller because you are getting these messages from both the machines regular cassettes and the cassette pedestal.

[mjarbar]

It's not a flutter...but it usually goes to one size -8.5 X 11 currently in in tray one, but then after a reset of the machine it may switch to 11 X 17 which is installed in tray 4 in the pedestal. Thanks for the response!

OK, this is a little wierd but it is unfortunatly looking like the DC Controller is throwing a wobbly, a couple of other things to check as well, are the HDD or the lithium battery on the main board, it may not have given an error code such as E602 but they do give signs of being on the way out like being slow to respond when using the touch panel (HDD) or dropping settings like date and time and network set up for no reason (Battery).

If anything like this is happening as well it may be worth going for these first as they are a lot cheaper than the DC Controller. Unfortunatlly all 3 of these have a hand in how the machine responds when resetting.

Sorry it's not good news but it is places to have a look

[masterofpatience]

No, it's not good news but we gotta start somewhere....guess we'll be playing the "swap it out 'n' test it " game next week.

Thanks for the reply!

[blackcat4866]

A more common fault is a damaged lift ratchet or leaf spring in the paper feed assembly. Usually it's just one or two teeth on the ratchet, so the lift fails only when a very specific amount of paper is present in the tray.

If the problem currently presents, a good test is to add more paper. If the problem disappears it's probably the ratchet.

Most Canon techs just replace the paper feed assembly, and I can understand why. It's a very difficult drive pack to get re-assembled and functioning again. There are a lot of mechanical parts, cams, levers, springs, solenoids, etc. The last one took me three times of re-assembling before it worked, and I was careful, and had done it many times before. =^..^=

[masterofpatience]

Thanks Blackcat...that was my original suggestion until it showed out of paper in the lower pedestal drawer...Already made that recommendation to the client...

[teckat]

Thanks Blackcat...that was my original suggestion until it showed out of paper in the lower pedestal drawer...Already made that recommendation to the client...

make sure your neutral to ground in outlet is between 0.0>0.3v
check to make sure that wall voltage is within the range / anything with a 10% drop off will cause wacky issues

[SCREWTAPE]

Your sure a masterofpatience if your still dealing with this machine.

Hope you find a solution.

[D_L_P]

came back with an out of paper message even though there was a full load in all 4 trays.
It is NOT limited to any certain tray. It changes depending on it's mood.

Another suggestion, try cutting (and replacing if you can) every wire tie coming from the DC-CON to the paper feed units. I had a totally different problem on my 330 but the fix was the wire ties.

[masterofpatience]

Thanks to everyone! I'll try to remember to post the solution when I get out there next week.

[teckat]

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[mrfixit51]

OK, this is a little wierd but it is unfortunatly looking like the DC Controller is throwing a wobbly, a couple of other things to check as well, are the HDD or the lithium battery on the main board, it may not have given an error code such as E602 but they do give signs of being on the way out like being slow to respond when using the touch panel (HDD) or dropping settings like date and time and network set up for no reason (Battery).(

You can rule out the hard drive, as the iR330 does not have one in it. The print server that can be mounted in the 330 does have one, but it would have nothing to do with the system software(E602) or the paper size issue...

Just narrowing down the field...

[SCREWTAPE]

You can rule out the hard drive, as the iR330 does not have one in it. The print server that can be mounted in the 330 does have one, but it would have nothing to do with the system software(E602) or the paper size issue...

Just narrowing down the field...

Great point Mrfixit51.

[teckat]

that's what i call being>
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