IR3320 not entering the service mode to clear E000007 error

[Guest]

IR3320 was showing E000007-000 error. I found a paper jammed in the fixing film assembly and removed the jam. However, I can't clear the error. I tried the <User Mode*> <2 & 8> <User Mode*> while its warming up (If I let it complete the full warm up sequence, it will come up with the error and I can't enter no keys after that). But, the copier refuses to enter the service mode so that I can try and clear the error. Can someone please help me? Could it be that if I replace the fixing film, it will let me enter the service mode?

[SCREWTAPE]

If your getting into service mode do this: Copier/function/clear/err/ok/reboot.

If its not letting you in, try pressing the yellow reset button and continue to try. You must be fast.

Or, try opening the front door and wait till the machine comes up, then try clearing the E-code.

[kishkumar]

If your getting into service mode do this: Copier/function/clear/err/ok/reboot.

If its not letting you in, try pressing the yellow reset button and continue to try. You must be fast.

Or, try popping out the fixing drawer and wait till the machine comes up, then try clearing the E-code.

Thanks for the quick reply. However, I did try several times without any success. There is no fuser draw. Did you mean the l/h side access door? I will try that when I go there again. Any more suggestions?

[teckat]

IR3320 was showing E000007-000 error. I found a paper jammed in the fixing film assembly and removed the jam. However, I can't clear the error. I tried the <User Mode*> <2 & 8> <User Mode*> while its warming up (If I let it complete the full warm up sequence, it will come up with the error and I can't enter no keys after that). But, the copier refuses to enter the service mode so that I can try and clear the error. Can someone please help me? Could it be that if I replace the fixing film, it will let me enter the service mode?

try this open front door/turn on/ try to get in service mode then or>
turn off> hold 1 n' 7 >turn on keep hold on 1 n 7, see if it goes to fixed IP mode/ try then to go in
or try below

remove fix unit/ inspect> the Fixing Film

***sorry Screwtape I was thinking of 5180 when I saw E 007

[ESA]

Try 4*5 in place of 2&8. I have had one machine like this in the past. It to was a 3320.

[SCREWTAPE]

***sorry Screwtape I was thinking of 5180 when I saw E 007

Don't sweat it.. I thought he was working on a 3220.. LOL

[SCREWTAPE]

Try 4*5 in place of 2&8. I have had one machine like this in the past. It to was a 3320.

Its actually 49 instaed of 45.
I'm not sure you can do this with this series.
I think changing service mode entry started with the 2270's series

[teckat]

Try 4*5 in place of 2&8. I have had one machine like this in the past. It to was a 3320.

images..jpg

[kishkumar]

Its actually 49 instaed of 45.
I'm not sure you can do this with this series.
I think changing service mode entry started with the 2270's series

Thank you ESA and ScrewTape. I will try 49 and 45 today evening and let you know. I think I should try that before I order a fuser unit (Surprisingly, Fuser unit is cheaper than the fixing film) for it. I will also try what Teckat suggested as well. Thank you very much for your help.

[ESA]

It's been a year or so since I did it last. It likely is 49 haha

[SCREWTAPE]

I will try 49 and 45

There is no 45.

[kishkumar]

Hi everybody, I have been able to get into the service mode using the *28*. It must have been the sticky key. So, when I tried pressing hard, it worked. Anyway, I have cleared the error by Copier>Function>Clear>Err>OK and then reboot. But, the error remains. I think I will just order a fuser and try again. My only doubt is, when rebooted the copier with the front door open, it still came up with the E00007-000 error. I was expecting it to show "the front door Open message". Because, the fuser voltage will not be applied if the front door is open. Strange. Thanks a lot for all your help.

[SCREWTAPE]

These things do happen when we trouble shoot.
Wise choice or no choice, its best to order the fuser unit.

[ESA]

It's it just fuser film that needs to be replaced? Films aren't that expensive in my neck of the woods.

[teckat]

Hi everybody, I have been able to get into the service mode using the *28*. It must have been the sticky key. So, when I tried pressing hard, it worked. Anyway, I have cleared the error by Copier>Function>Clear>Err>OK and then reboot. But, the error remains. I think I will just order a fuser and try again. My only doubt is, when rebooted the copier with the front door open, it still came up with the E00007-000 error. I was expecting it to show "the front door Open message". Because, the fuser voltage will not be applied if the front door is open. Strange. Thanks a lot for all your help.

have you even attempted to look/ or remove the unit to inspect it ,
spy..JPG
??? before ordering the part !!!!