imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

**Mannix** · 08-28-2011, 11:25 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Hey again,
Yes still trying to get it somhow going.

Just for information the printer was working fine on USB and TCP/IP configuration before upgrading the firmware for the new head.

I think I have already all manual even the Service Manuel for the W7200.

Here just an info from earlie on in his thread "L Printer Service tool does not support Canon w7200/7250 which requires com_fut.exe and its firmware, as previous post."

If my understanding is correct the COM_FUT.exe is for the serial port and the one you have provided is the network CNWFUT01.exe.

Thank you so much!

**Mannix** · 08-31-2011, 08:31 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ Firmware upgr. failed stucked

Does anybody has any news concening a possible solution for this W7200 stucked at initialising after firmware update.

Here are some pictures of the controlle board which should be flashed somehow trough the serial port.

I was unable to find any reference forthis controller board on the web so far.

Maybe somebody know where to get a new board for an reasonable price.
IMG_0894.jpg IMG_0895.jpg IMG_0896.jpg IMG_0897.jpg IMG_0898.jpg IMG_0899.jpg

**teckat** · 08-31-2011, 08:56 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

my friend sent this procedure/ he said u need to follow it to the the T
I know u have seen this before- I asked him to research the BOARD- GET BACK TO YOU

How to Flash/Update firmware on a Wide Format Printer with the L Printer Tool

After the L Printer Tool is downloaded and unzipped open up the folder where the file was unzipped to and double click the setup.exe file.

The install shield Wizard will start./ Select [Next].

Select the default location for the destination location and select [Next].
The ready to install screen will appear, select the [Install] button.
Windows Firewall setting screen will appear. Select the (Deactivate the block) check button and then select [Next].
Select the [Finish] button to complete the installation.

After installing the software reboot the computer. Now start up the L Printer Tool software. Next we need to connect to the printer. First select how the laptop or PC is connected to the printer, USB = Local and Network = cross over or TCP/IP connection. The USB connection is simpler to use because there is no TCP/IP configuration to set up.
To do this, from the main menu of the L Printer Tool select [View] and then select [Specify Search Range]. The Specify Search Range screen below will appear. Select Local for USB or Network and enter the TCP/IP information on the laptop or PC being used, and then press the [OK] button.

After selecting the type of connection press the [Refresh] button on the screen.
This will start the connection process and the L Printer Tool will search for connected printers.
Point the L Printer Tool to the location of the firmware.
On the L Printer Tool main screen select the [Specify Firmware] button. In the Specify Firmware dialog box select the browse button at the far right end of the Specify Firmware Folder box, it has 3 dots on the button. [...]. Now browse to the folder where the FUT tool was downloaded and unzipped. In the image below the path to the Data folder is shown. Select the Data folder and press the [OK] button. This will populate the Specify Firmware Folder box with the path to the Data folder that contains the [.jdl] file that is needed to flash.

Next select the Specify Firmware File option so the dot appears highlighted next to it. Now browse to the same folder and open the data folder and select the [.jdl] file so it is listed in the Specify Firmware File dialog box.
If the selection process has been completed correctly the file name will appear to the left of the Specify Firmware button.
From this screen select the printer to flash and then select the [Transfer Firmware] button. Select the [OK] button from the box that appears to start the firmware transfer.

The printer will reboot after the firmware has been transferred.

**teckat** · 08-31-2011, 09:14 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ Firmware upgr. failed stucked

Originally posted by Mannix

Does anybody has any news concening a possible solution for this W7200 stucked at initialising after firmware update.

Here are some pictures of the controlle board which should be flashed somehow trough the serial port.

I was unable to find any reference forthis controller board on the web so far.

Maybe somebody know where to get a new board for an reasonable price.
[ATTACH=CONFIG]11575[/ATTACH][ATTACH=CONFIG]11576[/ATTACH][ATTACH=CONFIG]11577[/ATTACH][ATTACH=CONFIG]11578[/ATTACH][ATTACH=CONFIG]11579[/ATTACH][ATTACH=CONFIG]11580[/ATTACH]

these are reliable Board repair services/

Nation-Wide Repair Service
16151 Foster Street
Overland Park, KS 66085
Customer Service: 1-866-655-8676
Fax Number: 913-631-8372
Technical Support: 1-800-798-1814
Hytec Dealer Services
3600 Vineland Rd Suite 121
Orlando, FL 32811
Customer Service: 1-800-883-1001
Phone Number: 407-297-1001
Fax Number: 407-297-4310
Technical Support: 1-888-883-2001

**Mannix** · 08-31-2011, 10:48 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Thank you for the info Teckat,

Apparently the L Printer Tool does no support the W7200 and how to access the printer.

We cannot even ping the printer anymore over the LAN and when connecting USB or fire wire the different PC's which we had tried, are not detecting and or recognizing the connections.

When connecting the serial board which is located directly on the controller we get the following information within the HyperTerminal of XP;

1. *** RAM check...OK
2. Attached TCP/IP interface to dp unit 0
3. Attaching interface lo0...done
4. (Empty line)
5. Adding 1572888 symbols for standalone.

Do you may have access to a tool which is called COM-FUT.exe (I guess it is a COM port FUT). this was apparently used by a technician in Australia.

Many thanks again
Regards Mannix

**teckat** · 09-01-2011, 01:22 AM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

now I remember that poster form down-under

funny thing about the L Printer Tool - it says supports ALL iPF and W Series/then below is does not list the W7200

no, just have the W7200
Canon imagePROGRAF W7200 Series Firmware Updater v2.11 TOOL
(CNWFUT01) .exe.

what is this updater tool on Canon USA site
http://www.usa.canon.com/cusa/suppor...ersAndSoftware

will send the down under poster a PM

**Mannix** · 09-01-2011, 08:36 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Hey Teckat

I'm not sure what this file "W8200_7200_6200_Firmware Update Tool for Windows" is at on Canon USA site http://www.usa.canon.com/cusa/suppor...ersAndSoftware.

However I have been trying to download it already several times without success. There must be an error on the download link for this file.

What is this "down under poster" which you have mentioned?

Thank you so much for your support your are so kind!

Mannix

**teckat** · 09-01-2011, 08:42 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Originally posted by Mannix

Hey Teckat

I'm not sure what this file "W8200_7200_6200_Firmware Update Tool for Windows" is at on Canon USA site http://www.usa.canon.com/cusa/suppor...ersAndSoftware.

However I have been trying to download it already several times without success. There must be an error on the download link for this file.

What is this "down under poster" which you have mentioned?

Thank you so much for your support your are so kind!

Mannix

the poster robotnz1 is from Australia
send him a PM/ CLICK ON THE NAME above-

read his links>>http://canonipf.wikispaces.com/messa...w/FAQ/26019279

search in this link under W7200 firmware updates
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/imageprograf_series/imageprograf_w7200#DriversAndSoftware

**Mannix** · 09-01-2011, 09:24 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

woh that was a quick reply,

Yes I did already consult the link you showed in your message from RobotNZ1 and I even had tried to contact him over without success as well. He was also the one initialyon his thread speaking with you on page one (Current Thread)

That would be great if we could get thi com-fut tool from RobotNZ1!

I also tried again the link to canon USA also without success. When I clik on the download button nothing happens.

**Mannix** · 09-01-2011, 09:53 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Some good news for today,
I just had my son leaving in L.A. downloading the software from Canon USA.

Apparently this files are locked from the outside of the USA.

I'm currently transfering it from L.A. I will keep you posted!

**Mannix** · 09-01-2011, 10:19 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

That was a short good news.

The file which has been downloaded from Canon USA is the "imagePROGRAF Firmware Update Tool" and when starting it up it also can not find the printer

imagePROGRAF Firmware Update Tool.JPG

**teckat** · 09-01-2011, 10:52 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Originally posted by Mannix

That was a short good news.

The file which has been downloaded from Canon USA is the "imagePROGRAF Firmware Update Tool" and when starting it up it also can not find the printer

[ATTACH=CONFIG]11600[/ATTACH]

check PM>
SENT U THE Firmware Update Tool ver.2.00

**Mannix** · 12-19-2011, 03:15 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Thank you so much for all your help.

I have given up, I spent so much time on trying to get this thing to work.

I WILL AND ALL OTHERS SHOULD NOT BUY ANY CANON PRODUCTS ANYMORE.

SUPPORT IS LIKE SH........

Should anybody been able to get any good idea please let me know. I may be willing to try again sometimes.

again thanks to all!

**graham37** · 01-09-2012, 04:39 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Anyone got this software ?

imagePROGRAF L Printer Service Tool (Ver. 1.40)

**teckat** · 01-09-2012, 04:58 PM

Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

Originally posted by graham37

Anyone got this software ?

imagePROGRAF L Printer Service Tool (Ver. 1.40)

Canon U.S.A. : Support & Drivers : Office Equipment

There are two ways to upgrade the system software on the Large format printer.
One is using the FUT, Firmware Upgrade Tool and the other is using the L Printer Tool.
The FUT is designed so the customer can flash or upgrade the printer on there own.
The printer must be in normal operating conditions to use the FUT.
This article does not cover using the FUT to upgrade the printer.
The second method is using the L Printer Tool.
This is what the technicians can use when the printer is having problems.
The requirements for the L Printer Tool are:
1. The print driver must be installed on the PC or Laptop that is connected to the printer.
2. The FUT file must be downloaded and unzipped on the PC or Laptop that is connected to the printer.
3. The PC or Laptop needs to connect to the Printer, via the existing network configuration the customer is already using or a cross over Cat. 5 cable or a USB 2.0 cable.
Note: USB is simpler to use, (No TCP/IP configuration is needed).

To flash/upgrade system software on the Large format printers the FUT file for the model must be downloaded.
This FUT program contains the firmware to flash the printer.
The L Printer tool needs this firmware to flash the printer.

imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

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