HP 4600 printer

[Atta]

I have HP4600 color printer which doesn't print color but print none color document. it will not print the document if there is a letter with a color font. what could be the problem.

help me out guys.

[KenB]

You posted this in the wrong forum (Canon).

If you post in the HP forum, you should get better results.

[teckat]

I have HP4600 color printer which doesn't print color but print none color document. it will not print the document if there is a letter with a color font. what could be the problem.

help me out guys.

Wrong Forum for HP/
go to HP Support site for your product HP4600 , LINK IS BELOW

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom〈=en&h_ client=S-A-R163-1&h_query=HP4600&submit.x=0&submit.y=0

[JustManuals]

Is there toner in ALL the cartridges?

[Atta]

Yes and i even replaced all with new toner's

[blackcat4866]

Atta,
I am still a little unclear about the symptoms.

Are you saying that color prints come out as blank, color prints come out as monochrome (black & white), or color prints have some other quality defect.

Can you post a scan of the quality problem. It's helps a lot to see the problem. =^..^=

[djandl]

If I was a betting man, and I am, it sounds like a permission was setup to limit color printing and if there is one character of color, the printer does not allow printing. Normally you can check the setup of the printer by going to the Web Page through the IP address and see if some permissions were set up via the color permissions area. Basically everytime anyone sends a color print job through the printer driver, the user name and job name (web page name, Word document, etc) and the printer recognizes it, due to the fact this information is stored in the header. If you check and these option is not programmed. I would check the menus for a printer color lock out mode. I am not that familiar with HP, but many other manufacturers' use this mode to help limit color.

[Atta]

Sorry if you didn't get me well, It's a color printer and it doesn't nay color job sent to it, When you have full page of words and if a letter just one letter in the content of the document the printer will never print the document at all. but it can print any none color document. Hope you get me this time a round. Thanks

[teckat]

Sorry if you didn't get me well, It's a color printer and it doesn't nay color job sent to it, When you have full page of words and if a letter just one letter in the content of the document the printer will never print the document at all. but it can print any none color document. Hope you get me this time a round. Thanks

this is a Canon Forum/ post in correct Forum/ HP has a great site for support, i posted the link for you

HP 4600_Print Quality Troubleshooting Tool

Setup color procedure using Microsoft Internet Explorer

http://h10039.www1.hp.com/cpso-support-new/pq/4600/configurecolorsetup.html

this link will hopefully fix your issue , follow instructions, click on link above

Also
Print Quality Troubleshooting Tool

Print your Configuration Page

1. Press to enter the MENUS on the control panel of the printer.
2. Press to highlight INFORMATION.
3. Press to select INFORMATION.
4. Press to highlight PRINT CONFIGURATION.
5. Press to select CONFIGURATION.

The message PRINTING... CONFIGURATION appears on the display until the printer finishes printing the Configuration page. The printer returns to the Ready state after printing the Configuration page.

*The Configuration page is used to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages.
instructions on link below>
/http://h10039.www1.hp.com/cpso-support-new/pq
/4600/configuration.html

they also have free support
HP Instant Support Professional Edition

http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx?&cc=us〈=en
HP Instant Support Professional Edition provides web-based support tools that automate and speed the resolution of technical problems on HP products.


English Language Support per Product Group

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Available Worldwide, 24 x 7 on all supported Servers products.

Storage
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[teckat]

Sorry if you didn't get me well, It's a color printer and it doesn't nay color job sent to it, When you have full page of words and if a letter just one letter in the content of the document the printer will never print the document at all. but it can print any none color document. Hope you get me this time a round. Thanks

add on info> Make sure you have the correct Print Driver installed

Network Defects
As a known defect in the networking card, this is the only problem the HP 4600 has that won't cost you a penny to fix. Occasionally the networking card, JetDirect, will fail. Meaning, you can no longer print from your computer. HP is well aware of this defect, and will fix it free of charge.

****Printing black instead of color
Cause
Color mode is not selected in the software
application or printer driver.

Select color mode instead of grayscale or
monochrome mode in the software application
or printer driver.

Cause
The correct printer driver is not selected in
your software application.

Select the correct printer driver.

or you may have a Defective HP print cartridge Replace the cartridge.
A non-HP cartridge might be installed.
Ensure that you are using a genuine HP print
cartridge.