Canon iR c5185 with imagePASS-H1 set up

[Guest]

Hello-
I am having some problems setting up an imageRunner c5185 with an imagepass H1 attached. I have tried to search through the forums and attemted several setting changes, but no luck. We inherited the machine from a company that recently went out of business, where it was functioning fine. I can't seem to get it to connect to our network. I have tried changing INT-FACE/IMG-CONT settings, made sure there is a crossover cable from the imagepass to the copier, and installed the latest drivers on our server (SBS 2003). I would appreciate any help available, and please let me know if I should provide more info.
Thanks a lot.

[Fixalot]

You need to set INT-FACE/IMG-CONT to 3.
Can you get any test pages out of the image pass and a configuration page?
If so, check to see if print queue is enabled.

[teckat]

Hello-
I am having some problems setting up an imageRunner c5185 with an imagepass H1 attached. I have tried to search through the forums and attemted several setting changes, but no luck. We inherited the machine from a company that recently went out of business, where it was functioning fine. I can't seem to get it to connect to our network. I have tried changing INT-FACE/IMG-CONT settings, made sure there is a crossover cable from the imagepass to the copier, and installed the latest drivers on our server (SBS 2003). I would appreciate any help available, and please let me know if I should provide more info.
Thanks a lot.

INT-FACE/IMG-CONT must be set to 3
Is the Interface Communications cable Attached from H1 To 5185
Is your Network Cable attached from H1 To your Network connection

On H1>
Crossover connector is lower bottom
Network connector is right above it
Next is USB, Next is Interface Cable

1) Press (=>) displayed at upper right on the LCD of
the connecting device.
2) At the Control Panel, press [Printer]tab.
3) Press [Printer Status/Settings].
4) At the Languages Setup screen, select the name of
the language you want to use, and then select OK.
Wait a few minutes.

Input of password
When setting it up, the password input screen is displayed.
When the following password is input, Fiery.1 you can enter a
setup screen.

In response, the machine will automatically show the
Settings menu. Be sure to at least select the following
and make the appropriate settings in the indicated order:
[Server Setup], [Network Setup], and [Printer Setup].
For more information, see Configuration and
Setup on the User Documentation.

Once you have made the various settings
under [Server Setup], you will be shown a screen asking
you if you want to store the settings. Select [yes] so
that the system will be stored in memory. Unless you
have made appropriate settings in the correct order and
saved them, you will not be able to go on to the next
item.
Making Server Settings:
Make the appropriate settings including the name
of the server.
Making Network Settings:
Make the appropriate settings including port, protocol,
and service.
Making Printer Settings:
Make the appropriate settings including print
queue.
Select [close] on the Settings menu. In response, the
system will restart automatically.
When there is a difference in the network setting between
Main body and PS Unit, the system will detect
the difference to change the setting and a following
message will appear on the bottom of the LCD of Main
body.
[Turn off the main power switch(on the main
unit's bottom side)] is displayed on the LCD.
Turn off the power supply. Turn on the power supply
in ten seconds.
Checking the Operation After
Making the Settings
Print out a test page and a settings page as follows to
make sure that all settings have correctly been made on
the machine and its host machine and that all connections
are normal:
1) Press (=>) displayed at upper right on the LCD of
the connecting device.
2) At the Control Panel, press [Print].
3) Press [Printer Status/Settings].
4) Make the following selections on the LCD:function>
print page>test page/configuration.


The Unit-H1 has its own power supply and AC power cable. To function, the Unit-H1
must be connected to the print engine and to a proper AC power outlet. The Unit-H1
will not start up until the print engine is powered on. Powering off the print engine
powers off the Unit-H1 also.
Select the Printer tab on the print engine LCD, and then select Printer Status/Setting.
Select Functions from the print engine LCD.
Select Print Pages from the print engine LCD.
Select the Test Page, Configuration page, or other page from the Print Pages menu
If the Test Page prints, you know that the Unit-H1 is functional and that the connection
between the Unit-H1 and the print engine is good.

[teckat]

to add on>>the 5185 print engine must appear in the list of printers on the network

H1>LED'S DIAG 2-digit display codes (any other error codes are for factory use only)
FF • Unit-H1 is not booting Check external and internal connections and cables.
E3 • DIMM is missing Install or re-seat the DIMM in DDR DIMM2.
00 • Unit-H1 has booted and is
functioning correctly
No action required.

Network
Unable to connect to the
network.
• Network cable or connection
is faulty.
• Network is faulty.
• System software is corrupted.
• Ethernet interface on the
motherboard is faulty.

1. Check the cable connection to the Unit-H1 connector
panel and the network. Make sure that the cable is the
correct type .
2. If the network cable is the correct type and is properly
connected to the Unit-H1 connector panel, connect a new
network cable to the Unit-H1 connector panel.
3. If the problem persists, have the network administrator
check Network Setup.
4. If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, there could be a
problem with the network.
5. If the problem persists, reinstall system software.
Corrupt system software may cause the system to hang.
6. If the rest of the network is functioning properly and the
problem persists, may need to check or replace the motherboard.

You may need to open H1 to see if everything/connectors/DIMM is seated ok/ & not loose

[jmohan]

Thank you so much. I will follow the posts above and post back on how it works out.

[jmohan]

Thanks again for the detailed information. Unfortunately, I was not able to get too far. When I hit the [Printer Status/Settings] at the [Printer] tab I get the following message:

"Wait a moment (Check the power source of the print server behind the main unit and cable connection if the display does not change in a moment)"

The H1 led reads 00, so I assume it is okay, and each ethernet port lights up when connected (I verified that the crossover cable was going to the right port). But there is no light from the ethernet port on the copier. Should there be? Also, the crossover cable is not in the best shape, so I am going to replace that and see if it makes a difference. But the lack of anything lighting up at the ethernet port on the copier concerns me a little.

[Fixalot]

I would start by reloading the system software.

[KenB]

You mentioned that the crossover cable is OK, but did you check the condition of the SCSI-like cable that goes between the RIP and copier?

[teckat]

see pics below
MAKE SURE DIP SWITCHES ARE BOTH DOWN

Take that H1 Apart/ check inside for loose connectors/ re-seat DIMM/

h1.JPG
1. Chassis
2. Enclosed fan to motherboard ENC 12V FAN2
3. Power supply to motherboard J8008 and to HDD (HDD in lid not shown)
4. CPU cooling assembly to motherboard CPU FAN 5V
5. DDR DIMM2 socket (with standard DIMM)
6. DDR DIMM1 socket (for optional upgrade)
7. BIOS (U530)
8. MAC chip set (ENET EEPROM): 8a U7701; 8b U5060
9. Battery in socket (BT300)
10. Unit-H1 motherboard
11. Print Engine interface connectors
12. RJ-45 network connector
13. USB-A ports (2)
14. Port 80 board with DIAG 2-digit LEDs and Download (DL) switches
15. Port 80 cable
16. PORT80 connector
17. Key chip (U7201)
18. Power connector (J8008)
19. HDD SATA cable at motherboard connector SATA0
20. [Reserved for future use]

h11.JPG
check #7 HDD connector to #11 on mother pcb from H1 Hard Drive/underside of H1 lid
hd.JPG

1. Lid
2. Shock bracket plate with spring
3. HDD
4. Shock bracket carrier with grommets
5. Shock bracket, angle (1 of 2)
6. Shock bracket, angle (2 of 2)
7. HDD cable
8. Enclosed fan
9. Port 80 board with 2-digit LEDs and
Download (DL) switches (2)
10. DIMM
11. SATA0 connector for HDD cable
12. BIOS (U530)
13. CPU cooling assembly
14. Key chip (U7201):
Marking: EV
[Kanji unit: EW]
15. Battery
16. DIMM sockets (2)
17. Unit-H1 motherboard
18. Power connector (J8008)
19. MAC chip set
Markings:
EF (Orange) = U7701 (print engine)
EE (White) = U5060 (LAN)
20. Connectors at connector panel for:
print engine; LAN; USB device (2); print engine
21. Power supply with bracket
22. Chassis including connector panel

[jmohan]

Quick update- Great Success! Thank you everyone for your help, particularly teckat. Got a new crossover cable and things are up and running fine. Would not have been able to figure it all out without your help. Next up is setting up the machine for faxing and mailboxes, but I am much more hopeful about it now. Thanks again.

[teckat]

Quick update- Great Success! Thank you everyone for your help, particularly teckat. Got a new crossover cable and things are up and running fine. Would not have been able to figure it all out without your help. Next up is setting up the machine for faxing and mailboxes, but I am much more hopeful about it now. Thanks again.

ckmk.JPG

Thanks, keep up the good work