Like I said - your supplier should have informed you of the chip----and now it appears you are having an issue with the quality of their aftermarket toner. Changing suppliers may be in order. If you want to save $$$$$$ - I understand completely. But are you really saving money after you take into account the time and effort you are losing on a problem like this? But try a supplier like Katun Corp for those toners if you insist on generic. They sell the whole toner cartridge - so you don't have to bother with refilling & I've never had one fail. I second Teckat's comment that refilling is a risky issue.
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sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com -
teckat . do you have assembly charts for both toner cartridge and drum unit for reference use.Comment
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NO.jpg
Remember that the Drum unit also has a Pcb.Chip
Once unit is contaminated it is useless/ Starter is toast~~~~nada/ no good
In the USA, at least with my Company we don't play with these units- it's a bad policy-causes more issues/more money spent to fix another issue, and most of all, if u need to Call a Canon Rep. to come down for support on an issue and u have that garbage Toner/Starter in a machine, your Company could lose it's Official Canon Authorization Support.**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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I don't think E 20 come just coz of refills. I'm using Canon oem toner and in the past 160K copies i had 2 drums(M and K i think) whit E20 code. I don't say that refills didn't cause E20, I'm just saying that it could happen without them.Comment
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It may not have been the generic toner. The most likely scenario here is that when the tech saw that the copier would not recognize the toner refill he installed----he tried to get the machine running by adding toner to the drum unit which created a worse problem for him. That would be my guess -Blaze
P.S. Of course thats not the only thing that can cause those codes! An aging drum unit among other things can also cause this - but thats not the scenario we have here based on the info given to us by thesigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.comComment
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E020-01CD/
that sub code 01CD is not present in any manuals /called my Canon Engineering Friend,he said that it represents Contaminated Toner in Drum unit / when and if u call for an issue with that code it just tells support u or someone used non-oem toner and they will not support that issue or any cq issues on said model**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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That being said, resolution to this problem is to replaced the drum with a new one to resolve this issue."Once a King, always a King, but once a Knight is enough!"
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You get what you pay for!!! In the long run by using genuine Canon toner and parts you will get a much greater toner yield per cartridge and have a machine that will run the way that it is designed to runComment
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Joe Adachi/ Canon CEO, couldn't have said it better
**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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