imagePROGRAF W8400G "stuck" and will not go into service mode

[Guest]

Hello,

I helped to get this printer up and running for a local print shop about 5 months ago. At the time it needed to have a new print head installed and that went without a hitch.

It has been working just fine since that time until just a few days ago. After switching from roll media to cut sheets and trying to go back again the printer has frozen up. It powers up, goes through the "Initializing. . ." step, you hear the standard "Click" sound, then the display goes to two lines:

Canon W8400PG
S/C ver. 02.15

and just sits there with its fan quietly humming away. None of the lights on the control panel come up and you cannot power the printer down by doing anything except unplugging it.

Called Canon tech support today and they had me try to get into service mode by holding down the "Paper Source" and the "Information" button, hitting the Power button, and releasing the two being held down once "Initializing. . ." shows on the display. When I do that, I get the following on the display:

Canon W8400PG S
S/C ver. 02.15

and then everything stops again: no indicator lights, no button response, can only power down by unplugging.

Is there anything else I should be doing/trying to get the printer to "reset" itself back to some functioning mode (preferably fully functioning). Canon was quoting a fee of $800 for a single out-of-warranty service call, which strikes me as utterly outrageous.

If this does require expertise/equipment that's highly esoteric, is there any repair/service technician/company in Virginia that I could call about this? I'd prefer to direct this client to someone she can trust, as she's running a very small business on a shoestring.

Thanks in advance for any and all assistance.

Brian

[teckat]

http://www.blueridgecopier.com/index.shtml

don't know if they are near u/ give them a call, if not near , they might recommend someone, good reputation




All imagePROGRAF Series

imagePROGRAF Unusual Noises


While some noises are normal, others may indicate current or pending problems. Stop, Look, Listen, Feel. Also use the Troubleshooting Guide and Service Manuals for in depth explanations and solutions. Refer to the table below.

imagePROGRAF Unusual Noises
Location/ Type of Noise=/ Cause/Remedy/Action

Carriage Drive
Rasping =
Check the carriage drive idler Pulley
Check the Carriage Tension Unit
Refer to the causes for 2F26 errors in the Service Manual and Troubleshooting Guide
Chattering =
Check if the Tube Unit is striking the exterior walls
Try opening and closing the Platen Suction Path Selection Valve (this is normal)
Creaky=
Make sure the Carriage Rail is dry and not soiled (never apply oil)
Replace the Rail Cleaner
Replace the Carriage Bearing if applicable (large printers only)
Check if the Print Head open/close lever is broken (replace as required)

Head rubbing
Abrasive=
Check the Print Head height setting
Check for jams in the paper path near the Print Head
Check the Paper Type settings

Cutter
Chattering =
Replace the Cutter unit if it is damaged

Near the lnk Tank Unit
Chattering =
The Ink stirring operation is in process (this is normal)

Roll Spool
Chattering =
Check if the drive belt is loose
Set the Rubber Pad to the correct position

Paper Feed/Back Feed
Chattering =
Check the LF Backup Roller
Replace as needed

Caterpillar Mylar
Chattering=
Check if the Caterpillar Mylar sheet is out of position
Replace the Tube Unit as required

Platen Suction Hole
Whistling =
Clean the Platen suction hole

[britechguy]

teckat,

Thank you very much for taking the time to respond and for the link to Blue Ridge Copier. They are about 1.5 hours south of here, and probably don't cover Staunton, but having a starting point of a reputable shop to get a recommendation from is invaluable.

Brian

[teckat]

Thumbs up.jpg


Thanks,hope it all works out~~~~~~~~~