iR Advanced Color 5045,, mailboxes disappear.

[mrfixit51]

Hi kids,

I have a fun one that I have been struggling with for weeks, and still have not resolved the problem.

This copier is less than 3 months old, and it has been losing the ability to see the mailboxes themselves, not the contents, for over a month. If you press the ACCESS STORED FILES button on the op panel, the screen may not show the mailboxes. I have included a picture. The condition will be reset if the unit is powered off/on, and may stay good for several days. The contents then can be accessed.

The spooky part is, if the screen is blank, you can go into the administrative side of the copier, where you add/delete/edit the mailbox info, and still see the mailboxes. Also if you go in through RUI, the mailboxes can be seen and accessed.

What I have done to date is:

(1) Update system software to latest level.
(2) Replaced hard drive and once again load latest system software.
(3) Swapped the main controller 1 board ram from slot 1 to 2 and vice versa.
(4) Replaced main controller board 1.

Canon was originally contacted, but they cannot duplicate problem on their machine, so I have pretty much been doing this on my own....

[teckat]

someone posted on this before/

sounds like software glitch somewhere / or voltage drop

[SCREWTAPE]

someone posted on this before/

sounds like software glitch somewhere / or voltage drop

There's more to come.

I haven't seen that one with the mailbox. I would have to say its software. All we can do is let Canon know.

[mrfixit51]

Will be calling them this morning.

[mrfixit51]

After the call to both hardware and software support, the advice is try new ram, and if that is not the solution, do the Clear All Data/Settings, and don't reload the saved stuff from RUI, but do everything clean in case there is corruption somehow in the settings. RAM is on order...

[Brian8506]

Good luck 51

[SCREWTAPE]

After the call to both hardware and software support, the advice is try new ram, and if that is not the solution, do the Clear All Data/Settings, and don't reload the saved stuff from RUI, but do everything clean in case there is corruption somehow in the settings. RAM is on order...

It does sounds like a issue that ram could cause. When the machine is completely turned off, all the data that stored on onto the ram is gone, as we know, ram is a temporary storage. But, these machines are arranged to have a standby backup source, sort of speaking. When the machine comes out sleep mode or standby mode That data should stay in that physical storage location on the part of the ram. So it makes some sense. Could be a memory issue.

Damm machine, its got alzheimer disease,LOL

Good luck

[teckat]

Memory.JPG

[mrfixit51]

The problem has been resolved!

I am calling this one closed now,, two weeks ago, I replaced the two sodimms on the Main Controller 1 board as software support guy asked me to do. I have checked back a couple times, today included, and there have been no occurrences of the pictured issue since the ram was replaced. I am very happy to call this case closed!!!!

[teckat]

WoW- Canon hits it out of the Park !!!!!!!!!!!!!!!!!!!!!!!!!!!!

One for the Ages.