image runner 5055 takes a long tme to....

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  • pjdbm
    Trusted Tech

    250+ Posts
    • Sep 2007
    • 360

    #1

    image runner 5055 takes a long tme to....

    I just picked up a ir 5055 with 180k on it and only a few years old... anyway, I got it ready for resale and I am testing it out and I notice if i leave the machine alone for an hour or so and then come back to it and press the print key, it accepts the command and goes into a "wait" for a minute or two then makes the copy,

    I also noticed when the machine jammed in finisher, after removing jam and closing the finisher cover, it took a few minutes to get to "ready" again.

    Is this normal for these newer Canons?

    I have sleep mode set for 4 hours and machine goes into quiet mode in 1 minute.

    If the machine is being used regularly its fine but when she sits it does this.
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Originally posted by pjdbm
    I just picked up a ir 5055 with 180k on it and only a few years old... anyway, I got it ready for resale and I am testing it out and I notice if i leave the machine alone for an hour or so and then come back to it and press the print key, it accepts the command and goes into a "wait" for a minute or two then makes the copy,

    I also noticed when the machine jammed in finisher, after removing jam and closing the finisher cover, it took a few minutes to get to "ready" again.

    Is this normal for these newer Canons?

    I have sleep mode set for 4 hours and machine goes into quiet mode in 1 minute.

    If the machine is being used regularly its fine but when she sits it does this.


    Turn off all those waste of time -TIMES SETTINGS


    Waiting To Print

    check to see if the Fixing temperature is rising. If it is, try disconnecting the Finisher. If the imageRUNNER will come to ready with the Finisher disconnected there may be a fault in communication with the Finisher, even though no error code is indicated.

    Check to see if the Staple Cartridge is properly seated. It has been found if the Cartridge is not fully seated in the Stapler the above symptoms may be observed.


    "waiting to print,"

    The iR, along with the finisher will cycle up and come to a ready to copy state. When the copy start key is pressed, the document will be scanned, and the display will indicate "printer is warming up," "waiting to print," "preparing to feed paper" and the iR will cycle.
    If the System Monitor is checked, you will see a STAPLE LOADING message.
    main cause of this issue is that the finisher has run out of staples or the staple cartridge is missing or not properly installed.



    Issue can also occur if the Actuator on the bottom of the Staple Cartridge is not making contact with the Micro- Switch in the Staple Unit. Sometimes, the Actuator may be missing or damaged. If it is missing or damaged the Stapler Cartridge should be replaced.

    Cart.jpg
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • pjdbm
      Trusted Tech

      250+ Posts
      • Sep 2007
      • 360

      #3
      nice, I will check into all this.

      Its amazing, I can have weeks and months of smooth sailing then all hell busts loose.


      Thanks again!!

      Comment

      • SCREWTAPE
        East Coast Imaging

        Site Contributor
        2,500+ Posts
        • Jan 2009
        • 3396

        #4
        Definitly check the staple cartridge first. Check the fuser section. I've seen a faulty shutter cause this type of issue.
        Attached Files

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        • pjdbm
          Trusted Tech

          250+ Posts
          • Sep 2007
          • 360

          #5
          well, I disconnected the finisher and waited a good half an hour to 45 minutes and went in and pressed the copy key and it took a good minute and a half to come out. message said wait with fans kicked in.

          This machines is in a garage in NY and its about 55 degrees in it.

          Comment

          • SCREWTAPE
            East Coast Imaging

            Site Contributor
            2,500+ Posts
            • Jan 2009
            • 3396

            #6
            Originally posted by pjdbm
            well, I disconnected the finisher and waited a good half an hour to 45 minutes and went in and pressed the copy key and it took a good minute and a half to come out. message said wait with fans kicked in.

            This machines is in a garage in NY and its about 55 degrees in it.
            This machine should warm up in 30 seconds. The type of fuser has Induction heating. That shutter has to open. When you put this machine on and you hear that rattling sound for about 2 to 3 secs, that the shutter mech opening up the shutter. Also make sure that the firmware is up to date. Not sure if you are a tech? Are you?

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            • pjdbm
              Trusted Tech

              250+ Posts
              • Sep 2007
              • 360

              #7
              yes, I am an indy for 20 years and working on machines for 26, mostly Kyocera but some Canon.

              I just cleaned all the thermistors and manually turned the shutter and all looked good. this machine has 180k on it

              I have my IT guy who is Canon Authorized , he has the latest firmware, he will be doing the networking so I will ask him to flash the machine while he is there.

              Comment

              • SCREWTAPE
                East Coast Imaging

                Site Contributor
                2,500+ Posts
                • Jan 2009
                • 3396

                #8
                No problem... Happy to had assisted.

                Comment

                • pjdbm
                  Trusted Tech

                  250+ Posts
                  • Sep 2007
                  • 360

                  #9
                  Oh well, had the machine flashed today and still happens.


                  The guy my IT guy spoke to said it might be normal. I just cant see how this could be normal, I cant see how on a 13k machine a customer would have to wait 120 seconds after the machine has been sitting for over a half an hour to make a copy.

                  Comment

                  • Ingranaggio_rotto
                    Trusted Tech

                    250+ Posts
                    • Oct 2010
                    • 275

                    #10
                    In the service mode change the method of potential control

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                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #11
                      Originally posted by pjdbm
                      Oh well, had the machine flashed today and still happens.


                      The guy my IT guy spoke to said it might be normal. I just cant see how this could be normal, I cant see how on a 13k machine a customer would have to wait 120 seconds after the machine has been sitting for over a half an hour to make a copy.
                      iR5055

                      Warm-up Time: 30 Seconds or less from Main Power Off or Sleep Mode

                      Check your Fixing Frame Connector, for any stuck paper in machine frame connector

                      also remove the fixing unit & inspect connections

                      check fix temperature in service mode

                      check wall outlet for correct voltage / also check your neutral to GD





                      Ground to Neutral Checked on a 120 VAC Wall Outlet?




                      Below are two examples of where to place your meter leads to measure ground to neutral on 120VAC wall outlets.
                      Through experience it has been determined that less than .5 volt AC should be measured between ground and neutral. If absolute zero is measured then it may be an indication that the ground is not connected or that some other problem may exist within the outlet.
                      Note: This is not a machine or a Canon specification.
                      Also note: Outlet readings utilizing a "hand held" circuit meter are only a "snapshot" of the voltage at the time of the reading. Fluctuations, spikes, surges and drops in voltage sometimes require a long term reading such as can be achieved with a line monitor

                      outlet.jpg
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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                      • Canuck
                        Tech Specialist

                        1,000+ Posts
                        • Nov 2007
                        • 1713

                        #12
                        Check drum heater sleep settings in service mode....COP>OPT>BODY...DHON<DHOF should all be 0 by default. Machine might be waiting for drum to warm up, turn off potential control to see if it affects it as stated. Also STNBY_TM is set to 0

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                        • pjdbm
                          Trusted Tech

                          250+ Posts
                          • Sep 2007
                          • 360

                          #13
                          I did a d-con clear and an MN-con clear, now from a power off to ready I got 30 seconds but still in standby after 30 minutes I get now 120 seconds, a little bit less but still...


                          Tomorrow it will be out in the field in normal conditions as right now it is in a garage (my shop) with no humidity control and cooler temps.

                          Will let you know in a day or two

                          Comment

                          • teckat
                            Field Supervisor

                            Site Contributor
                            10,000+ Posts
                            • Jan 2010
                            • 16083

                            #14
                            Originally posted by pjdbm
                            I did a d-con clear and an MN-con clear, now from a power off to ready I got 30 seconds but still in standby after 30 minutes I get now 120 seconds, a little bit less but still...


                            Tomorrow it will be out in the field in normal conditions as right now it is in a garage (my shop) with no humidity control and cooler temps.

                            Will let you know in a day or two

                            I hope u put back all your settings from your P PRINTS / USED Data print outs for DCON & RCON
                            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            • pjdbm
                              Trusted Tech

                              250+ Posts
                              • Sep 2007
                              • 360

                              #15
                              I tested the machine afterward s and all looked and ran good, but to answer your question, no I did not. I was told that if I had any issues just put back the values on the door panel

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