IR3570 no power according to customer

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323
    #1

    IR3570 no power according to customer

    Customer called saying no power on IR3570. I asked if no display and no lights etc. Customer said nothing at all. Just want to know if there are any known common power issues with this series before going.
    i mean it could be a circuit breaker tripped or power cord connection is damaged etc. but just thought I would check with Canon experts first. Normally when an door interlock is a problem tou get an open door message on most machines though I thought I had an interlock problem on an IR C3100 that showed no evidence power. Of course it could be I'm having a senior moment Any advice is very mush appreciated unless it's related to retirement. Thanks Frank/ActionPhotocopy
    Tags: advice, canon, circuit, customer, display, door, low voltage, open, power
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16092
      #2
      Originally posted by axyun
      Customer called saying no power on IR3570. I asked if no display and no lights etc. Customer said nothing at all. Just want to know if there are any known common power issues with this series before going.
      i mean it could be a circuit breaker tripped or power cord connection is damaged etc. but just thought I would check with Canon experts first. Normally when an door interlock is a problem tou get an open door message on most machines though I thought I had an interlock problem on an IR C3100 that showed no evidence power. Of course it could be I'm having a senior moment Any advice is very mush appreciated unless it's related to retirement. Thanks Frank/ActionPhotocopy


      tell customer to plug something in outlet to check

      even when u have a internal power issue ,usually the low voltage control panel green light will come on ?
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22850
          #3
          Make sure that your surge suppressor hasn't taken a hit. I've either repaired or replaced surge suppressors for 'No Power' situations at least a dozen times. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387
              #4
              wonder if the breaker on the back of the machine is thrown?
              Accidents don't just happen. They must be carelessly planned.

                Comment

                • axyun
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Aug 2007
                  • 1323
                  #5
                  Thanks for the tips guys. I hope you have a Great Thanksgiving weekend. Frank

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