Could't find "TRAY DESIGNATION"

[Alan Aya]

Print out reports on a iR2870, instead of coming out to the finisher, it came out from the right hand side ( to the external delivery tray ) and stuck inside between the cover where we didn't use the external delivery tray.If i am not mistaken, there should be setting in the common setting where we can set the tray designation but just couldn't find it.
Does anybody knew where i can find the TRAY DESIGNATION.

Thanks.

[charm5496]

its under additional functions-commom settings 2nd or 3rd page.

[Alan Aya]

its under additional functions-commom settings 2nd or 3rd page.

Thanks for your prompt reply Charm5496, i knew that it is under additional function-common setting, but its just not there. Here are few short on the common setting:
PIC245.jpgPIC246.jpgPIC247.jpgPIC248.jpgPIC249.jpgPIC250.jpg
Can anybody give me some clue on this also why could this be happening ( Features in the Common Setting missing)

[Tricky]

service mode / option / acc / out tray set to 1

restart copier

[charm5496]

actually by the way it sounds the machine thinks that the outer tray is installed on the right hand door and that is why it is trying to feed the fax reports there. Setting the out tray to a zero would disable this and force the faxes to come out under the scanner.

If you had an extra tray just simply remove tha plastic cover on the upper right hand side and attach the tray.

[Alan Aya]

Thank you guys, problem solved.
Set both Out Tray & In Tray in ACC to 1