Image Runner C3220 printing issues. Could use some advice.

[wagsmd]

Looks like I had this in the wrong category originally. Sorry.

We just received a IRC3220 that we are using to replace a high meter IRC3200 that we have. The c3220 we just received has the N2 finisher, LCT, ADF, and also came with the c1 on the back.

Here's the problem.... The C1 won't communicate with anything. Didn't take long to determine the C1 was the issue and not the copier. After serveral hours of trouble shooting the C1 and trying to talk to it, reseat all cables/connections, cleaned, checked everything we could, Tried communicating through independent switch, tried communicating through cross over cable, but all to no avail. Both the lan port and the printer ether port would respond to any communication. And since we don't have the imagepass CD, reloading the HDD was not an option either. So we finally gave up and disconnected it as for what we'll use the printer for, we really don't need it (would have been nice but not necessary).

We unhooked the C1, removed the IF PCB and replaced it with the surf card from our old C3200. changed the INT CON to 0 to set the unit for use without the c1. Setup the network address, hooked it up the network and pinged it with success. Thought all was going well. Tried printing using the existing c3200 drivers but that didn't work (wasn't surprised but figured I try). Updated the drivers, rebooted the printer, and did a test print on the new drivers. Computer acts like it is printing. Sends the data to the printer. the C3220 indicates it is receiving and processing the data. As soon as the computer is done sending the data, the printer looks like it is simply dumping the data yet the print job shows up in the log.

I know I must be missing something, but just for the life of me cannot figure out what. Any thoughts or ideas would be greatly appreciated. Thanks.

[charm5496]

you stated you moved the SURF board, but what about the BOOT ROM? If you go into service mode copier>display version look for BOOT ROM. It should have an N next to the version number. Also look for PS/PCL if there are dashes next to it then you need to load firmware as well. Since you are going from a 3200 to a 3220 I am almost certain that your firmware will need to be reloaded as well.

[nbannan]

N Boot ROM and Flash PDL software

you stated you moved the SURF board, but what about the BOOT ROM? If you go into service mode copier>display version look for BOOT ROM. It should have an N next to the version number. Also look for PS/PCL if there are dashes next to it then you need to load firmware as well. Since you are going from a 3200 to a 3220 I am almost certain that your firmware will need to be reloaded as well.

you are correct: Canon PDL controllers use Boot rom to prevent or allow booting to Printer firmware. The ROM must be correct (Plugin Chip in cardbay) and the System software must be flashed to PDL type. Also of note are Print langauge kits. PS & PCL as well as UFR. PCL5C fastest on PDF files. PS better for graphics apps etc.

[wagsmd]

No, I hadn't moved the boot rom, just the surf card. I just tried it though, and you are correct, the boot rom for the 3200 is too old as it gives an error code e000744-1001. The boot rom in the 3200 ver 2.05N and The boot rom in the C3220 is a 70.01C. Can I flash either of these to make them work, or do I need to find a new boot rom card?

[wagsmd]

Also, where can I obtain the firmware to update the copier itself. The PS/PCL shows only --.-- for a version.

[herlin]

Looks like you are trying to print with a ps driver with no ps driver support. Did you try pcl driver instead?

Could also be that no pcl, nor ps support is available because C1 controller is expected to be connected to machine. What firmware version is used?

Where I live we have the distinction between irc32xx (without controller) and clc32xx (same machine with c1 controller). In one instance we had a customer who did NOT want to print, only copying. A clc32xx was sold WITHOUT C1 controller which was cheaper than an irc32xx. Reason was that there is NO support whatever for printing in any way in the clc version. So there might be needed more than just a surf card from your old machine...

[charm5496]

Also, where can I obtain the firmware to update the copier itself. The PS/PCL shows only --.-- for a version.

You are going to need SST and the firmware for the 3220. Keep the N boot rom from your 3200 when upgrading.

[jobert]

Same problem!! All I want is to print even without the fiery..Im doing a lot of stuff but Im not succeeded yet..Can anyone give me a detailed procedure on how to print without the C1 imagepass? Dont have any CD's pls make a post also of where can i download all ncessary software..tnx..BTW the machine is IR c3200..

[charm5496]

The original poster has the multi-pdl kit A1 from another machine so he only needs the firmware to get his machine up and running. You are going to need the firmware and the multi-pdl kit A1. Without that kit the machine can not print.

[wagsmd]

Where can I get the firmware update and how do I update the old "N" rom card from the old machine to something that the C3220 will read? Does the firmware update add the PCL support? What started as a simple purchase has turned into an utter nightmare and the company we bought it from is pretty much useless. I sure appreciate everyones help in trying to get this up and running. Hope we can find a way to make it work.

[charm5496]

I would suggest getting a tech involved if you want this machine to be operational soon. You would have to find someone who is willing to sell you the firmware for the 3220 (this will update your N boot rom for the 3200 and give you print) and the SST. All of this has to be loaded and registered on a PC and then you have to know how to connect it to your machine, put the machine in download mode and then update the firmware.

You could possibly get through this on your own, but you are looking at several hours and if you have issues you are going to be in here hoping that some one is on at the same time you are and can walk you through the proper steps.

What is your location? Maybe someone is close enough to you and you can work something out.

[dinkyoaf]

I have had several people think their C1/C2 was DOA. I had them:

1) power both units down
2) power the copier up and let it fully boot up until it says "Check Network Connection"
3) Power up the C1/C2

TA-DA!

Did you give that a try before you ripped the whole thing apart?


I have also had that resolve it hanging on the "check cables, etc etc.."

If you didn't get to the settings of the C1 to set DHCP/your IP you're not going to be able to ping it.

You said it wouldn't communicate. In what way? No activity lights?

[dinkyoaf]

Also, did you verify you have a cross-over going from the controller to the machine? Not a straight-though(patch) cable?

[wagsmd]

I did try delaying the boot of the c1....didn't work. As for communications, the cross over cable is good as I checked by linking and pinging my laptop and one of our computers directly (that was one of the first things I did). The C1 won't communicate with anything once booted up. The only status light that was on was the power led. To help determine whether the communication issue was on the copier side or the c1 side, I took the cross over cable and link my laptop directly to the copier and pinged the copier address that the c1 would have originally been setup on (10.255.255.2). I could ping the copier successfully. I then connected the laptop directly the printer output ether port on the C1 and repeated the process. The C1 would not reply to pinging it on 10.255.255.1 (which should be the address it would be on). Just in case it was on a different address in the range, I had the laptop run a script that pinged all 254 addresses and didnt get any reply. I also could not get any response from the last known IP on the input lan side either. And just to make sure it wasn't a crossover issue, I also tried some of the same steps with a standalone switch and a couple of straight patch cables. No dice on any of it.

[wagsmd]

I would suggest getting a tech involved if you want this machine to be operational soon. You would have to find someone who is willing to sell you the firmware for the 3220 (this will update your N boot rom for the 3200 and give you print) and the SST. All of this has to be loaded and registered on a PC and then you have to know how to connect it to your machine, put the machine in download mode and then update the firmware.

You could possibly get through this on your own, but you are looking at several hours and if you have issues you are going to be in here hoping that some one is on at the same time you are and can walk you through the proper steps.

What is your location? Maybe someone is close enough to you and you can work something out.

Located in south central NE. Thought on Monday I'd see if there was a canon tech anywhere close. Hate to pay the price it is going to cost to have them come out, but if I cannot get the firmware to update this beast, then I don't have much choice as right at the moment it is nothing but an oversize paper weight.

If anyone happens to have the firmware available between now and then let me know and maybe we can work something out. Any and all help is greatly appreciated.