IR6570 code E014-0000

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  • repeatcopiers
    Senior Tech

    Site Contributor
    500+ Posts
    • Sep 2008
    • 591
    #1

    IR6570 code E014-0000

    Customer had power outage, now has E014-0000. Tried resetting by powering off, and clearing error. Any ideas?
    Tags: clearing, code, customer, e01, e014, error, ir6570, locked up, power, power outage, pressure roller, reset, resetting
    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387
      #2
      http://www.copytechnet.com/forums/canon/43368-e014.html

      Check this thread out.
      Accidents don't just happen. They must be carelessly planned.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083
          #3
          Originally posted by repeatcopiers
          Customer had power outage, now has E014-0000. Tried resetting by powering off, and clearing error. Any ideas?

          did u check circuit breaker ?
          look at the front door switch operation !
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • repeatcopiers
              Senior Tech

              Site Contributor
              500+ Posts
              • Sep 2008
              • 591
              #4
              Thanks guys, the lower bearings were locked up, appreciate the help.

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083
                  #5
                  Originally posted by repeatcopiers
                  Thanks guys, the lower bearings were locked up, appreciate the help.

                  what caused the lock-up / what was the repair ?
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • repeatcopiers
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Sep 2008
                      • 591
                      #6
                      The tech just took them out and cleaned with alcohol, now seems to be working fine.

                        Comment

                        • mrfixit51
                          Lead Service Technician

                          1,000+ Posts
                          • Oct 2008
                          • 1975
                          #7
                          Originally posted by repeatcopiers
                          The tech just took them out and cleaned with alcohol, now seems to be working fine.
                          It seems to be working fine now,,, I will guarantee that you will be returning to work on this same problem again. These are not wheel bearings that you can wash out and repack with axle grease. You need to replace those bearings now, and any time you rebuild the fuser or replace the pressure roller...
                          "Once a King, always a King, but once a Knight is enough!"

                            Comment

                            • repeatcopiers
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Sep 2008
                              • 591
                              #8
                              Yes definitely, just didn't have any but they are on order now.

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