iRC2010i ID RESET or enter service menu

[luckyearl]

Re: iRC2010i ID RESET or enter service menu

Hi, Thanks for helping in past

Just wondering if I could reset the internal clock (out of sync, hence the network wont kicks it out)
cant see any options for it

thanks in advance

[teckat]

Re: iRC2010i ID RESET or enter service menu

Hi, Thanks for helping in past

Just wondering if I could reset the internal clock (out of sync, hence the network wont kicks it out)
cant see any options for it

thanks in advance

=================================
internal clock ?? for what ??

date & time

[luckyearl]

Re: iRC2010i ID RESET or enter service menu

=================================
internal clock ?? for what ??

date & time

yes, when I scan, the date & time stamp is incorrect, probably that the reason it wud not scan to network folder. The IT support has given up, saying there is nothing wrong with network, as the the default printer page can be assessed from the network, but would not scan to folder. Azurri who has copier contract says all is well with the copier & I am the piggy in middle

Definitely the time stamp is incorrect ? thats the reason why I cant browse the network thru SMB share ?

Thanks for a quick answer

[teckat]

Re: iRC2010i ID RESET or enter service menu

yes, when I scan, the date & time stamp is incorrect, probably that the reason it wud not scan to network folder. The IT support has given up, saying there is nothing wrong with network, as the the default printer page can be assessed from the network, but would not scan to folder. Azurri who has copier contract says all is well with the copier & I am the piggy in middle

Definitely the time stamp is incorrect ? thats the reason why I cant browse the network thru SMB share ?

Thanks for a quick answer

**********
U have a external Fiery box connected to Printer_?
Did u check Printer in RUI on computer_?

Are the date & time for your area set up in printer_?
Be sure the copier has its System Time set to the correct time of day.
You will have to scroll down in System Settings on the newer model machines to locate the Date & Time Settings option.
On the imageRUNNER series products, the date and time can be changed in one of two places:
Additional Functions > System Settings > Date & Time Settings (Typically on the second screen of System Settings)
Addtional Functions > Timer Settings > Date & Time

Windows Ver._?
Make Firewall is not blocking File and Print share traffic._?

Note:
If your imageRUNNER device was added to the directory for the domain, other non domain computers connected to the same network may or may not be able to use the imageRUNNER device.

The computers that are not part of the domain have a special consideration as far as SMB is concerned. At some point, one of them may become the Master Browser. When this happens, the imageRUNNER device may have trouble pushing to one or more of the domain computers.

If you should experience this, you may verify the condition by

1) Shut down the non domain computers by following the proper Windows Shutdown sequence and reboot the imageRUNNER.

2) While the non domain computers are shut down, you may monitor your SMB scanning capabilities.

3) Once you are satisfied that the imageRUNNER no longer has difficulties using SMB protocol, you may inquire of the IT person of the possibility of having the non domain computers join the domain.

This may or may not be possible and is the ultimate decision of the IT person who administers the network, but is something that may be considered.

If it is not possible to test the condition described above, you may verify the device is working by testing crossover with a laptop, or patch if your laptop does the crossover for you.

[teckat]

Re: iRC2010i ID RESET or enter service menu

Cannot Browse the Network When Trying to Push Scan Using SMB
😞
When trying to send a file (push scan) to a remote computer using SMB, the Browse feature does not show any of the computers on the network. When the Browse button is selected, an empty browse window is displayed on the imageRUNNER LCD screen. There are no computers to select.

This problem seems intermittent. Sometimes it can browse the network, other times it sees nothing.
😂
This is a Windows browsing issue. The most likely cause is that the Windows computer acting as the Master Browser has gone offline without being properly shut down (ex. the network cable was pulled or the computer was not shutdown properly), or the copier has lost communication with the Master Browser. Properly shutting down the Master Browser computer will cause an election to occur to select a new Master Browser.
One computer on a Windows network acts as the Master Browser, maintaining a list of the available network resources. It shares this information with the other computers on the network via broadcasts (updating what they see in Network Neighborhood). The Windows computers determine who will become the Master Browser by holding an election (a computer running the highest end or latest Windows OS usually wins this election and becomes the Master Browser). One Backup Browser is also elected. The other computers who lost the election become Potential Browsers. You can determine which computer is the Master Browser on your network by using a network scanning application. See the figure below for an example.



The imageRUNNER does not cache its browse list like a PC.
When the Browse button is pressed, the copier must communicate with the Master Browser in order to display the resources available on the network. If it fails to get the required information from the Master Browser, you will get a blank browse window on the copier��s LCD screen.

If the Master Browser computer is offline, the other computers will detect its absence and will elect a new Master Browser once a predetermined timeout interval passes. Thus, simply waiting can correct this problem.

Some environments will avoid these browsing problems and decrease their broadcast traffic by using a WINS Server. In this environment, client PCs (and the copier) can be configured with the IP address of the WINS Server. Thus, they can send unicasts directly to the WINS Server instead of relying on broadcasts and the Master Browser. The WINS Server maintains the list of available network resources.

To correct a blank browse window on the copier LCD screen, try the following:

1. Try enabling SMB on the Canon device (ex. Additional Functions > System Settings > Network Settings > SMB Settings). Set the 'LM Announce' option to On. Reboot the Canon device. Note that this setting is not usually necessary, but may help in your specific environment.

2. If the network uses a WINS Server, configure the imageRUNNER with the IP address of the WINS Server (Hit Additional Functions, System Settings, Network Settings, TCP/IP Settings, WINS Configuration).

3. You can try rebooting one of the customer��s Windows computers to try to force a Master Browser election.

4. You can simply wait (ex. 15 minutes +). If the Master Browser is down, an election should occur after it times out.

* Note: Please be aware that Windows browsing issues are extremely complicated. A computer can be set in its Registry to not participate in these elections, or it can be set to try to force itself as the Master Browser. The network may have its traffic filtered (via routers, firewalls, etc) to prevent certain traffic or even certain information from traversing the network. There are many factors to be considered that are not mentioned in this article. Please note that browsing is NOT REQUIRED to successfully push scan a document over SMB. Destinations can manually be entered into the address book, allowing the users to push scan without manually entering the destination information each time.

[luckyearl]

Re: iRC2010i ID RESET or enter service menu

Thanks Teckat for your kind help, I'll try and do this with help of IT desk

just wondering wud just resetting the copier to factory default and set up as new wud help & If yes how do I go about it

Many Thanks

[teckat]

Re: iRC2010i ID RESET or enter service menu

Thanks Teckat for your kind help, I'll try and do this with help of IT desk

just wondering wud just resetting the copier to factory default and set up as new wud help & If yes how do I go about it

Many Thanks

************

There is no factory default setting.

Just go under system settings, & check the date & time setup for your area location.

Do u have an external Fiery connected_?
If so_print out a config page to check it's settings,
look for date & time_?

[dditzler]

Re: iRC2010i ID RESET or enter service menu

I don't know what kind of model is this but usually have canon service mode: *28*

COPIER>FUNCTION>CLEAR>PSW-CLR

Just an FYI I had to do this too on a used machine I purchased and it didn't seem to help UNTIL I turned off the machine and restarted it via the physical switch on the machine and rebooted it. Then the password screen went away.

cheers
-david

[zoraldinho]

Re: iRC2010i ID RESET or enter service menu

Just an FYI I had to do this too on a used machine I purchased and it didn't seem to help UNTIL I turned off the machine and restarted it via the physical switch on the machine and rebooted it. Then the password screen went away.

cheers
-david

All Canon copiers need to be rebooted to clear error.

[luckyearl]

Re: iRC2010i ID RESET or enter service menu

COPIER>FUNCTION>CLEAR>COUNTER


Just wondering if this cud be used to reset counter, or need some other function for the same

Tx

[teckat]

Re: iRC2010i ID RESET or enter service menu

COPIER>FUNCTION>CLEAR>COUNTER


Just wondering if this cud be used to reset counter, or need some other function for the same

Tx

Are u trained on C2030 ADVANCED SERIES
there is no CLEAR>COUNTER
what counter are u looking to clear ?? a durable part-



COPIER > FUNCTION > CLEAR >CNT-DCON

Clear of DC Controller service counter
Lv.1 Details To clear the service counter counted by the DC Controller PCB.
Use case= When clearing the service counter counted by the DC Controller PCB
Adj/set/operate method = Select the item, and then press OK key.