Canon scan to email

[joelio18]

Can anyone help out a new guy to the copier tech biz?

I'm having trouble setting up Canon (IR-2220i, IR-3300, ect) for scan to email where SMTP authentication is used.

What I've learned so far is that this is only an issue if the email server is hosted externally or if email is hosted internally and one wants to send emails externally. Is this correct?

I've also been told a work around for this is to disable POP and set up an email account in the POP settings. This hasn't worked for me but I might be missing something... Has anyone else tried this and worked???

Everyone wants scan to email. Any other ideas???

[Christan]

When SMTP authentication is used, all the IR i series infact(IR 2200i, IR 3300i, IR 2220i, IR 3320i, etc, ) will not be able to scan to e-mail as the mail server will only allow mail with authentication to be send . The work around is to install a mail server on a PC to relay the mail (if it is possible for you to install that in customer location). You can try using postcast smtp mail server(PostCast Server - Free SMTP Server) but the pc you install the mail server on need to be able to access the internet.

If mail server(SMTP) is external (if all setting like DNS, Gateway, Domain and email address is set correctly) there will be no issue send e-mail to external and internal e-mail. As for internal mail server(SMTP) you would also be able to send e-mail to both internal and external e-mail unless the mail server have policy to block external e-mail.( If this happen you need to ask the mail server administrator to configure the mail server to allow the IR to relay mail.)

POP Setting is only for IR to recieve I-Fax.

[joelio18]

THANK YOU!!!

That is an excelent solution! Thank you, it works great and best of all -free!

[Christan]

your are welcome

[Peter Sim]

Machine email adress

When SMTP authentication is used, all the IR i series infact(IR 2200i, IR 3300i, IR 2220i, IR 3320i, etc, ) will not be able to scan to e-mail as the mail server will only allow mail with authentication to be send . The work around is to install a mail server on a PC to relay the mail (if it is possible for you to install that in customer location). You can try using postcast smtp mail server(PostCast Server - Free SMTP Server) but the pc you install the mail server on need to be able to access the internet.

If mail server(SMTP) is external (if all setting like DNS, Gateway, Domain and email address is set correctly) there will be no issue send e-mail to external and internal e-mail. As for internal mail server(SMTP) you would also be able to send e-mail to both internal and external e-mail unless the mail server have policy to block external e-mail.( If this happen you need to ask the mail server administrator to configure the mail server to allow the IR to relay mail.)

POP Setting is only for IR to recieve I-Fax.

Dear christan ,
For email adress, should we creat a new address for machine?
Thank you.Hope to hear from you

[Christan]

Hi Peter,

It is not necessary to create a e-mail address for the copier.
You can use a dummy e-mail, but I prefer to use a valid e-mail address in case of reverse DNS in some mail server. You may used any valid e-mail or you may also create a e-mail address for the copier.

Chris

[Peter Sim]

Hi Peter,

It is not necessary to create a e-mail address for the copier.
You can use a dummy e-mail, but I prefer to use a valid e-mail address in case of reverse DNS in some mail server. You may used any valid e-mail or you may also create a e-mail address for the copier.

Chris

Dear Christan,
Thank you very much.

[bnmand]

special email address could be good

Using a special email address just for scanning could be useful so that you can easily set up filters to put that mail in a special folder in outlook or whatever mail client you use

[Peter Sim]

Using a special email address just for scanning could be useful so that you can easily set up filters to put that mail in a special folder in outlook or whatever mail client you use

Dear bnmand,
Thanks for your reply.

[Peter Sim]

When SMTP authentication is used, all the IR i series infact(IR 2200i, IR 3300i, IR 2220i, IR 3320i, etc, ) will not be able to scan to e-mail as the mail server will only allow mail with authentication to be send . The work around is to install a mail server on a PC to relay the mail (if it is possible for you to install that in customer location). You can try using postcast smtp mail server(PostCast Server - Free SMTP Server) but the pc you install the mail server on need to be able to access the internet.

If mail server(SMTP) is external (if all setting like DNS, Gateway, Domain and email address is set correctly) there will be no issue send e-mail to external and internal e-mail. As for internal mail server(SMTP) you would also be able to send e-mail to both internal and external e-mail unless the mail server have policy to block external e-mail.( If this happen you need to ask the mail server administrator to configure the mail server to allow the IR to relay mail.)

POP Setting is only for IR to recieve I-Fax.

Dear christan,
I already install the PostCast Server.I can send the document from ir machine thru to postcast server,but when i press start button,the statu show"find object" and than "Idle"......Under the setting for postcast server What should i need to do?Thanks in advance.

[afrotech]

That is an excelent solution! Thank you, it works great and best of all -free!

Hey All
my job is on the line because i have failed to get an ir 3045 to scan to emails, can some one plesae get me steps how to do this in the next 24 hrs, else am gone. how do i set the correct dns, my email is hosted externally. i also installed postcastserver but does not seem to work, let me know what you have

Afrotech

[Guest]

First thing.. Does this client have a IT personal handling their network. If so i suggest you get him involved. In order for you to be successful at completing this job you need the information from the client, SMTP SERVER INFO, DNS INFO, USER NAME, PASSWORD. When we, technicians setup email, we don't just type in any kind of information that we feel like, it has to be given to us in the right order. If they don't have a SMTP server, or if they are using a third party out going mail carrier the third party must provide them with the credentials (client info) Or you can set them up to scan to folder. (FTP)

Goodluck,
SCREWTAPE!

[oknaru]

Hi Christan,
I have configured smtp on one of the PC using postcast and test mail from the same is fine , when i try from the printer its still giving error, the smtp server, port , email and other setup is fine, is it possiable that the pc on which i have installed postcast is password protected due to which i am not able to send mail ...what could be the reason...please help..i am blank...

[oknaru]

canon 2018i scan ti email setup

need help to do the setup try with various options but not working out , with various emial address and postcast too ...anyone know can help for scan to print setup

[Christan]

need help to do the setup try with various options but not working out , with various emial address and postcast too ...anyone know can help for scan to print setup

Do your customer have a smtp mailserver or is their mail server hosted by external party?
Get the DNS server IP and mail server IP or Name from the System administrator. If not use nslookup and check the customer email client for the mail server. can you upload you config page.

For the postcast server the pc you install with postcastneed a static IP and onthe copier the smtp server should be the ip address or hostname of the pc install with poatcast.