[Error Code] E000020-00FF in canon ir6870

[Guest]

hi everyone
i have canon ir6870 copier . recently this error code shows up and now after 2 days my machine is like dead . it does not give proper copy and some time it goes dump.

help plz
if some one have its solution then help me plz.................................

i m waiting for ur help

[zoraldinho]

no toner inside the Bk developing assembly

- the hopper stirring motor is not rotating normally
- The hopper connector has poor contact
- The black toner supply motor (M25) is faulty
- The hopper stirring motor (M23) is faulty
- The black toner level sensor is faulty.
- The DC controller is faulty.

[hassan kdcl]

thanks for reply .....
but how can i check this ???
how can i solve this problem ???
because this copier is new for me

[zoraldinho]

thanks for reply .....
but how can i check this ???
how can i solve this problem ???
because this copier is new for me

Step by step with service manual.

[herlin]

Remove bk-dev. unit, it probably is chokefull of toner. Remove 50% of toner from unit and check gearbox on end of dev. unit. The broad gear on back is probably broken inside the gear. Bit difficult to explain, just check and see. Maybe someone can give you partnumber of gear, it's a common problem. Otherwise you'll get it from me on Monday. Enjoy your weekend :-)

[hassan kdcl]

thanks ......... HERLIN and Zoraldinho . i have solve my problem by draining the toner from hooper . a lot of toner was stuck in hooper's pipe ..

now my machine is working fine . thanks once again both of u ..........

[herlin]

Good to hear. I'm only afraid you solved the problem temporary cause you did not take away the cause of the problem. Just let me know if it appears again and I will send you the partnumber of the gear mentioned.

[zoraldinho]

thanks ......... HERLIN and Zoraldinho . i have solve my problem by draining the toner from hooper . a lot of toner was stuck in hooper's pipe ..

now my machine is working fine . thanks once again both of u ..........

I'm glad to help you to find the wright direction.

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