canon lc 3170

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  • rbell12
    Technician

    50+ Posts
    • Aug 2006
    • 83
    #1

    canon lc 3170

    got a call to look at this machine for paper jams. paper feeds into fuser about 2 and 1/2 inches and stops feeding. checked gear train and everything looks good. going to replace fuser, but was wondering if there might be anything else i might look at while there. it has a number of recieved faxes in memory and they need to get them as they are a medical facility. have no documentation on this machine and any help would be greatly appreciated. have cleaned all feed and conveyance rollers and sensors that i could find as i thought this may be a timing issue. reseated fuser and got a few to print out, then it seems to have just gotten stuck. tia rb
    Tags: canon, conveyance, fuser, good, issue, jams, memory, ops, paper, print, replace
    • Tricky
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2009
      • 2621
      #2
      If you replace the fuser and the machine works with acceptable copy quality I would leave it alone.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083
          #3
          Originally posted by rbell12
          got a call to look at this machine for paper jams. paper feeds into fuser about 2 and 1/2 inches and stops feeding. checked gear train and everything looks good. going to replace fuser, but was wondering if there might be anything else i might look at while there. it has a number of recieved faxes in memory and they need to get them as they are a medical facility. have no documentation on this machine and any help would be greatly appreciated. have cleaned all feed and conveyance rollers and sensors that i could find as i thought this may be a timing issue. reseated fuser and got a few to print out, then it seems to have just gotten stuck. tia rb


          go in service mode to view JAM LOG and Error LOG
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • rbell12
              Technician

              50+ Posts
              • Aug 2006
              • 83
              #4
              turned out to be faulty exit sensor. replaced sensor and all is good for now. appreciate all feedback. rb

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