IR C5870U Code

[Guest]

I have a customer that has an Imagerunner C5870u with a code E000002-0010. I'm not sure how to enter service mode to reset. I have just replaced the upper fuser roller gear. Any help would be appreciated.
Thanks

[vigour]

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[teckat]

I have a customer that has an Imagerunner C5870u with a code E000002-0010. I'm not sure how to enter service mode to reset. I have just replaced the upper fuser roller gear. Any help would be appreciated.
Thanks

E002 (inadequate rise in temperature of the fixing assembly)
The main thermistor (THM1, THM2, THM3) has an open circuit or poor
contact. The thermal switch (TP1, TP2, TP3) has an open circuit. The heater
(H1, H2, H3, H4) has an open circuit. the AC rive PCB is faulty. The DC
controller PCB is faulty.

When an error code E000/E001/E002/E003 is displayed,
Go in service mode [COPIER > FUNCTION > CLEAR > ERROR], select [OK], and then turn the
control panel switch OFF, and turn the main power switch OFF/ON.

0010 =The temperature of the fixing roller reaches 80 deg C, but drops below 50 deg C.
Check the main thermistor, thermal switch, and heater for an open circuit and poor
contact; then, reset in service mode: COPIER>FUNCTION>CLEAR>ERR.