Paper jam at fixing unit

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  • BIMAN CHANDRA NATH
    Technician
    • Apr 2011
    • 42
    #1

    [Jamming] Paper jam at fixing unit

    In iR 5065 machine I am facing a problem of paper jam,it is working in single mode but in multicopy mode the papers are going towards the duplex unit and jammed.Customer is using 70 gsm papers. even in print a single paper diverted towards the duplex.Please help.
    Tags: customer, duplex, fixing, jam, paper, paper jam, print, unit
    • zoraldinho
      teacher-guide-expert-guru

      Site Contributor
      5,000+ Posts
      • Mar 2008
      • 5000
      #2
      Can you post eny jam code?
      If it ain't broke, don't fix it
      A picture is worth a thousand words

        Comment

        • BIMAN CHANDRA NATH
          Technician
          • Apr 2011
          • 42
          #3
          No jam code is showing only error LED is glowing.

            Comment

            • zoraldinho
              teacher-guide-expert-guru

              Site Contributor
              5,000+ Posts
              • Mar 2008
              • 5000
              #4
              Do you fimillar with service mode?
              If it ain't broke, don't fix it
              A picture is worth a thousand words

                Comment

                • BIMAN CHANDRA NATH
                  Technician
                  • Apr 2011
                  • 42
                  #5
                  Yes, I am familier with the service mode

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                    • jonezy999
                      just one copy??

                      Site Contributor
                      500+ Posts
                      • Feb 2010
                      • 952
                      #6
                      Originally posted by BIMAN CHANDRA NATH
                      Yes, I am familier with the service mode
                      Which code does it display in service mode then?
                      I have not failed. I've just found 10,000 ways that won't work. ~Thomas Edison

                        Comment

                        • zoraldinho
                          teacher-guide-expert-guru

                          Site Contributor
                          5,000+ Posts
                          • Mar 2008
                          • 5000
                          #7
                          Check in SM

                          COPIER>DISPLAY>JAM
                          If it ain't broke, don't fix it
                          A picture is worth a thousand words

                            Comment

                            • V-P
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Apr 2011
                              • 679
                              #8
                              I bet it is xx10 / xx11

                                Comment

                                • zoraldinho
                                  teacher-guide-expert-guru

                                  Site Contributor
                                  5,000+ Posts
                                  • Mar 2008
                                  • 5000
                                  #9
                                  Originally posted by V-P
                                  I bet it is xx10 / xx11

                                  cristal ball.jpg
                                  If it ain't broke, don't fix it
                                  A picture is worth a thousand words

                                    Comment

                                    • V-P
                                      Senior Tech

                                      Site Contributor
                                      500+ Posts
                                      • Apr 2011
                                      • 679
                                      #10
                                      Spell Master

                                      b-smile.jpg

                                      Be kool and I will share some spells with you !

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