Currently our touchpad is working, but all the buttons are off by an inch. so to press something, you touch an inch to the left. I have no idea how to reset the touchpad, or to fix this issue. Any suggestions would be greatly appreciated.
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From service mode level 1: Copier -> Function -> Panel -> Touch check
Screen with a cross in the upper left corner appears. Touch the center of the cross and it will move clockwise around the screen with each touch.
If the calibration doesn't help, then there's no other option than replacing the LCD with new one. -
How do i get to the service mode?Comment
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Okay, I did find out how to get into Service Mode, however my touch screen is off by 1 inch to the left. so i can't "touch" the touchck button. It is to the left, off the touch screen. Suggestions?Comment
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If that's the case, then there's no other option than replace the LCD.Comment
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So because the alignment is off, I'd have to get the LCD replaced? There's no possible way to center the alignment of the touchpad without that button?Comment
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As far as I know, the calibration is the only way.Comment
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Calibration or parts replacement are the only two options as iRC told you, if the touch panel is off too far, then you are only left with the replacement option. I had to do that last week with a 3570 that was just too far gone to get it into the calibration mode..."Once a King, always a King, but once a Knight is enough!"
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I'm not sure what causes the calibration to change. Yesterday it moved even more to the left than it was previously. However i turned it off this morning, unplugged it, waited 10 seconds, and then plugged it back in. it is now less "off" than it was before. Hopefully there is enough room to touch the buttons i need to touch.
This happened with a canon C3100 we had a year ago, the touch screen was off by an inch and then it reset itself, so it was something we dealt with for 2 weeks, then went back to normal.Comment
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"Whoa dude, strange things are afoot at the Circle K"
"Once a King, always a King, but once a Knight is enough!"
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strip down the whole touch panel and clean around the edges of where the touch panel and the plastic front panel meet( dust and foreign objects get lodge between them and can cause problems, reseat all conections, put everything back together and test, its worked a few times for me, if not replace touch panel.Comment
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That is certainly something I am willing to do. How would I go about striping down the touch panel? do i need to unscrew the screws on the top section of the machine (blue plastic)? any sort of directions would help me immensely.Comment
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that does help immensely. I appreciate those parts lists. I will take it apart today and see what i can find. Thanks.Comment
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Well, much like the last time, the issue has cleared itself up. I went to go take apart the display and clean it, only to find that it was working fine. The alignment is no longer off and since I am the only one who has been working on it, i don't know how it got fixed. The world may never know.
I appreciate the help and suggestions.Comment
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