CLC 3200 error codes

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  • goldencup
    Trusted Tech

    250+ Posts
    • Nov 2008
    • 366

    #1

    [Error Code] CLC 3200 error codes

    Hi I would like to know what these error codes mean? The machine is CLC3200.

    E000732-0001

    E000020-04b0

    This codes sometimes appear on the machine. What I usually do is just turn the machine off then on it again. But I don't want to do that anymore for the rest of my life ...
    I want to know what causes this problem so that I can give solutions to this and won't appear on the machine anymore. Thank you very much.
  • JustManuals
    Field Supervisor

    5,000+ Posts
    • Jan 2006
    • 9919

    #2
    Re: CLC 3200 error codes

    From the Service Manual:

    The 732 error: There is a reader communication error.

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16092

      #3
      Re: CLC 3200 error codes

      E732 code is a Reader communication error.
      If the Reader is disconnected from the Printer a E732 code will result. Once the Reader is disconnected the logic on the MAIN-Controller is changed to a "0". The copier is now set up to be a Printer only, and will not recognize the Reader.
      To correct this, you must enter service mode, COPIER>OPTION>BODY>W/SCNR and set that to "1". Then you must turn the copier off, then on.






      E020 with sub code of 01B0, 02B0, 03B0, 04B0.

      If the drum units have been removed repeatedly without the drum guide service tool it's possible to break one or both tabs (see picture below).These tabs open the toner hopper when the drum unit is slid in, and if they are broken, toner will not be fed into the drum unit.
      NOTE: The unit may work for a while until the developer to toner ratio drops enough to cause an error.
      E020_5.jpg
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • Van Steal
        Trusted Tech

        100+ Posts
        • Apr 2008
        • 177

        #4
        Re: CLC 3200 error codes

        Originally posted by teckat
        E732 code is a Reader communication error.
        If the Reader is disconnected from the Printer a E732 code will result. Once the Reader is disconnected the logic on the MAIN-Controller is changed to a "0". The copier is now set up to be a Printer only, and will not recognize the Reader.
        To correct this, you must enter service mode, COPIER>OPTION>BODY>W/SCNR and set that to "1". Then you must turn the copier off, then on.






        E020 with sub code of 01B0, 02B0, 03B0, 04B0.

        If the drum units have been removed repeatedly without the drum guide service tool it's possible to break one or both tabs (see picture below).These tabs open the toner hopper when the drum unit is slid in, and if they are broken, toner will not be fed into the drum unit.
        NOTE: The unit may work for a while until the developer to toner ratio drops enough to cause an error.
        [ATTACH=CONFIG]10853[/ATTACH]
        Spot on teckat, as always.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16092

          #5
          Re: CLC 3200 error codes

          May 22, 2003
          Product : imageRUNNER C3200 Title : E020 Error Code Problem :
          E020 with sub code of 01B0, 02B0, 03B0, 04B0.

          Solution :
          If the drum units have been removed repeatedly without the drum guide service tool it's possible to break one or both tabs (see picture below).These tabs open the toner hopper when the drum unit is slid in, and if they are broken, toner will not be fed into the drum unit.
          NOTE: The unit may work for a while until the developer to toner ratio drops enough to cause an error.

          I have seen this broken tab
          issue many times / mostly caused by customers/ and the error was xxBO
          An old Drum will pop xxB0 also>

          E020_5.jpg

          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • goldencup
            Trusted Tech

            250+ Posts
            • Nov 2008
            • 366

            #6
            Re: CLC 3200 error codes

            Thank you very much for all your help. There's a broken tab on my black drum unit that I didn't noticed Thank you again!!!

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092

              #7
              Re: CLC 3200 error codes

              Originally posted by goldencup
              Thank you very much for all your help. There's a broken tab on my black drum unit that I didn't noticed Thank you again!!!

              thanks>good find,
              like I said, customer damage 70% of the time> they think it's a toner cartridge
              u should use the plastic sleeve to remove a Drum> I keep a set of four at each customer
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • Lord_Vader

                #8
                Re: CLC 3200 error codes

                Hi I would like to know what these error code mean? The machine is CLC3200.

                E602-0003

                Please help me. Rafael

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16092

                  #9
                  Re: CLC 3200 error codes

                  Originally posted by Lord_Vader
                  Hi I would like to know what these error code mean? The machine is CLC3200.

                  E602-0003

                  Please help me. Rafael
                  E602-0003 - The data address registered on the HD is not consistent with the data.
                  Possible Cause: Write-abort error on HD sector-

                  Power off printer, then follow below

                  Hold down # 1&9 key and power ON the machine.
                  Keep holding down 1&9 until a white “flashing box” appears on the LCD display.
                  A function similar to Scan disk will be performed, which will take up to 20 minutes.

                  ***************

                  if this fails u need to replace the HDD/ and reload 3200 Printer firmware with the Canon SST best bet would be to call for a Canon Trained tech-
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • Lord_Vader

                    #10
                    Re: CLC 3200 error codes

                    Hi Teckat !

                    Unfortunately, disk scan did not help. Could you describe to me step by step how to do a firmware reload?What does this need? Please help.

                    Best Regards Rafael




                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16092

                      #11
                      Re: CLC 3200 error codes

                      Originally posted by Lord_Vader
                      Hi Teckat !

                      Unfortunately, disk scan did not help. Could you describe to me step by step how to do a firmware reload?What does this need? Please help.

                      Best Regards Rafael





                      you need the iR3200 Firmware/ + the Canon Service Support Tool + a new Hard Drive
                      your best bet is to contact a Canon Authorized Dealer for a Canon trained tech.
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • Lord_Vader

                        #12
                        Re: CLC 3200 error codes

                        Thank You for quickly answer !

                        Do you have this software? Can you send them to me per e-mail ?

                        Best Regards Rafael

                        Comment

                        • Lord_Vader

                          #13
                          Re: CLC 3200 error codes

                          I Have SST v.3.11, it's good for clc 3200 ? I can not connect to the machine, with ethernet cabel, ho do it do is ? How to set dip switches ? What is procedure to connect ?

                          Teckat please help me !

                          Comment

                          • teckat
                            Field Supervisor

                            Site Contributor
                            10,000+ Posts
                            • Jan 2010
                            • 16092

                            #14
                            Re: CLC 3200 error codes

                            Originally posted by Lord_Vader
                            I Have SST v.3.11, it's good for clc 3200 ? I can not connect to the machine, with ethernet cabel, ho do it do is ? How to set dip switches ? What is procedure to connect ?

                            Teckat please help me !

                            there are no dip switches involved/ + u need a crossover-cable
                            A crossover cable directly connects two network devices of the same type to each other over Ethernet

                            if u have the SST loaded on laptop/ look for SST Manual in folder/
                            example shown below>>>
                            C:\Canon File Folder\SST System Software Folder\SST Files\CiRC3200_v90.03\Service Support Tool v4.11Er\Manual

                            Compared to standard Ethernet cables, the internal wiring of Ethernet crossover cables reverses the transmit and receive signals. The reversed color-coded wires can be seen through the RJ-45 connectors at each end of the cable:
                            • Standard cables have an identical sequence of colored wires on each end
                            • Crossover cables have the 1st and 3rd wires (counting from left to right) crossed, and the 2nd and 6th wires crossed

                            CLICK ON PICTURE BELOW
                            crossover.JPG
                            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            • Lord_Vader

                              #15
                              Re: CLC 3200 error codes

                              I have crossover Ethernet cable but I can`t connect with machine In options SST are only 2 option: 1) com port or 2) USB interface. SST version 3.11

                              Comment

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