Canon ir 4570,problem with SMTP scanning

[pjdbm]

Re: Canon ir 4570,problem with SMTP scanning

Hi,

Before you restore back network settings via RUI, just to rule out original configuration issue:

After reloading firmware and Clear MMI, you might want to tried using DHCP to capture all the network settings AND input SMTP settings. Tested if email sending works.

By chance, is this iR4570 has "Dynamic DNS Update" set to ON? Will it made any diff if it OFF?

That's how I did it still no

[KL568]

Re: Canon ir 4570,problem with SMTP scanning

Since this iR4570 is set in isolation mode for email sending and wireshark did not detect port 25 to be open, you really have tricky issue.

Any chance of posting the network configuration up?

[vigour]

Re: Canon ir 4570,problem with SMTP scanning

http://ww2.canon.it/jdocs/Codici di Errori Funzioni di Invio.pdf

.

[vigour]

Re: Canon ir 4570,problem with SMTP scanning

your best bet is to start with error code,.
system monitor
send
log
details
result = #(error code)

[pjdbm]

Re: Canon ir 4570,problem with SMTP scanning

your best bet is to start with error code,.
system monitor
send
log
details
result = #(error code)

yep we did that,looks like I have a tough one here.

What do you guys think of aol email service??

[teckat]

Re: Canon ir 4570,problem with SMTP scanning

AOL smtp.aol.com Outgoing PORT-587

[gensys]

Re: Canon ir 4570,problem with SMTP scanning

I have a customer with a ir4570 with print/nic/scan/universal send/fax

This customer uses the fax forward to email,out of the blue,the scanning SMTP stopped working. The machine network prints fine,it can scan to SMB fine but when you scan SMTP she gives an error report and keeps resending.

I sent my Canon authorized IT guy there and he spend hours there and he flashed the machine,tried mmi clear,reloaded software and finally tells me it must be the main controller board. I put another control board in (used) but good and I have the same issue.

My IT guy has software on his laptop than he can monitor incoming and outgoing email with the machine and he says the machine acts with no response.

Canon feels it is hardware and other people feel it is their internet provider. They are using cables visions optonline for their email server. My IT and their IT went through the router and came up empty.

We also tried to ping yahoo.com from the copier and got a positive response.

Since I changed the main board, I believe I replaced anything that possible can be a culprit in the hardware end.

Right now the customer is scanning their faxes to a folder and then emailing but they want this thing fixed, can anyone give me any ideas for my problem here?

How to check whether SMTP port 25 is blocked?

The standard port used for SMTP connections is 25. One of the most common reasons for not being able to send messages is that your Internet service provider blocks this port. This is why using an alternative SMTP port is highly recommended.
Here's how to, depending on your OS, check whether your ISP blocks port 25:

Check port 25 in Windows

Click on the Start menu button, usually located at the lower left corner of the screen. There is a tab called "Run". Click it and a new window will pop up. In the text field of this window you need to type cmd and then press the "Enter" key. Another window will open. It is the so called "MS-DOS prompt" or "command prompt". Just type the following command in the command prompt window and press "Enter":
telnet my-domain-name.com 25
Check port 25 in Linux
Open your favorite terminal emulator and execute the following command in order to check the connection on port 25 to your website:
telnet my-domain-name.com 25

> Results from the 25 port check

If the test is successful, you should receive a message similar to this one:
220-serv01.sitegroundXXX.com ESMTP Exim 4.63 #1 Wed, 18 Apr 2011 07:17:30 -0500
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

If you get a message saying that the connection is refused we recommend that you use the alternative port for your SMTP connection.

What is the alternative SMTP port and how to configure an email client to use it?
The reason why most ISPs block the default SMTP port 25 is because it is used for sending unsolicited emails.
Fortunately, email hosting providers such as SiteGround offer an alternative SMTP port for the convenience of their customers.

The alternative SMTP port all SiteGround customers can use is 2525.

SMTP server uses secure password authentication???????

Outgoing address, login,pass, port - all are correct and you still get an SMTP error?
SMTP authentication via a username and password.


> check smtp server
> check network status
> check destination settings
> check settings of the mail/file server.

Check up the server on Viruses
Check up the Firewall

[teckat]

Re: Canon ir 4570,problem with SMTP scanning

to add/ check for duplicate IP addresses on site !!!!!!!!!!!

[pjdbm]

Re: Canon ir 4570,problem with SMTP scanning

From IT


None of the responses you are getting address the copiers inability to send SMTP. They all seem to think its not the copier. It was the copier not even trying to send SMTP.

[teckat]

Re: Canon ir 4570,problem with SMTP scanning

From IT


None of the responses you are getting address the copiers inability to send SMTP. They all seem to think its not the copier. It was the copier not even trying to send SMTP.

who re-formated the HD AND RE-LOADED the 4570 FIRMWARE ????

[pjdbm]

Re: Canon ir 4570,problem with SMTP scanning

who re-formated the HD AND RE-LOADED the 4570 FIRMWARE ????

This IT guy teckat,why?

[teckat]

Re: Canon ir 4570,problem with SMTP scanning

This IT guy teckat,why?

can u post a P-PRINT of the FIRMWARE settings/

have u seen this PUB>does it relate to your issue ?
Problem :
The Email function was working properly. Suddenly, it no longer works. All of the required settings are still configured on the Canon device. Authentication settings have not changed on the Email Server. The customer's computers can still send and receive Email successfully using the same Email Server. The Canon device can still successfully ping the IP address of the Email Server.
Solution :
The IP address of the Email Server may have been entered for the SMTP Server setting on the Canon device in order to avoid any possible problems that may arise from the DNS name resolution.
smtp.jpg
Using the IP address of the Email Server for the SMTP Server setting is a good way to troubleshoot Email issues (ex. name resolution problems) and can be used as the permanent configuration, as long as the Email Server uses a static IP address that will not change.

If the IP address of the Email Server is changed, then the Email function will stop working until the Canon device's configuration is updated with the Email Server's new IP address. This can happen if the Email Server uses DHCP to obtain its IP address. If the Email server uses DHCP and the Email Server is rebooted (and its lease has expired), a new IP address may be automatically assigned to the Email Server.

If the Email Server's IP address has changed, a #752 error code may occur when you try sending an Email from the Canon device. Other error codes are also possible. In addition, your troubleshooting efforts may be misled, as the Canon device will still be able to ping the former IP address of the Email Server, if that IP address has been reassigned to a different computer.

To avoid difficulties in an environment where the Email Server's IP address may change (ex. DHCP), consider using the Fully Qualified Domain Name (ex. mail01.sales.fakecompany.com) of the Email Server for the Canon device's SMTP Server setting. The Canon device must be configured with the IP address of at least 1 DNS Server (that is capable of resolving this name to the proper IP address). In this configuration, as long as the DNS Server's records are kept up to date, the Canon device should not be affected when the IP address of the Email Server changes.

[teckat]

Re: Canon ir 4570,problem with SMTP scanning

Changing the SMTP / POP3 Port Numbers
The imageRUNNER is capable of changing the port numbers used for sending mail using SMTP, receiving mail using SMTP, and receiving mail using POP3. These port numbers can be changed as part of system administration so that they can be placed under network control.
This capability is available in the latest versions of mn-cont software.

There is no need or requirement to change these port numbers. The defaults are normally fine. If it is necessary to change the settings to meet a user's network environment (router or firewall settings, etc), make sure to change the settings according to instructions given by the user's system administrator.

For the imageRUNNER 105+ / 2270 / 2870 / 3570 / 4570 / 5570 / 6570 / 8070 / 9070 / 7086 / 7095 / 7105 / 3025 / 3030 / 3035 / 3045 / 5050 / 5055 / 5065 / 5075 / 3225 / 3230 / 3235 / 3245 and imageRUNNER C2620 / C3100 / C3170 / C3200 / C3220 / C5800 / C6800 / C5870 / C6870 / C3080 / C2880 / C3380 / C3480 / C4080 / C4580 / C5180 / C5185 and All imagePRESS Series models, perform the following steps:
1. Press Additional Functions, 2 and 8 at the same time, and then Additional Functions again.
2. Press Additional Functions and then press 2. This will put you in Service Mode Level 2.
3. Select Copier, Option, Body .

[vigour]

Re: Canon ir 4570,problem with SMTP scanning

From IT


None of the responses you are getting address the copiers inability to send SMTP. They all seem to think its not the copier. It was the copier not even trying to send SMTP.

IT guys always say the problem is in the copier.

does this mean SMTP is now turned on and it now fixed ???

I asked this stupid question in my last post but i erased it, so as not to offend anybody else (were the settings re-entered after the main controller was replaced)

[pjdbm]

Re: Canon ir 4570,problem with SMTP scanning

IT guys always say the problem is in the copier.

does this mean SMTP is now turned on and it now fixed ???

I asked this stupid question in my last post but i erased it, so as not to offend anybody else (were the settings re-entered after the main controller was replaced)

I copied that response before you edit it and sent it to him, he did re entered all the info onto the machine after the board install. He said that was basic know how.

The guy is a friend of mine as well an was a 20 year tech befor going into IT.So I can say he is one of us (techs)