[Jamming] IRC 3220 cannot cancel e-mail scan jobs

[Guest]

Sent a scan job via e-mail not knowing network was down. It hung with message saying "converting image, network TX". Tried power down and unplugged all connectors, still can't cancel the job. Appreciate any solution.

[teckat]

Re: IRC 3220 cannot cancel e-mail scan jobs

Sent a scan job via e-mail not knowing network was down. It hung with message saying "converting image, network TX". Tried power down and unplugged all connectors, still can't cancel the job. Appreciate any solution.

On control panel
Press [System Monitor].
Press [Send].
Press [Status].
Select the job to be canceled >press [Cancel].

If the job that you want to cancel is not displayed, press [UP] or [DN] to scroll through the list.
You cannot select multiple jobs and cancel them all at once. Select and cancel one job at a time.
If a job is in the process of being sent, it may not be canceled even if you press [Cancel].
The message <Is it OK to cancel?> appears on the touch panel display.
Press [Yes].
The message <Canceling...> appears for approximately two seconds on the touch panel display.
The send job is canceled.
The canceled job is displayed as <NG> (No Good) on the Log screen.
Press [Done].

[sue2955]

Re: IRC 3220 cannot cancel e-mail scan jobs

Thank you for quick response. I tried that procedures several days ago and today. Still can't cancel job

[teckat]

Re: IRC 3220 cannot cancel e-mail scan jobs

Thank you for quick response. I tried that procedures several days ago and today. Still can't cancel job

can u see in the RUI

[sue2955]

Re: IRC 3220 cannot cancel e-mail scan jobs

yes, 4 jobs in RUI ( Top one's status is "sending", the rest is showing "waiting")

[teckat]

Re: IRC 3220 cannot cancel e-mail scan jobs

Sent a scan job via e-mail not knowing network was down. It hung with message saying "converting image, network TX". Tried power down and unplugged all connectors, still can't cancel the job. Appreciate any solution.

u can try this if familiar with service mode>
Service Mode .JPG

Print out the User Data Lists, P-Print and any other prints that may contain User Settings before clearing MMI.
Clearing MMI
1) Go into Service Mode level 1.
2) Hit Copier.
3) Hit Function.
4) Hit Clear.
5) Hit MMI and select OK.
6) Wait for the OK button to return and reboot the copier.

If 'Check The TCP/IP' occurs after clearing MMI follow this procedure to restore the imagePASS C1 function:if one is connected-

1. In service mode Copier/Option/Int-Face/Img-Cont: Set Img-Cont to = "3"

NOTE: (Set to 3 and press OK again even if it is already at 3).
2. Turn the machine off then on again, this will resolve the 'Check The TCP/IP' display.
3. Turn the power of the imagePASS C1/C2 off then on again if it has a power switch>otherwise use the shutdown method under Printer tab.
(Check the display under printer option to make sure the imagePASS C1 comes to an idle state).

NOTE: If the machine displays the message 'turn off and on the main power switch' do so and check the printer option screen again for an idle indication.

[sue2955]

Re: IRC 3220 cannot cancel e-mail scan jobs

Hi ! I went to Additional Function -> Report Settings -> Network -> User Data is grey out. What other commands to print out user settings.

[teckat]

Re: IRC 3220 cannot cancel e-mail scan jobs

Hi ! I went to Additional Function -> Report Settings -> Network -> User Data is grey out. What other commands to print out user settings.

Cancel those waiting to print docs , if u can

The User Data List button is grayed out.
The User Data List cannot be printed out.

Solution :
Verify that the machine is not out of paper.
The User Data List button is grayed out. The User Data List cannot be printed out.

Solution :
Verify that the machine is not out of Letter paper.
or
To Set Drawers as Eligible to Print the User Data List:
1. Hit Additional Functions.
2. Press Common Settings.
3. Hit Drawer Eligibility for APS/ADS.
4. Select Other.
5. Set the drawers that you wish to be able to print the User Data List to ON.
6. Press OK.
if ok/ just do the clear MMI Procedure-

II. Perform a clear of the MMI memory for the control panel. To clear the memory:

1. Enter service mode by hitting Additional Functions, the 2 and 8 keys simultaneously, and then Additional Functions.
2. Select Copier.
3. Select the Functions tab.
4. Select the Clear option.
5. Select MMI and hit OK.
6. Hit Reset to get out of service mode. The copier will prompt you for a Department ID and Password. Ignore this and Reboot the copier by switching off the main power switch.
* This solution only fixes the User Data List issue when the button is grayed out. If the button is missing or the Report Settings button is missing, there may be another problem, possible that the NIC is not installed or functioning.

The copier will prompt you for a Department ID and Password. Ignore this and Reboot the copier by switching off the main power switch.

* This solution only fixes the User Data List issue when the button is grayed out.
If the button is missing or the Report Settings button is missing, there may be another problem, possible that the NIC is not installed or functioning.

[sue2955]

Re: IRC 3220 cannot cancel e-mail scan jobs

After Clearing MMI, I got 'Check The TCP/IP' message
I set img-cont to "3" and turn the machine off and on again.
The panel stuck at 'wait' for 10 mins.
I turned the machine off and on again.
Now still stuck at 'wait'

I don't think there is imagePass C1 on my copier.

Thank you for your patience guiding me thru.

[teckat]

Re: IRC 3220 cannot cancel e-mail scan jobs

After Clearing MMI, I got 'Check The TCP/IP' message
I set img-cont to "3" and turn the machine off and on again.
The panel stuck at 'wait' for 10 mins.
I turned the machine off and on again.
Now still stuck at 'wait'

I don't think there is imagePass C1 on my copier.

Thank you for your patience guiding me thru.

If there is no imagePass C1/2 on back of printer>
C1 C2 BOX.JPG
In service mode Copier/Option/Int-Face/Img-Cont: RE-Set Img-Cont to = "0"
THEN POWER OFF/On printer

[sue2955]

Re: IRC 3220 cannot cancel e-mail scan jobs

Yes, I don't have imagePass C1.

How do I get out of 'wait' to re-configure img-cont ?
I tried addition function -> 2 & 8 -> addition function while booting up.
The screen panel and key pad got lock up , I can not change anything.

[teckat]

Re: IRC 3220 cannot cancel e-mail scan jobs

yes, i don't have imagepass c1.

How do i get out of 'wait' to re-configure img-cont ?
I tried addition function -> 2 & 8 -> addition function while booting up.
The screen panel and key pad got lock up , i can not change anything.

you have to be fast/

power up /when u see splash screen almost finished-
be prepared to enter service mode quick

u can do it/ it takes a little practice/ u may have to power off/on a few times to get in

[sue2955]

Re: IRC 3220 cannot cancel e-mail scan jobs

teckat,

Thank you for all your helps !
The technician had to replace a hard drive to fix the problem

[teckat]

Re: IRC 3220 cannot cancel e-mail scan jobs

teckat,

Thank you for all your helps !
The technician had to replace a hard drive to fix the problem

ELVIS.jpgup and running, is GOOD

[junkiemanxl]

Re: IRC 3220 cannot cancel e-mail scan jobs

i have had similar problems as well on IRC3220/3200.

My solution for this is to

• backup data using rui
• enter service mode level 1
• clear MNCON
• restart copier and input the IP address & restart
• Restore data using RUI

Weirdly, this has been happening to me for the past 2 weeks and all of them have the same characteristics. 6 machines and counting. All hangs when scanning to email and is stuck at converting image.

anyone have any idea why this happens?
Any solutions for prevention?