IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

[teckat]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Well the good news is that the customer is up and running. The bad news is I was unable to get them there. Another employee there ended up calling in another company last night that deals with Canon's routinely. 1 fuser later they are running. Though I presume that will be temporary at best.

When I called the customer this morning they stated the part needs to be replaced every 3-4 months. Ouch!

I'll just assume a button was stuck instead of assuming I am unable to push them.

Thanks for all of your help.

what needs to be replaced every 3-4 months ???
fixing film ??

did the customer understand what was done to their printer ??

never assume anything/ get the facts

[Hopper]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Well the good news is that the customer is up and running. The bad news is I was unable to get them there. Another employee there ended up calling in another company last night that deals with Canon's routinely. 1 fuser later they are running. Though I presume that will be temporary at best.

When I called the customer this morning they stated the part needs to be replaced every 3-4 months. Ouch!

I'll just assume a button was stuck instead of assuming I am unable to push them.

Thanks for all of your help.

Thank you for following up. It is always good to know the outcome.

Hopper

[charm5496]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

the only thing I can think of that needs replacing on a regular basis is the cleaning roller on the fixing unit, but the volume would have to be incredbily high for that.

[Kickmyprinter]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

The person I spoke to on the phone didn't sound too informed. But I believe when she said, 'the fuse type roller thingy' she meant the fuser or a part of it. She added that it gets replaced often, roughly every 3-4 months.

They do pump out a lot of prints, but I am unsure of a specific volume.

I am glad they got going, but I hate not knowing the true end result. For that I apologize.

Thanks for all of your help.