C3220 can't print from network

[Guest]

I have a c3220 and I am unable to print to it, it errors out. I can scan from it and log into it fine. I cannot get into the fiery webtools, it errors saying "open network socket error Check status and network, then try again" I suspect this is the reason why the print jobs are not printing.

I have the printer setup correctly and it displays all the current conditons of the copier.

What am I doing wrong?

[teckat]

Re: C3220 can't print from network

I have a c3220 and I am unable to print to it, it errors out. I can scan from it and log into it fine. I cannot get into the fiery webtools, it errors saying "open network socket error Check status and network, then try again" I suspect this is the reason why the print jobs are not printing.

I have the printer setup correctly and it displays all the current conditons of the copier.

What am I doing wrong?

do u have a imagePass C1/2 connected ?
On boot up the imagePASS may display a 2 digit LED error code /check it

the C1 will not have a 2 digit led window/ it will have 4 diag.small led's

Workaround :

Code	Details
00	Normal boot in process, or normal operation
FF	Failed boot for any reason except the listed below:
E3	RAM DIMM not usable: No DIMM loaded, or DIMM failed, or DIMM socket is bad.
1b	Hardware problem in the DIMM socket area. Visually inspect for manufacturing errors or damage.
b3	The board failed around either the memory checking or during/after enumeration of the PCI devices. Please examine the following when this code occurs: - check the RMA DIMM areas of the PCBA - check the SouthBridge IC soldering - check the voltage rails listed in the debugging spreadsheet
20	DIMM 52/118pin contact failure
16 17 4b 8a	All of those error codes relate to the northbridge area (U170). Please visually inspect and maybe try to replace or xray the northbridge.
C0	Under investigation( DIMM socket 0 or DIMM?)
C1	Under investigation( DIMM socket 1 or DIMM?)

1. Make sure running TCP/IP on the PC and TCP/IP enabled on the controller. 2. Make sure can PING the IP address given to the controller.
3. Make sure all queues (Print, Hold, and Direct) on the controller are enabled and
published.
4. When configuring the utilities make sure to use the correct naming
scheme. For the Server name just type in the IP address assigned to the Controller.
For the Device name make sure to use the correct Device name which is
specific for each product.

Error: Socket of Network Connection Causes: Hold queue not enabled. Configuration problem. Problem with the naming scheme. Troubleshooting: 1. Make sure that TCP/IP is configured correctly on the PC and on the controller. 2. Make sure the IP address given to the controller is valid and responds to a PING command. 3. Make sure all queues (Print, Hold, and Direct) on the controller are enabled and/or published. 4. When configuring the CWS or other utility, make sure to use the correct naming scheme. For the Nickname you can enter anything you like, for example, for a ColorPASS V35, the nickname can be V35 or Canon or CP_V35. For the Server name, just type in the IP address assigned to the Controller. For the Device name, make sure to use the correct Device name which is specific for each product. To find the correct device name for your controller, see the attached PDF files or use thefollowing procedure: 1. Print out a Configuration Page. 2. Look at the Printer Setup section of the Configuration Page. 3. Under "Printer Setup",there will be a line as follows: Device Setup, where device is the device name to which the controller is attached. * In the Configuration Page below from a ColorPASS Z650, the device name is 1100.

[pdm134]

Re: C3220 can't print from network

I have a C1 attatched. I can ping it fine.

I am not 100% sure how to: Make sure all queues (Print, Hold, and Direct) on the controller are enabled and/or published.

I can log into remote UI fine by using 192.168.1.104:8080 but when I just use 192.168.1.104 I get the Fiery webtools page with the error: "open network socket error Check status and network, then try again"

pretty sure it's a simple error, just cant get it

[mrfixit51]

Re: C3220 can't print from network

Let me play devils advocate here and ask the stupid question. Have you powered down both units, copier and C1, and restarted them to see if communications get re-established?

[pdm134]

Re: C3220 can't print from network

yip done that

[teckat]

Re: C3220 can't print from network

yip done that

In order to enable Fiery WebTools you must do the following:
1. Enter Setup on the ColorPASS/imagePASS.
2. In Network Setup>Port Setup enable Ethernet
3. In Network Setup>Protocol Setup>TCP/IP set enable TCP/IP to yes. Make sure that you have a valid IP address at the ColorPASS.
4. In Network Setup>Service Setup enable Web Services.
The ColorPASS is now properly configured to run WebTools

To setup your workstations to use Fiery WebTools:
1. Enable TCP/IP networking on your workstations.
2. Make sure your workstation has a valid IP address.
3. Launch your web browser and type in the IP address of the ColorPASS as the URL.
When a connection is established a new window will open displaying Fiery Webtools.

for a Mac
* You must also have Mac OS Runtime for Java (MRJ v2.2 or later) installed on your Macintosh computer.
* Fiery Webtools is not supported on Mac OS X (Native Mode)



did u look at the side of the C1 to see if it has a small Led screen or does it have the small Led light array
the screen or array will display error problems

which box do u have/click on pics to view

C1 C2 BOX.JPGimagepass C2 G1 F2.jpgimagepass C1.jpg

[teckat]

Re: C3220 can't print from network

yip done that

From control panel Print tab
Can u Print a Configuration Page, Job Log, PS Test Page, PCL Test Page, PS Font List, PCL Font List, E-mail Log, of FTP Log.




does your imagePass have a power switch,(older type)

[pdm134]

Re: C3220 can't print from network

In order to enable Fiery WebTools you must do the following:
1. Enter Setup on the ColorPASS/imagePASS.
2. In Network Setup>Port Setup enable Ethernet
3. In Network Setup>Protocol Setup>TCP/IP set enable TCP/IP to yes. Make sure that you have a valid IP address at the ColorPASS.
4. In Network Setup>Service Setup enable Web Services.
The ColorPASS is now properly configured to run WebTools

To setup your workstations to use Fiery WebTools:
1. Enable TCP/IP networking on your workstations.
2. Make sure your workstation has a valid IP address.
3. Launch your web browser and type in the IP address of the ColorPASS as the URL.
When a connection is established a new window will open displaying Fiery Webtools.

for a Mac
* You must also have Mac OS Runtime for Java (MRJ v2.2 or later) installed on your Macintosh computer.
* Fiery Webtools is not supported on Mac OS X (Native Mode)



did u look at the side of the C1 to see if it has a small Led screen or does it have the small Led light array
the screen or array will display error problems

which box do u have/click on pics to view

[ATTACH=CONFIG]11589[/ATTACH][ATTACH=CONFIG]11590[/ATTACH][ATTACH=CONFIG]11591[/ATTACH]

Thx for the help folks, I got it going

take a bow....

[teckat]

Re: C3220 can't print from network

Thx for the help folks, I got it going

take a bow....

What exactly got it going ?????

[pdm134]

Re: C3220 can't print from network

What exactly got it going ?????

I did a few things at the same time, so not 100% whick worked.

3. In Network Setup>Service Setup enable Web Services.
4. Make sure all queues (Print, Hold, and Direct) on the controller are enabled and/or published.

One or both of these allowed me to log into the fiery webtools right away.

Again thx

[teckat]

Re: C3220 can't print from network

I did a few things at the same time, so not 100% whick worked.

3. In Network Setup>Service Setup enable Web Services.
4. Make sure all queues (Print, Hold, and Direct) on the controller are enabled and/or published.

One or both of these allowed me to log into the fiery webtools right away.

Again thx

Thumbs up.jpg

[mrfixit51]

Re: C3220 can't print from network

Gotta' love a happy ending!!