IR 2318 A3 scanning issue

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  • mark121381
    Technician

    50+ Posts
    • Jul 2011
    • 85

    #1

    [Misc] IR 2318 A3 scanning issue

    Good day, I have facing problem on Ir 2318 about the scanning. It cannot be scanned on A3 size but on A4 it works. Is there any settings need to do here. thank you.
  • mark121381
    Technician

    50+ Posts
    • Jul 2011
    • 85

    #2
    Re: IR 2318 A3 scanning issue

    In addition for this issue, although the A3 size is already set on the software scanner which is scan gear, still scanning on A3 was not working, we already try this into 4 machines (IR2318) same problem was occured.please give advice on this matter. thanks in advance

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #3
      Re: IR 2318 A3 scanning issue

      Originally posted by mark121381
      Good day, I have facing problem on Ir 2318 about the scanning. It cannot be scanned on A3 size but on A4 it works. Is there any settings need to do here. thank you.
      for SCANNING ON GLASS
      check the Copyboard open/close Cover Sensor

      Check the setting of COPIER>OPTION>BODY>SENS-CNF in Service Mode
      Use it to set the arrangement of the original sensors.
      Settings 0: AB-configuration (default, 1: Inch-configuration, 2: A-configuration)
      Caution If you have changed the arrangement of the original sensors, select the appropriate
      setting to suit the new arrangement.

      The machine identifies the size of originals in the following two steps:
      [1] Detecting External Light (main scanning direction only)
      While keeping the scanning lamp off, the CCD level at each point of detection in main
      scanning direction is measured. A point at which external light is detected will be identified
      as indicating the absence of an original, enabling the identification of the width
      of an original.
      [2] Detecting the Sensor Output Level
      The scanning lamp is turned on, and the CCD level at each point of detection in main
      scanning direction is measured. In addition, the reflection type photo-sensor in sub
      scanning direction is turned on to measure the sensor output.
      The combination of these output measurements is used to identify the size of the original.




      For DADF USE BELOW
      document width sensor-A3/ #1=ON/#2=ON
      document length sensors-A3/#1=ON/#2=ON


      document width sensor-A4/#1=ON/#2=ON
      document length sensors-A4/#1=OFF/#2=OFF

      COPIER>OPTION>BODY>SCANSLCT

      Use it to enable or disable the original size detection mechanism for the
      ADF.
      • When enabled, the scan size is determined in relation to the original
      size.
      Settings 0: off (default), 1: on



      a-series-paper-sizes-1.jpg
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • mark121381
        Technician

        50+ Posts
        • Jul 2011
        • 85

        #4
        Re: IR 2318 A3 scanning issue

        Originally posted by teckat
        for SCANNING ON GLASS
        check the Copyboard open/close Cover Sensor

        Check the setting of COPIER>OPTION>BODY>SENS-CNF in Service Mode
        Use it to set the arrangement of the original sensors.
        Settings 0: AB-configuration (default, 1: Inch-configuration, 2: A-configuration)
        Caution If you have changed the arrangement of the original sensors, select the appropriate
        setting to suit the new arrangement.

        The machine identifies the size of originals in the following two steps:
        [1] Detecting External Light (main scanning direction only)
        While keeping the scanning lamp off, the CCD level at each point of detection in main
        scanning direction is measured. A point at which external light is detected will be identified
        as indicating the absence of an original, enabling the identification of the width
        of an original.
        [2] Detecting the Sensor Output Level
        The scanning lamp is turned on, and the CCD level at each point of detection in main
        scanning direction is measured. In addition, the reflection type photo-sensor in sub
        scanning direction is turned on to measure the sensor output.
        The combination of these output measurements is used to identify the size of the original.




        For DADF USE BELOW
        document width sensor-A3/ #1=ON/#2=ON
        document length sensors-A3/#1=ON/#2=ON


        document width sensor-A4/#1=ON/#2=ON
        document length sensors-A4/#1=OFF/#2=OFF

        COPIER>OPTION>BODY>SCANSLCT

        Use it to enable or disable the original size detection mechanism for the
        ADF.
        • When enabled, the scan size is determined in relation to the original
        size.
        Settings 0: off (default), 1: on



        [ATTACH=CONFIG]12639[/ATTACH]



        - thank you for this info.I will check it later. Sir how come that A3 scanning is not working, because all 4 machines that I check was all brand new machines fresh coming from the box and no DADF installed, only cover. Just only asking, hope you don't mind. In addition to this if you make copy on A3 it is working,but if im gonna make use a scan gear tool on computer, its not working.still willing to wait your answer.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Re: IR 2318 A3 scanning issue

          Ok ! so when u place a doc on the glass it selects the correct size when u hit print button-

          so when u Scan a doc on glass through the PC , this is when u have the issue of wrong size not being able to choose in Scangear ????

          what ver. of Scangear did u download ???


          see pdf---
          Attached Files
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • mark121381
            Technician

            50+ Posts
            • Jul 2011
            • 85

            #6
            Re: IR 2318 A3 scanning issue

            sir teckat,
            we already use a scan gear versions 2.61 and 2.71. we also use different adobe writer photoshop and microsoft photo viewer.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              Re: IR 2318 A3 scanning issue

              Originally posted by mark121381
              sir teckat,
              we already use a scan gear versions 2.61 and 2.71. we also use different adobe writer photoshop and microsoft photo viewer.


              V2.61 & v2.71 is for Color iR's Network ScanGear

              your printer is B & W =u should use Network ScanGear V2.21/V2.30
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • mark121381
                Technician

                50+ Posts
                • Jul 2011
                • 85

                #8
                Re: IR 2318 A3 scanning issue

                Originally posted by teckat
                V2.61 & v2.71 is for Color iR's Network ScanGear

                your printer is B & W =u should use Network ScanGear V2.21/V2.30

                - ah ok? so we thought all paper sizes will work on color network scan gear, because A4 size is working on color network scangear. thank you for this information sir, we will try to download this version, we will give you feedback once this problem was resolved. thank you very much sir!!!

                Comment

                • mark121381
                  Technician

                  50+ Posts
                  • Jul 2011
                  • 85

                  #9
                  Re: IR 2318 A3 scanning issue

                  Originally posted by teckat
                  V2.61 & v2.71 is for Color iR's Network ScanGear

                  your printer is B & W =u should use Network ScanGear V2.21/V2.30
                  Sir,
                  where can i possible download this scan gear v2.21/ v2.30? thank you for your support!

                  Comment

                  • zoraldinho
                    teacher-guide-expert-guru

                    Site Contributor
                    5,000+ Posts
                    • Mar 2008
                    • 5007

                    #10
                    Re: IR 2318 A3 scanning issue

                    Originally posted by mark121381
                    Sir,
                    where can i possible download this scan gear v2.21/ v2.30? thank you for your support!
                    Canon drivers and software.Use google.
                    If it ain't broke, don't fix it
                    A picture is worth a thousand words

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #11
                      Re: IR 2318 A3 scanning issue

                      Originally posted by mark121381
                      Sir,
                      where can i possible download this scan gear v2.21/ v2.30? thank you for your support!
                      what model do u have exactly ??????????

                      FOUND OUT>>>>>>>>>>
                      iR2318 can also use the Color Network Scangear /
                      it states in Reference Manual

                      if you have a iR2318L you can use Color Network Scangear
                      http://software.canon-europe.com/sof...663.asp?model=
                      Color Sacngear 2318L.JPG


                      the iR2318
                      information

                      SCAN SPECIFICATION PULL Scan
                      Requires optional NW IF ADAPTOR IN-E14
                      Network TWAIN Driver (BW / CL: 75 / 100 / 150 / 200 / 300dpi)
                      Format (TIFF / JPEG), only IPV4
                      Last edited by teckat; 11-13-2011, 07:59 PM.
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • TechCan

                        #12
                        Re: IR 2318 A3 scanning issue

                        The Colour Netgear Scan driver is the correct one to use as the ir2318 has a colour scanner. With A3 size paper, the maximum resolution possible is 300dpi on sending, however it is 600dpi on copying. Make sure that your resolution is set to 300 or lower and test

                        Comment

                        • mark121381
                          Technician

                          50+ Posts
                          • Jul 2011
                          • 85

                          #13
                          Re: IR 2318 A3 scanning issue

                          Originally posted by teckat
                          what model do u have exactly ??????????

                          FOUND OUT>>>>>>>>>>
                          iR2318 can also use the Color Network Scangear /
                          it states in Reference Manual

                          if you have a iR2318L you can use Color Network Scangear
                          Color Network ScanGear v2.71
                          [ATTACH=CONFIG]12888[/ATTACH]


                          the iR2318
                          information

                          SCAN SPECIFICATION PULL Scan
                          Requires optional NW IF ADAPTOR IN-E14
                          Network TWAIN Driver (BW / CL: 75 / 100 / 150 / 200 / 300dpi)
                          Format (TIFF / JPEG), only IPV4


                          - Sir,
                          the exact model was IR 2318 that;s why we are confused about the scanning. on specs it is supported by color network but only A4 was working although we use A3 size. V2.71 that is version we are trying to use but still no effect on scanning, is there any settings we should do?

                          Comment

                          • mark121381
                            Technician

                            50+ Posts
                            • Jul 2011
                            • 85

                            #14
                            Re: IR 2318 A3 scanning issue

                            Originally posted by TechCan
                            The Colour Netgear Scan driver is the correct one to use as the ir2318 has a colour scanner. With A3 size paper, the maximum resolution possible is 300dpi on sending, however it is 600dpi on copying. Make sure that your resolution is set to 300 or lower and test


                            yes sir we already did this but still not working on A3.

                            Comment

                            • TechCan

                              #15
                              Re: IR 2318 A3 scanning issue

                              What is the exact error you are seeing when scanning A3?

                              Comment

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