[Jamming] Phantom paper jam in ir3100

[Penelope Wakeham]

Hi,
My IR3100 says there is a paper jam but I have checked all doors and drawers and found nothing. I have also 'turned it off and on again' several times.
I was trying to print an A3 170g silk in batches of 10.
I guess I should have used the bypass but I can't continue.
Could there be paper that I can't see?
Hope someone can help.
Regards,
Penelope

[charm5496]

Re: Phantom paper jam in ir3100

did any of the paper tear?

Have you pulled out the cassettes and opened the lower door?

Do you have a finisher involved? There could be paper stuck inside in it as well. I'm taking it that you are not a tech and can't supply us with a jam code?

[ernesto]

Re: Phantom paper jam in ir3100

Hi,
My IR3100 says there is a paper jam but I have checked all doors and drawers and found nothing. I have also 'turned it off and on again' several times.
I was trying to print an A3 170g silk in batches of 10.
I guess I should have used the bypass but I can't continue.
Could there be paper that I can't see?
Hope someone can help.
Regards,
Penelope

Hi once I happened the same with a IR 3100C it was the fixing unit is deformed for the heat and the holder which hold the sensor is deformed too. you can try to replace the unit fixing to check, it is the same problem than I had

Fixing inlet sensor (PS25)

[Penelope Wakeham]

Re: Phantom paper jam in ir3100

Hi Charm(er?)

You are right in thinking I am not a tech. I didn't take a note of error codes but the picture telling me there was a paper jam told me to open the top of the 2 bottom side doors and to check the drawer.

Previously, 2 sheets went through together and they were 'snarled' but not torn.

No finisher. I didn't take out the cassettes - there wasn't an obvious way to do that. Will look in the manual when I get in this afternoon and post again.

Thanks for your help.

Regards,
Penelope

[Penelope Wakeham]

Re: Phantom paper jam in ir3100

it was the fixing unit
-you can try to replace the unit fixing to check,

Ernesto, Goodness - I hope not!
I'll try all clearing options first.

Regards, Penelope

[kevin]

Re: Phantom paper jam in ir3100

well penelope i dont guess i know what silk paper is and unfortunately ive been repairing copiers for 30+years,however if its what i think then odds are u may have had a paper wrapped in the fuser unit,could be hard to spot,but as paper goes through the fuser roller it will be detected by a jam sensor,if the sensor is stuck or blocked by a piece of paper it wont clear the jam indication on your screen or panel. youll see wires coming through the fuser one set will go to the sensor the other to a thermistor or even two thermistors,if u try and c where they go u may be able to find the jam sensor i speak of and tell if its blocked or moves freely as it should,good luck

[Penelope Wakeham]

Re: Phantom paper jam in ir3100

So this is what happened.. I opened and closed doors - poked about and undid a few screw. Decided I hadn't a clue what I was doing and that I would phone an engineer. (This is a free job for a friend and it's going to cost me money!)
I put back the screws and closed all the doors. Turned it back on in case it gave me an error number I could give the engineer - and it worked!
No jammed paper came out just a rather hot and crinkled copy from the tray. (Not the paper I thought had got stuck)

The only thing is - the colour is crap and it is as streaky as anything. I have run through 50 sheets so far and it is still streaky.
Interestingly, the Canon test page prints okay.

So thanks lads, the phantom has been dismissed!

Regards,
Penelope

[charm5496]

Re: Phantom paper jam in ir3100

silk paper is not a mateial that can be ran through most copiers and only the highest end digital presses run it, but not well. I would recommend not putting anymore back into your IRC-3100 as it could cost you a lot to repair the damages

[Penelope Wakeham]

Re: Phantom paper jam in ir3100

Hi,
Thanks for that. I was thinking it had more to do with the weight of the paper. I tried some 150g silk after I got it to run clear but it went right back to streaky.
I guess it's the coating. Anyway, I've told my friend that I can't do it.

I will have to clean its insides again and waste a load of paper. But I wont run silk again!

Regards, Penelope

PS. Is that Optimus Prime?

[charm5496]

Re: Phantom paper jam in ir3100

Hi,
Thanks for that. I was thinking it had more to do with the weight of the paper. I tried some 150g silk after I got it to run clear but it went right back to streaky.
I guess it's the coating. Anyway, I've told my friend that I can't do it.

I will have to clean its insides again and waste a load of paper. But I wont run silk again!

Regards, Penelope

PS. Is that Optimus Prime?

First off you are welcome and at least you are just out the cost of the paper...which I'm sure was enough, but it could have been worse. And yes that is Optimus Prime....one of my sons favorite characters.

[teckat]

Re: Phantom paper jam in ir3100

Hi,
Thanks for that. I was thinking it had more to do with the weight of the paper. I tried some 150g silk after I got it to run clear but it went right back to streaky.
I guess it's the coating. Anyway, I've told my friend that I can't do it.

I will have to clean its insides again and waste a load of paper. But I wont run silk again!

Regards, Penelope

PS. Is that Optimus Prime?

Canon Copier Media Guide

Media Guide_iR-iRC-iRAD-CLC-imagePress.pdf

[Penelope Wakeham]

Re: Phantom paper jam in ir3100

Charm5496,

Mine too - and he's 37 this Christmas! Second time around for him.

While you're here and before I close this thread, I have been told by a Xerox man that I could still have paper rolled up inside the machine and it's that, that's causing the streaks.
Do you think it is feasible to have a whole sheet of A3 170g tucked away somewhere inside and it still operate? Can't see it myself but as said I'm no tech.
I'd be grateful for your opinion before I call an engineer to take it to bits.
Regards,
Penelope

[charm5496]

Re: Phantom paper jam in ir3100

if you can scan in a sample of the streaks it would allow us to see what you are dealing with and give a better opinion. I doubt an entire sheet is caught in the machine unless it is wrapped around the fixing roller, but you would be able to see that

[Penelope Wakeham]

Re: Phantom paper jam in ir3100

I've included 3 scans to show the streaks are not always in the same place. 1 & 2 have grey lines on the outside white paper. Number 3 was after running through a scan of a white sheet. No marks on the outside white but still streaky.

I didn't get any parts or bits of paper so if there is something in there it is a whole A3 sheet.

Regards,
Penelope

[Tricky]

Re: Phantom paper jam in ir3100

Penelope were you getting the streaks before the paper jam?

To me it looks like transfer cleaning blade or drum.