E000677-0080 CLC4040

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  • apollo
    Technician

    100+ Posts
    • Mar 2008
    • 176
    #1

    E000677-0080 CLC4040

    Hi,

    When you try to print from PC the copier displays printer processing print for while and
    time out and get error E000677-0080 (there is a comunication problem between the printer board and main controller)

    copier work fine as a copier and can also ping from PC.
    Reseated all the cables to fiery. and also clean DIMM MEMORY contacts and reseated back on copier.
    Is it firmware issues? or fiery playing up?

    Any suggestion would be helpfull
    Thank in advance
    Tags: color, controller, copier, error, fiery, firmware, print, printer, work
    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387
      #2
      Re: E000677-0080 CLC4040

      look at the open interface board as a possible solution. This has caused problems in the past

      also check this:

      Code is related to a mismatch of firmware between the Printer and the Raster Imaging Printing Device. In this case, the Printer or (Machine) was at version 66 and the imagePASS H1 was at version 1.1. This created a communication failure between the Printer and the RIP. If the machine is at version 66 or later the imagePASS H1 has to be at version 1.2.

      Note: If the Machine version was at a version below 66 it would have no problem communicating with the imagePASS H1 version 1.0 or 1.1

      Part Numbers for SSW for the imagePASS H1 1.2
      Disc 1 of 2 CD-ROM (FK2-5818-000)
      Disc 2 of 2 CD-ROM (FK2-5819-000)
      Accidents don't just happen. They must be carelessly planned.

        Comment

        • apollo
          Technician

          100+ Posts
          • Mar 2008
          • 176
          #3
          Re: E000677-0080 CLC4040

          Hi

          today tried to load fiery system firmware ver 2.0 but would not load up, tried many times, but comes up with download failure.
          I dont know if the HDD is packed up or not.

          I asked the customer about shutting down copier and they switch off direct from main switch, so
          they are not following the shutdown procedure.

          Cannot eve print fiery printer status report.

          May order new HDD and try again to load firmware.

          Any furher input please.

          thanks

            Comment

            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387
              #4
              Re: E000677-0080 CLC4040

              sounds like your imagepass come to a "ready" state. I dont see an HDD causing a communication error between it and the copier. I would go with the open interface board or possibly the main controller. You could also try a different set of cables as well.
              Accidents don't just happen. They must be carelessly planned.

                Comment

                • vigour
                  Service Manager

                  1,000+ Posts
                  • Aug 2010
                  • 1038
                  #5
                  Re: E000677-0080 CLC4040

                  Once I had an intermittent ecode (sounds like this one) on a 5185, when they sent large jobs.
                  The solution was replacing the hard drive.

                  The fact that you are unable to load the system software is a clue.

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083
                      #6
                      Re: E000677-0080 CLC4040

                      what is the printer firmware ver. ??
                      must be at least System Software (MN-CONT) 78.17 -for install of H1 v2.0

                      did u just hook up this H1 ??

                      H1 v2.0 TP08-1.pdf
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        • apollo
                          Technician

                          100+ Posts
                          • Mar 2008
                          • 176
                          #7
                          Re: E000677-0080 CLC4040

                          Hi Teckat

                          H1 is the existing fiery with the error code E000677-0080, hangs when printing with PCL5 drivers existing
                          even printer test print~forever processing print job and times out.

                          I will check printer firmware and report back.
                          I used network install procedure with x-over cable via LAN port on fiery.
                          Cannot even print out Configuration page , just goes into processing & wait state.

                          What is range do i have to set on my laptop Lan port i set to 169.254.31.112.
                          When i install the firmware fron CD Ver2.0 at stage (11) as per you PDF installation guide
                          I select my Laptop Lan port 169.254.31.112 and click next and screen takes forever and get failure after 20 minute.
                          Procedure 12 says move dip S/W to service mode & power up copier,
                          but i put them on service mode at start & power up the copier
                          at beginnning.
                          I am doing the procedure wrong and do you think HHD is falty as the customer powere down copier direct from main ON/OFF S?W..

                          I done this procedure Yesterday Before I got you Post
                          Thanks you.

                            Comment

                            • teckat
                              Field Supervisor

                              Site Contributor
                              10,000+ Posts
                              • Jan 2010
                              • 16083
                              #8
                              Re: E000677-0080 CLC4040

                              When version 2.0 is installed on the imagePASS,
                              the System Software for the copier must be at least version v78.

                              what is your Printer ver. ????
                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                Comment

                                • Paul 75
                                  Technician

                                  50+ Posts
                                  • Oct 2008
                                  • 97
                                  #9
                                  Re: E000677-0080 CLC4040

                                  We had this problem on a few of the H1 fiery's. The only way to update to v2.0 is by using a usb stick. It sounds like you have a low bios version and won't accept v.2. Usb works fine.
                                  Oh...... I can't copy at the moment then ? !!!!!!

                                    Comment

                                    • KL568
                                      _

                                      250+ Posts
                                      • Feb 2011
                                      • 324
                                      #10
                                      Re: E000677-0080 CLC4040

                                      Originally posted by apollo
                                      Hi Teckat

                                      H1 is the existing fiery with the error code E000677-0080, hangs when printing with PCL5 drivers existing
                                      even printer test print~forever processing print job and times out.

                                      I will check printer firmware and report back.
                                      I used network install procedure with x-over cable via LAN port on fiery.
                                      Cannot even print out Configuration page , just goes into processing & wait state.

                                      What is range do i have to set on my laptop Lan port i set to 169.254.31.112.
                                      When i install the firmware fron CD Ver2.0 at stage (11) as per you PDF installation guide
                                      I select my Laptop Lan port 169.254.31.112 and click next and screen takes forever and get failure after 20 minute.
                                      Procedure 12 says move dip S/W to service mode & power up copier,
                                      but i put them on service mode at start & power up the copierat beginnning.
                                      I am doing the procedure wrong and do you think HHD is falty as the customer powere down copier direct from main ON/OFF S?W..



                                      I done this procedure Yesterday Before I got you Post
                                      Thanks you.
                                      Hi, apollo

                                      The steps provided by teckat is correct, but you need not fixed the IP of your laptop. The Fiery installer will auto-assign IP of "192.168.xxx.xxx" to your laptop and H1. Just need to select your laptop's LAN port when the Fiery installer request it. It will have a progess bar running twice, 1st time will takes about 2 min while last one will takes about 30-40 minutes, depending on HDD's size.

                                      Good Luck!

                                        Comment

                                        • KL568
                                          _

                                          250+ Posts
                                          • Feb 2011
                                          • 324
                                          #11
                                          Re: E000677-0080 CLC4040

                                          Originally posted by Paul 75
                                          We had this problem on a few of the H1 fiery's. The only way to update to v2.0 is by using a usb stick. It sounds like you have a low bios version and won't accept v.2. Usb works fine.
                                          Hi, Paul 75

                                          USB stick will work even if you have lower BIOS. Had fact-find it before, (refer attached that was done way back when handling Fiery).
                                          Attached Files

                                            Comment

                                            • apollo
                                              Technician

                                              100+ Posts
                                              • Mar 2008
                                              • 176
                                              #12
                                              Re: E000677-0080 CLC4040

                                              Hi

                                              Thank you all techs The only way to update to v2.0 is by using a usb stick worked 100%.
                                              the HDD was fine ,just the firmware was corrupted due to customer not following the shut down procedure
                                              correctly, just switching off the copier directy from main ON/OFF switch.
                                              The software version was V92 and fiery firmware was updated with version 2.

                                              Thanks a lot for all your input

                                                Comment

                                                • teckat
                                                  Field Supervisor

                                                  Site Contributor
                                                  10,000+ Posts
                                                  • Jan 2010
                                                  • 16083
                                                  #13
                                                  Re: E000677-0080 CLC4040

                                                  ole.jpg
                                                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                                    Comment

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