Torn Fixing Film IR3570

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  • repeatcopiers
    Senior Tech

    Site Contributor
    500+ Posts
    • Sep 2008
    • 591

    #1

    Torn Fixing Film IR3570

    I have a Canon IR3570 that has gone through about 6 films in the past year. They continually get an E007 and when the tech goes out the film is torn. We have purchased films from Canon, Katun, Precision Roller and NA Trading and same problem. And this tech has replaced many other films on this model with no problems. Any ideas?
  • bojans
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2008
    • 1313

    #2
    Re: Torn Fixing Film IR3570

    If you're changing just fixing films, you should change bushings on pressure roller.

    If it doesn't solve your problem, you'll need to change fixing assy.

    Comment

    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387

      #3
      Re: Torn Fixing Film IR3570

      warped assembly
      lower pressure roller and bearings need replacement as well
      customer stock
      customer not clearing jams properly

      There are multiple possibilities. I would quit throwing films at it though as that is not solving the issue for you or your customer.
      Accidents don't just happen. They must be carelessly planned.

      Comment

      • repeatcopiers
        Senior Tech

        Site Contributor
        500+ Posts
        • Sep 2008
        • 591

        #4
        Re: Torn Fixing Film IR3570

        The tech says he has swapped out the whole unit but didn't replace the bearings or pressure roller on either one, is this something that should always be done when replacing the film?

        Comment

        • charm5496
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2008
          • 2387

          #5
          Re: Torn Fixing Film IR3570

          we replace them every with every other film for customers that run normal stock, but if they run stock that is out of the ordinary then we rebuild the entire thing everytime.
          Accidents don't just happen. They must be carelessly planned.

          Comment

          • Desert Rat
            Service Manager

            Site Contributor
            1,000+ Posts
            • May 2008
            • 1089

            #6
            Re: Torn Fixing Film IR3570

            If this is anything like the IR3300, I have found that the cleaning roller should also be changed. Uneven build up of toner
            causes uneven pressure on the pressure roller, which puts uneven pressure on the film and causes the film to track to
            the front or back and eventually the film rips. Typically I replace or clean the cleaning roller with goo gone. Check the
            bushings on the cleaning roller. If to much play then I replace it. Always change the bushings on the pressure roller
            when replacing the pressure roller.

            Hope that helps

            DR

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