Canon Laser Class 710 faxing out problem

[landspeeder]

So this machine receives but it will not send 99% of the time.
Keep getting the NG fax printout.
Once in a while it will send on a redial......thats the 1% of the time. Customer said last week when this all started the send lite stayed on for about a hour until they unplugged the fax and then replugged it. At this point only incoming was available but not sending. So is this a NCU board problem or deeper. Its a contract fax so I have to be carefull on whats spent. Have a great one!

[Hopper]

Re: Canon Laser Class 710 faxing out problem

So this machine receives but it will not send 99% of the time.
Keep getting the NG fax printout.
Once in a while it will send on a redial......thats the 1% of the time. Customer said last week when this all started the send lite stayed on for about a hour until they unplugged the fax and then replugged it. At this point only incoming was available but not sending. So is this a NCU board problem or deeper. Its a contract fax so I have to be carefull on whats spent. Have a great one!

Put a piece of paper in the doc feeder and see how much memory is available/used.

Call the fax number with your cell phone and listen for noise.

Try a different trusted fax number.

[landspeeder]

Re: Canon Laser Class 710 faxing out problem

so on site the line is noisy....but they dont believe me...how rude......so I take in a loaner Panafax 890 and I would have bet it would work but it did ...so back to the shop with the canon and it doesnt fax out on our line....it dials, connects and sits for a coffee or two then gives the NG page...but it receives just fine...hmmm

[zoraldinho]

Re: Canon Laser Class 710 faxing out problem

Plug the fax line in to analog regular phone and try to call out.This is ussualy line issue.

[teckat]

Re: Canon Laser Class 710 faxing out problem

any ERROR Codes

-Telephone Line Voltages: Fax machines communicate over single line phone networks where the 'Ring' and 'Tip' voltages are always located across the two center terminals.
Line voltages are checked accordingly:

on-hook voltage (phone is hung up)
--set the volt meter to 200 vdc
--should read within the 48vdc ~ 52vdc range

off-hook voltage (phone is off-hook and dial tone is generated)
--set the volt meter to 200 vdc
--should read within the 8 vdc ~ 12 vdc range

ringing voltage (incoming call)
--set the volt meter to 200 vac
--should read within the 75 vac ~ 105 vac range

-RJ11-C Modular jack: Testing phone line voltages can be difficult if not impossible at times unless you can establish a really good connection to the phone line. The RJ11-C box can be used to establish a good connection.

--RJ11-C box with two female connectors (remove the cover and test with your meter across the red and green terminals). An additional phone cable is required.

--RJ11-C box with one male and one female connector; remove the cover and test with your meter across the red and green terminals).

[landspeeder]

Re: Canon Laser Class 710 faxing out problem

One of the service guys here found on a site how to clear all memory back to factory settings...so we tryed it and it worked....I should have thought of this first before I carted the fax into the shop...I feel like a failure.....I must take a pay cut.....


Im over it ya just gotta learn something new everyday!!! wheres my money.....

[teckat]

Re: Canon Laser Class 710 faxing out problem

One of the service guys here found on a site how to clear all memory back to factory settings...so we tryed it and it worked....I should have thought of this first before I carted the fax into the shop...I feel like a failure.....I must take a pay cut.....


Im over it ya just gotta learn something new everyday!!! wheres my money.....

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