Canon 1024F error after working fine: Change papersize tray: Env

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  • nikseldon
    • May 2025

    #1

    Canon 1024F error after working fine: Change papersize tray: Env

    Hello,

    After messing about with the printer (Canon 1024F) and trying to convince it to print on a C5 envoelope I finally managed to convince it to work. It now loads the envelope from the Stack bypass, prints perfecty fine on a C5 envelope and then gives the following error:

    Change papersize
    tray: Env

    This is highly annoying because every time I print an envelope I have to manually cancel the printing job, otherwise no further printing can be done.

    How to I fix this so I don't get an error after printing?
  • zoraldinho
    teacher-guide-expert-guru

    Site Contributor
    2,500+ Posts
    • Mar 2008
    • 4999

    #2
    Re: Canon 1024F error after working fine: Change papersize tray: Env

    Did you change paper tipe settings?
    If it ain't broke, don't fix it
    A picture is worth a thousand words

    Comment

    • nikseldon

      #3
      Re: Canon 1024F error after working fine: Change papersize tray: Env

      Originally posted by zoraldinho
      Did you change paper tipe settings?
      Yes, the paper type is correctly set as Envelope C5, and it also prints correctly. Just that it gives an error at the end, considers it did not print and will not print anything else until I cancel the print job.

      These are the settings I have on the printer:

      printersett.jpg

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: Canon 1024F error after working fine: Change papersize tray: Env

        Originally posted by nikseldon
        Yes, the paper type is correctly set as Envelope C5, and it also prints correctly. Just that it gives an error at the end, considers it did not print and will not print anything else until I cancel the print job.

        These are the settings I have on the printer:

        [ATTACH=CONFIG]13210[/ATTACH]
        paper.JPG






        What App are u using to print from ???


        did u do a MF tray width adjustment in service mode ????
        Attached Files
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • nikseldon

          #5
          Re: Canon 1024F error after working fine: Change papersize tray: Env

          I am printing from Microsoft Word 2007 and the page size is set correctly in the application. Also it is set to Envelope C5 in the Advanced settings before print.

          I did not did not do MF tray width adjustment in service mode since I don't really know what that is or how to do it.

          Comment

          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16083

            #6
            Re: Canon 1024F error after working fine: Change papersize tray: Env

            Originally posted by nikseldon
            I am printing from Microsoft Word 2007 and the page size is set correctly in the application. Also it is set to Envelope C5 in the Advanced settings before print.

            I did not did not do MF tray width adjustment in service mode since I don't really know what that is or how to do it.

            when using Microsoft Word-for envelope printing on iR

            Setting the proper Feed From location in the Printing Options section of the Envelopes and Labels Window in Word.
            The proper Feed From location is AUTO.

            4) At the bottom of this Window, you will see the Feed From drop down Menu.
            ms word.jpg
            5) Set this option to AUTO
            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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