E020 0491 ON IRADV 5035

[Van Steal]

Hi All,

have this problem with bk dev, there's very little tone left in it( copies v light then you get this code). I'm not familiar with with this range but i checked the toner bottle and that the dev was turning. I've ordered a new dev but not sure if there is a fault with toner being added. Has anyone had problems with hopper units drive clutchs/motors or the like that could cause this? Would be greatfull for any tips.

Thanks

[zoraldinho]

Re: E020 0491 ON IRADV 5035

Do you have upgraded last dcon.

[CanonSco]

Re: E020 0491 ON IRADV 5035

Do you have upgraded last dcon.

Most common issue with those devs is the drive coupling on the dev side ( black cross shaped coupling held on with an integrated "clip" ) to crack or split or the clip to fail causing it to spin sometimes.
They are now replaced with one with a pin through it ( although it looks no more substantial than the original item )

Apart from that, any I have replaced have been for PCQ issues.

[Van Steal]

Re: E020 0491 ON IRADV 5035

Thanks for the tips guys. I'll go back with a sortware update and dev unit. I'll let you know if its something else.

[CanonSco]

Re: E020 0491 ON IRADV 5035

Thanks for the tips guys. I'll go back with a sortware update and dev unit. I'll let you know if its something else.

Great. Let us know either way

[Van Steal]

Re: E020 0491 ON IRADV 5035

Great. Let us know either way

Just a quick update, will be going back in the new year will let you know then.

Thanks

[CanonSco]

Re: E020 0491 ON IRADV 5035

Just a quick update, will be going back in the new year will let you know then.

Thanks

Thanks, good luck with it

[KL568]

Re: E020 0491 ON IRADV 5035

Just a quick update, will be going back in the new year will let you know then.

Thanks

Your Customer is pretty accommodating, if it mine region, they will go ape & start throwing anything they lay hands on it.

The other thing to check would be modification on the main body (the part that connect the dev 's drive coupling). The original drive coupling is black with just plastic clip; then came material that was so-called strengthen at cross area but still clip; last was what you see, white with pin in it.

[Van Steal]

Re: E020 0491 ON IRADV 5035

Your Customer is pretty accommodating, if it mine region, they will go ape & start throwing anything they lay hands on it.

The other thing to check would be modification on the main body (the part that connect the dev 's drive coupling). The original drive coupling is black with just plastic clip; then came material that was so-called strengthen at cross area but still clip; last was what you see, white with pin in it.

We gave them a spare printer as part was out of stock. Thanks will check that when I get in.

[Van Steal]

Re: E020 0491 ON IRADV 5035

Relaced the black dev ass'y. Printer working fine now. Thanks for your advise>

[CanonSco]

Re: E020 0491 ON IRADV 5035

Relaced the black dev ass'y. Printer working fine now. Thanks for your advise>

Cool.
Was the coupling broken?

[Van Steal]

Re: E020 0491 ON IRADV 5035

Cool.
Was the coupling broken?

No, the dev uint looked perfect from what I could see

[CanonSco]

Re: E020 0491 ON IRADV 5035

No, the dev uint looked perfect from what I could see

Cheers for the update anyway mate.