Canon 5870u Help

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • akhait01
    Technician

    50+ Posts
    • Apr 2011
    • 58

    #1

    Canon 5870u Help

    Im hoping that someone can help me or at least guide me in the right direction with this printer. This printer has been working fine, untill recently. It Started jamming every other time, and now it jams evertime i try to print something. Jam is at sensor 32, error code is 02. If someone could help me i would greatly appreciated it. Thanks again.
  • charm5496
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2008
    • 2387

    #2
    Re: Canon 5870u Help

    Originally posted by akhait01
    Im hoping that someone can help me or at least guide me in the right direction with this printer. This printer has been working fine, untill recently. It Started jamming every other time, and now it jams evertime i try to print something. Jam is at sensor 32, error code is 02. If someone could help me i would greatly appreciated it. Thanks again.
    Is the error E020 or E002? what is the 4 digit subcode? We need more information in order to help you.

    By the sounds of it you are having an error issue which is causing the jam after you cycle the power on the machine
    Accidents don't just happen. They must be carelessly planned.

    Comment

    • akhait01
      Technician

      50+ Posts
      • Apr 2011
      • 58

      #3
      Re: Canon 5870u Help

      the error code is 0209

      Comment

      • charm5496
        Service Manager

        Site Contributor
        1,000+ Posts
        • Apr 2008
        • 2387

        #4
        Re: Canon 5870u Help

        There is no 0209 error code on a Canon. The error would show up on the main screen in the format of E002-0010 for example.
        Accidents don't just happen. They must be carelessly planned.

        Comment

        • Herrmann
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2006
          • 792

          #5
          Re: Canon 5870u Help

          Jam code 0209 means stationary jam at sensor ps32. Check the area around the pre-registration rollers for foreign objects blocking the paper path and the pre-registartion rollers itself, maybe they are not driven.
          Are you able to make a print/copy using the bypass?

          paper_path_5870.jpg

          Check Area around point 11
          If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

          Comment

          • akhait01
            Technician

            50+ Posts
            • Apr 2011
            • 58

            #6
            Re: Canon 5870u Help

            Originally posted by Herrmann
            Jam code 0209 means stationary jam at sensor ps32. Check the area around the pre-registration rollers for foreign objects blocking the paper path and the pre-registartion rollers itself, maybe they are not driven.
            Are you able to make a print/copy using the bypass?

            [ATTACH=CONFIG]13961[/ATTACH]

            Check Area around point 11


            How do I print using the bypass?

            Comment

            • Herrmann
              Senior Tech

              Site Contributor
              500+ Posts
              • Jan 2006
              • 792

              #7
              Re: Canon 5870u Help

              sry, maybe i misspelled it. On ricoh boxes you name it bypass, on canon maybe single sheet feeder. I meant the platform right side from point 10, where you can feed single sheets, overhead sheets and so on.
              If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

              Comment

              • akhait01
                Technician

                50+ Posts
                • Apr 2011
                • 58

                #8
                Re: Canon 5870u Help

                [QUOTE=Herrmann;269656]sry, maybe i misspelled it. On ricoh boxes you name it bypass, on canon maybe single sheet feeder. I meant the platform right side from point 10, where you can feed single sheets, overhead sheets and so on.




                the manual feed gets a delay jam at sensor ps3, ps9, ps 29 with jam code 010A
                Now,
                the right upper tray, gets a delay jam at sensor 10 w/code 010B

                uhhh

                Comment

                • Herrmann
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2006
                  • 792

                  #9
                  Re: Canon 5870u Help

                  Its getting warmer

                  The manual Feed tray and the pre-registration rollers are driven through M6. Check the motor itself via I/O check and look for worn gears, bearings etc.

                  antrieb_5870.jpg
                  If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

                  Comment

                  • akhait01
                    Technician

                    50+ Posts
                    • Apr 2011
                    • 58

                    #10
                    Re: Canon 5870u Help

                    [QUOTE=Herrmann;269874]Its getting warmer

                    The manual Feed tray and the pre-registration rollers are driven through M6. Check the motor itself via I/O check and look for worn gears, bearings et


                    Is the i/o check done in the service mode 1 or 2?

                    Comment

                    • Herrmann
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jan 2006
                      • 792

                      #11
                      Re: Canon 5870u Help

                      Service Mode level one

                      Check your inbox
                      If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

                      Comment

                      • akhait01
                        Technician

                        50+ Posts
                        • Apr 2011
                        • 58

                        #12
                        Re: Canon 5870u Help

                        ok so the manual feed gets a jam, checked the m6 motor and that tested fine, checked the solenoid and that tested fine. As soon as the manual feed starts to work, it gets a jam code, w/out the paper pick-up tray engaging. any ideas?

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083

                          #13
                          Re: Canon 5870u Help

                          Originally posted by akhait01
                          ok so the manual feed gets a jam, checked the m6 motor and that tested fine, checked the solenoid and that tested fine. As soon as the manual feed starts to work, it gets a jam code, w/out the paper pick-up tray engaging. any ideas?
                          your bypass tray lifts when printer turns on ??

                          so u are saying start key is not pressed >
                          tray lifts with no paper >
                          mf rollers turn >
                          then jam code 010A

                          POST A VIDEO OF THAT SEQUENCE
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                          Comment

                          • akhait01
                            Technician

                            50+ Posts
                            • Apr 2011
                            • 58

                            #14
                            Re: Canon 5870u Help

                            [QUOTE=teckat;269988]your bypass tray lifts when printer turns on ??

                            so u are saying start key is not pressed >
                            tray lifts with no paper >
                            mf rollers turn >
                            then jam code 010A

                            Start key is pressed >
                            paper is in the tray but the tray doesnt lift up >
                            mf rollers turn for a slight sec >
                            then jam code

                            Comment

                            • teckat
                              Field Supervisor

                              Site Contributor
                              10,000+ Posts
                              • Jan 2010
                              • 16083

                              #15
                              Re: Canon 5870u Help

                              [QUOTE=akhait01;269990]
                              Originally posted by teckat
                              your bypass tray lifts when printer turns on ??

                              so u are saying start key is not pressed >
                              tray lifts with no paper >
                              mf rollers turn >
                              then jam code 010A

                              Start key is pressed >
                              paper is in the tray but the tray doesnt lift up >
                              mf rollers turn for a slight sec >
                              then jam code

                              When the manual feed pickup solenoid (SL1) goes on, the manual feed holding plate is moved up

                              SL>1 J1107-DC controller PCB
                              COPIER>FUNCTION>PART-CHK
                              SL =Use it to select the solenoid whose operation you want to check.
                              1) Select the item.
                              2) Enter the code of the solenoid using the keypad.
                              code-
                              1: manual feed pickup solenoid (SL1)

                              U tested this and the lifter went UP ??
                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                              Comment

                              Working...