Hooked up new router... now Canon IR5000 no longer prints?

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  • bretstar
    • May 2025
    #1

    Hooked up new router... now Canon IR5000 no longer prints?

    We were having some wireless connection problems at the office and someone suggested it may be the wireless router. I went out and upgraded to a Linksys E2500 router and the wireless connection problem disappeared. Everyone is able to access the wireless network now and it's stable. HOWEVER, now no one is able to print the Canon IR5000. I have no idea what happened to have caused this... Any ideas?

    If this helps, the Canon IR5000 is connected to into the wall with a blue Ethernet cord. Is there something else I need to do to get it to print? I didn't know switching the router would cause this problem.

    Thanks!
    Tags: ebx
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22927
      #2
      Re: Hooked up new router... now Canon IR5000 no longer prints?

      Did you change IP address range? On your computer go to the Command Prompt and enter: ipconfig/all
      then Enter. The computer will show the IP address of your computer.

      Now go to the MPF and print off a Configuration Page. What address is it set to?

      Example #1:
      IP address: 192.186.1.100
      Subnet Mask: 255.255.255.0
      Gateway: 192.168.1.1

      Example #2:
      IP address: 172.24.28.100
      Subnet Mask: 255.255.0.0
      Gateway: 172.24.28.1

      Note the differences in the Subnet Mask. The highlighted parts must be the same, identical on both the MFP and your computer. The regular text parts must be different.

      If you must select a new address for the MFP, choose a number in the 200's (between 200 and 253). To test for availability: in your Command Prompt window enter: ping 192.168.0.200
      then Enter. If you get a response in milliseconds (ms) that one is already being used. If you get Timed Out, that one is available.

      You may need to change the IP address and possibly also the Subnet Mask and Gateway, on the MFP. Also in the print driver > Properties > Ports > Add a Port > Standard IP Network Port > then enter the new IP address > Enter/OK etc.

      Does that help? =^..^=
      Last edited by blackcat4866; 04-20-2012, 01:03 AM.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • KenB
          Geek Extraordinaire

          2,500+ Posts
          • Dec 2007
          • 3945
          #3
          Re: Hooked up new router... now Canon IR5000 no longer prints?

          Just a thought (dangerous, I know), but I'm thinking that the iR5000 may either have only a 10MB card in it, or may be locked at 10MB. Keep in mind that the iR5000 is no spring chicken.

          From what I saw on line, the E2500's wired ports look like they may not support 10MB.

          But.... if you've been able to ping the Canon, that's not the case, and would mean that the two are connected.

          Then again, blue eithernet cords spell trouble. Yellow ones work much better.
          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

            Comment

            • bretstar
              #4
              Re: Hooked up new router... now Canon IR5000 no longer prints?

              @ blackcat4866:
              Thanks for the fast reply! I didn't change any IP address ranges, I simply just hooked up the new router, put the setup CD in, and went through the simple process.

              I've gone into CMD and done ipconfig /all and see a few different things...

              Windows IP Configuration
              Ethernet adapter Local Area Connection
              Tunnel adaptar isatap.ph.cox.net
              etc.

              Under "Ethernet adapter Local Area Connection" I see my IPv4 address as 192.168.1.102. My subnet mask is 255.255.255.0. And gateway is 192.168.1.1.

              My other question for you is what is the MFP? What does that stand for? I need to make sure the changes I'm making is going to work for all computers here in the office, not just mine.

              Thanks!

              @KenB:
              You may be on to something there... I've never been able to ping the Canon with the new router installed... I actually don't know how to ping the router, but ever since the new router was hooked up today, the printer has been completely unresponsive to print requests from all computers. So you think it could be the E2500 router that is causing all this?

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22927
                  #5
                  Re: Hooked up new router... now Canon IR5000 no longer prints?

                  Multi-Functional Printer: the Canon iR5000 =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22927
                      #6
                      Re: Hooked up new router... now Canon IR5000 no longer prints?

                      Originally posted by KenB
                      Just a thought (dangerous, I know), but I'm thinking that the iR5000 may either have only a 10MB card in it, or may be locked at 10MB. Keep in mind that the iR5000 is no spring chicken.

                      From what I saw on line, the E2500's wired ports look like they may not support 10MB.

                      But.... if you've been able to ping the Canon, that's not the case, and would mean that the two are connected.

                      Then again, blue eithernet cords spell trouble. Yellow ones work much better.
                      I didn't think about that. Check the documentation to see if your router can communicate at 10 MBs.
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3945
                          #7
                          Re: Hooked up new router... now Canon IR5000 no longer prints?

                          You would ping the copier from your PC. Even tough the router does have it's own IP address, you don't normally need to tangle with it.

                          My Linksys home router, for instance, is 192.168.1.1. The DHCP function of it starts giving out 192.168.1.100, 192.168.1.101, an so on.

                          BTW... "MFP" can either stand for "Multi Function Product", or "Multi Function Printer", depending on who you ask.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • bretstar
                              #8
                              Re: Hooked up new router... now Canon IR5000 no longer prints?

                              You two have both been so helpful! I think you both are figuring it out here...

                              So I went to my printer properties for the iR5000 and went onto "Ports" and found the address is 192.168.0.108. So I went into CMD and pinged that and it did not go through. Got the request timed out message. 4 packets sent, 0 received. I made a screenshot showing everything here: http://i.imgur.com/gRbSp.jpg



                              So I'm going to guess it's that the router is not capable? That it can't communicate at 10 MBs? I'll check my router manual and see if I can find something about that as well, but since it can't ping, I'm assuming it must be the router? Is that an accurate assumption?

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22927
                                  #9
                                  Re: Hooked up new router... now Canon IR5000 no longer prints?

                                  For starters the MFP is not within range.

                                  The correct range would be 192.168.1.108

                                  You'll need to change the port in the driver and to change the IP address and Gateway in the MFP. Then you'll find out if it can communicate. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • bretstar
                                      #10
                                      Re: Hooked up new router... now Canon IR5000 no longer prints?

                                      I'm not sure what you mean by that? I'm not much of a printer guy and not really the best technology guy either. I can usually "Google" my way around a problem and find a solution, but can't find anything on this topic.

                                        Comment

                                        • blackcat4866
                                          Master Of The Obvious

                                          Site Contributor
                                          10,000+ Posts
                                          • Jul 2007
                                          • 22927
                                          #11
                                          Re: Hooked up new router... now Canon IR5000 no longer prints?

                                          Originally posted by blackcat4866
                                          For starters the MFP is not within range.

                                          The correct range would be 192.168.1.108

                                          You'll need to change the port in the driver and to change the IP address and Gateway in the MFP. Then you'll find out if it can communicate. =^..^=
                                          Sorry, I submitted my response before it was a complete thought.
                                          If you'd like a serious answer to your request:
                                          1) demonstrate that you've read the manual
                                          2) demonstrate that you made some attempt to fix it.
                                          3) if you're going to ask about jams include the jam code.
                                          4) if you're going to ask about an error code include the error code.
                                          5) You are the person onsite. Only you can make observations.

                                          blackcat: Master Of The Obvious =^..^=

                                            Comment

                                            • jarwil
                                              Technician

                                              50+ Posts
                                              • Jun 2009
                                              • 61
                                              #12
                                              Re: Hooked up new router... now Canon IR5000 no longer prints?

                                              your computer is 192.168.1.102 and your printer is 192.168.0.108.

                                              If you change the printer to 192.168.1.108 then it will be in the same range and most likely be able to ping and print. Or any available address on 192.168.1.???.

                                              Need to also change printer port to refelct change in printer driver

                                              Hope this helps

                                                Comment

                                                • bretstar
                                                  #13
                                                  Re: Hooked up new router... now Canon IR5000 no longer prints?

                                                  Can you guide me in the right direction to where I would go to change that IP?

                                                  I'm able to change my "Printer Name or IP Address" but not the "Port Name". The Port Name box cannot be edited it seems like. http://i.imgur.com/t7Ebx.jpg

                                                    Comment

                                                    • bretstar
                                                      #14
                                                      Re: Hooked up new router... now Canon IR5000 no longer prints?

                                                      No worries, I see your full response now. Could you guide me in the right direction of where I would go to edit the IP address to the correct one that you provided me with?

                                                      I was able to edit just one of the boxes, not both of them. http://i.imgur.com/t7Ebx.jpg

                                                        Comment

                                                        • KenB
                                                          Geek Extraordinaire

                                                          2,500+ Posts
                                                          • Dec 2007
                                                          • 3945
                                                          #15
                                                          Re: Hooked up new router... now Canon IR5000 no longer prints?

                                                          Not to make the waters even muddier (but, hey, somebody's gotta do it, amirite?), but you have installed the iR5000 L1 PCL driver, which is for the optional Fiery print controller.

                                                          From what you've posted so far, it looks like your machine is using the embedded print controller, which is different. Although you would get output from that driver, there are no guarantees.

                                                          You can get the correct drivers from the Canon USA site. (We can help you with that if need be.)

                                                          First things first, though. Let's get this talking on the network first.
                                                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                                            Comment

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