iR-ADV 5030i's Jamming - Canon say its due to humidity?

[Simons]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

Discovery paper which has been recommended by Canon. I'll see if we can get some from data copy as suggested! -

SORRY I DIDNT SEE THIS.

Discovery is some of the WORST paper I have come across!! That paper will curl up like a pringles potato chip with any kind of humidity and is THIN. I think its made in portragal ? I cant beleive Canon would recommend this paper. Ball it up in your hand compared to another paper. It is so soft you could almost use it in the bathroom! It is not moisture resistant paper like our Staples brand paper is. Staples paper made in the USA is what I recommend esp for high humidity offices!! Red package and blue package.

[teckat]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

Are you sure 0 to 22% is correct for acceptable humidity level? This seems way below normal humidity levels and 0% would surely be bad as it would increase the likelihood of static electricity which will also increase jams?

Can anyone point me in the direction of a service manual for this model for reference? Unfortunately the various manuals that come with the machine, only say make sure the humidity levels are adequate, but don't actual specify what adequate is?

Environment of the site must be within the range indicated below
Operation/image assured range: temperature: 15.0 to 30.0 deg C, humidity: 5 to 80%



0 to 22% is Target Level for Outside Printer Moisture Level
to display>
COPIER > DISPLAY > ANALOG>ABS-HUM


To Display Inside of Printer Humidity
COPIER > DISPLAY > ANALOG>HUM2
Appropriate target value 30 to 70

[teckat]

If you are in an environment that is not air conditioned, follow these guidelines:

High humidity causes damp edges and wavy paper. Low humidity dries paper edges and makes it contract and become tight.

[teckat]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

Are you sure 0 to 22% is correct for acceptable humidity level? This seems way below normal humidity levels and 0% would surely be bad as it would increase the likelihood of static electricity which will also increase jams?

Can anyone point me in the direction of a service manual for this model for reference? Unfortunately the various manuals that come with the machine, only say make sure the humidity levels are adequate, but don't actual specify what adequate is?

free online manual


Canon imageRUNNER ADVANCE C5051/C5045/C5035/C5030 e-Manual

[markey164]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

Environment of the site must be within the range indicated below
Operation/image assured range: temperature: 15.0 to 30.0 deg C, humidity: 5 to 80%



0 to 22% is Target Level for Outside Printer Moisture Level
to display>
COPIER > DISPLAY > ANALOG>ABS-HUM


To Display Inside of Printer Humidity
COPIER > DISPLAY > ANALOG>HUM2
Appropriate target value 30 to 70

Humidity seems to have dropped 10% (from 55% to 45%) in my observed area from yesterday to today.

I've checked the ABS-HUM value, and it reads 9.4g. Note this field is measured in g (grams?) rather than % as indicated above, at least that's what the printer is telling me. I think this is where the confusion has arisen as to the values quoted, as i had originally assumed these to be humidity levels.

HUM2 is showing 42% on both printers, and HUM is showing 46%

I've had a digital humidity monitor in the same room, and interestingly noted it states the humidity as 20% higher than what the printer humidity levels read. Eg it is showing 65% whereas the printers HUM value is only showing 45%. I assume this is simply because the humidity level in the printer is less due to the heat and a lesser amount finding it's way into the printer?

[markey164]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

.EDIT - awesome, the forum seems to have compressed my post into one paragraph, sorry if it is hard to read kids.

I'll bet your using Firefox? I had this problem too, and it's really annoying.

I then posted in IE 10, and it worked fine

[markey164]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

If you are in an environment that is not air conditioned, follow these guidelines:

High humidity causes damp edges and wavy paper. Low humidity dries paper edges and makes it contract and become tight.

Paper held in storage is kept in a cool room, and is sealed and shrink wrapped and not removed until needed. In my test area we are only putting smallish amounts into the printer rather than filling the trays, but i'm suspecting the moisture is getting into our 75g paper within perhaps a day or two. My test area is not air conditioned, but the humidity levels are within the guidelines above. However, I suspect the problem is being compounded by the fact we are using 75g (Discovery) paper. I am testing now with 80g Image Impact paper in these printers to see if the number of jams reduces.

[markey164]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

free online manual


Canon imageRUNNER ADVANCE C5051/C5045/C5035/C5030 e-Manual

I have those, and none make a reference to the humidity levels you've quoted, as far as i can see.

I can't see that the above link includes the service manual, which is where i assume you're pulling those figures from?

[teckat]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

those #'s are general guidlines for paper
to much AC is not helpful /





see page 25
Temperature and Humidity Conditions
for
iR ADVANCE C5030_CED_V4.pdf

[CanonSco]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

Paper held in storage is kept in a cool room, and is sealed and shrink wrapped and not removed until needed. In my test area we are only putting smallish amounts into the printer rather than filling the trays, but i'm suspecting the moisture is getting into our 75g paper within perhaps a day or two. My test area is not air conditioned, but the humidity levels are within the guidelines above. However, I suspect the problem is being compounded by the fact we are using 75g (Discovery) paper. I am testing now with 80g Image Impact paper in these printers to see if the number of jams reduces.

Although this might not be your issue, it wont help. I have had nothing but bad experience with this paper across many different machines.
With so many of the same model, you want to get it right. So - Software up to highest level. 3-Way Sensors replaced for new type. Gripper assy and gripper rail new type. ADF sep pad new type. Paper - Quality 80gram ( perhaps run some 100gm through your worst offending machine/s as a test to prove its the machine or not. )


( And I use Chrome, will give IE and Firefox a try later to see if it still does it )

[teckat]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

FIREFOX --still an issue in copytechnet on postings and reply windows (:

[Simons]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

However, I suspect the problem is being compounded by the fact we are using 75g (Discovery) paper. I am testing now with 80g Image Impact paper in these printers to see if the number of jams reduces.

I suspect you will all be amazed at the performace of introducing another maker of paper to this machine. This Advance series really likes 24 pound paper too for quality. But in any case, just get a ream or two of something else in the machine and RUN IT. Let us know the result : )

Tell us how they feel. Ball up a discovery piece of paper in your hand and then the other type. Hopefully the other type feels crisper. The discovery will be too soft and thin.

[DAG COPIERS & COMPUTERS]

Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?

Did I hear you mention that the machines are DEFAULTED on duplex mode? The in this case I may agree with Paul75's analysis on point number 4, that is," Check your orange delivery roller; the bushes get worn out or dirty--- replace or REMOVE, lubricate and turn round... etc. I haven't yet worked on this particular model, but on the low end models e.g iR2018s when defaulted in duplex modes, exactly the same symptoms you mentioned are experienced in the machine when the Fuser film in the fixing unit is too DRY. Re-lub does the trick perfectly well. Earlier in the non-duplex mode the machines would be spitting the papers normally.