Canon IRC 3200 fuser error E004-002

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  • tinnyjay
    Senior Tech

    500+ Posts
    • Oct 2009
    • 663

    #1

    Canon IRC 3200 fuser error E004-002

    Hello!
    After new fuser(all new) ,still getting E004-002.
    Any idea could help me?
    Thanks
    "Who loves the roses,must also bear thumbs"
  • montana
    Trusted Tech
    • Aug 2008
    • 392

    #2
    Re: Canon IRC 3200 fuser error E004-002

    Originally posted by tinnyjay
    Hello!
    After new fuser(all new) ,still getting E004-002.
    Any idea could help me?
    Thanks
    hi...go into service mode and clear it.....

    Comment

    • Fer
      Trusted Tech

      250+ Posts
      • Nov 2009
      • 267

      #3
      Re: Canon IRC 3200 fuser error E004-002

      I believe it's the doorswitch of the fuser drawer, not detecting the drawer opening in a proper manner. Remove the delivery unit and cover, above the fuser drawer and locate the doorswitch. Clean with a cloth/brush/air-can. Should work propperly now.

      But before u do so, check pins in the fuser connector.

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: Canon IRC 3200 fuser error E004-002

        Originally posted by tinnyjay
        Hello!
        After new fuser(all new) ,still getting E004-002.
        Any idea could help me?
        Thanks



        It is possible that a dirty sensor, possibly from toner contamination, may cause the same problem. If so, this problem may also be rectified by cleaning the sensor.

        Sensor is located behind switches---see below






        imageRUNNER C3200
        E004-0002 / E004-0003 Error Codes, When fixing drawer is pulled out after a paper jam


        Problem :
        If fixing/feeding unit closed sensor PS5 is dirty or has malfunctioned, or if MSW5 and MSW6 (fixing/feeding unit open/closed switches) are not actuating properly, it is possible an E004 will occur when the fixing drawer is pulled out.

        A typical scenario is when the machine has a paper jam, the customer opens the fixing unit drawer to remove the jam and an E004 occurs. This is due to the fixing unit connector breaking connection to the fixing unit components before the fixing unit open/closed switches de-actuate.

        Solution :
        If you encounter the E004 problem when the fixing drawer is opened, follow the procedures outlined here to clean sensor PS5, (between the two switches), and to check and adjust the fixing feeding unit open/closed switches 5 & 6:
        1. Open the fixing feeding unit drawer.

        2. Open the upper left vertical pass door and remove the side cover and vertical pass door.

        3. Remove the upper left vent cover.

        4. Remove the four screws and the connectors for the vertical pass assembly and lift the unit out of the machine.

        5. Note how the fixing unit connector 'A' (at the top rear of the fixing assy) makes electrical contact with connector 'B', and how it also is used to actuate the fixing unit open/closed switches msw5 & msw6 'C'.





        6. Clean the sensor PS5, also check the switches for continuity using your volt/ohm meter, replace one or both if necessary and adjust the leaf spring actuators so that switches msw5 and msw6 deactuate BEFORE the fixing feeding connector breaks contact when the drawer is pulled out. The switches should actuate and deactuate pretty close to the same time.

        NOTE: Be sure the power is removed from the machine prior to this procedure and make sure to clean any toner and paper dust from the connectors, switches, and sensors of the fixing feeding drawer assembly prior to reassembling.


        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • tinnyjay
          Senior Tech

          500+ Posts
          • Oct 2009
          • 663

          #5
          Re: Canon IRC 3200 fuser error E004-002

          Originally posted by montana
          hi...go into service mode and clear it.....
          Thats wise
          "Who loves the roses,must also bear thumbs"

          Comment

          • tinnyjay
            Senior Tech

            500+ Posts
            • Oct 2009
            • 663

            #6
            Re: Canon IRC 3200 fuser error E004-002

            Originally posted by teckat



            It is possible that a dirty sensor, possibly from toner contamination, may cause the same problem. If so, this problem may also be rectified by cleaning the sensor.

            Sensor is located behind switches---see below






            imageRUNNER C3200
            E004-0002 / E004-0003 Error Codes, When fixing drawer is pulled out after a paper jam


            Problem :
            If fixing/feeding unit closed sensor PS5 is dirty or has malfunctioned, or if MSW5 and MSW6 (fixing/feeding unit open/closed switches) are not actuating properly, it is possible an E004 will occur when the fixing drawer is pulled out.

            A typical scenario is when the machine has a paper jam, the customer opens the fixing unit drawer to remove the jam and an E004 occurs. This is due to the fixing unit connector breaking connection to the fixing unit components before the fixing unit open/closed switches de-actuate.

            Solution :
            If you encounter the E004 problem when the fixing drawer is opened, follow the procedures outlined here to clean sensor PS5, (between the two switches), and to check and adjust the fixing feeding unit open/closed switches 5 & 6:
            1. Open the fixing feeding unit drawer.

            2. Open the upper left vertical pass door and remove the side cover and vertical pass door.

            3. Remove the upper left vent cover.

            4. Remove the four screws and the connectors for the vertical pass assembly and lift the unit out of the machine.

            5. Note how the fixing unit connector 'A' (at the top rear of the fixing assy) makes electrical contact with connector 'B', and how it also is used to actuate the fixing unit open/closed switches msw5 & msw6 'C'.





            6. Clean the sensor PS5, also check the switches for continuity using your volt/ohm meter, replace one or both if necessary and adjust the leaf spring actuators so that switches msw5 and msw6 deactuate BEFORE the fixing feeding connector breaks contact when the drawer is pulled out. The switches should actuate and deactuate pretty close to the same time.

            NOTE: Be sure the power is removed from the machine prior to this procedure and make sure to clean any toner and paper dust from the connectors, switches, and sensors of the fixing feeding drawer assembly prior to reassembling.



            Thank you Teckat
            I have done this before and i think i'll do again.
            Thanks
            "Who loves the roses,must also bear thumbs"

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              Re: Canon IRC 3200 fuser error E004-002

              Originally posted by montana
              hi...go into service mode and clear it.....




              u can not clear e004 in this printer/ this code needs investigation /
              usually a dirty sensor 95% of the time

              COPIER>FUNCTION>CLEAR>ERR
              only these below>>>>>>>>

              Clears only these error codes.
              (Cleared error codes: E000, E001, E002, E003, E719)
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • Rachid.Akli
                Senior Tech

                500+ Posts
                • Oct 2011
                • 595

                #8
                Re: Canon IRC 3200 fuser error E004-002

                Originally posted by teckat
                u can not clear e004 in this printer/ this code needs investigation /
                usually a dirty sensor 95% of the time

                COPIER>FUNCTION>CLEAR>ERR
                only these below>>>>>>>>

                Clears only these error codes.
                (Cleared error codes: E000, E001, E002, E003, E719)
                This error cannot be cleared in service mode unless its extention is 0401. Here you've given an extention which doesn't exist in the documentation.

                Rachid.
                "Find a job you love and you’ll never have to work a day in your life." Nagy's father

                Comment

                • tinnyjay
                  Senior Tech

                  500+ Posts
                  • Oct 2009
                  • 663

                  #9
                  Re: Canon IRC 3200 fuser error E004-002

                  Originally posted by teckat
                  u can not clear e004 in this printer/ this code needs investigation /
                  usually a dirty sensor 95% of the time

                  COPIER>FUNCTION>CLEAR>ERR
                  only these below>>>>>>>>

                  Clears only these error codes.
                  (Cleared error codes: E000, E001, E002, E003, E719)
                  Teckat,you was right.
                  Bad sensor.I changed it and now its working.
                  Thanks
                  "Who loves the roses,must also bear thumbs"

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16083

                    #10
                    Re: Canon IRC 3200 fuser error E004-002

                    Originally posted by tinnyjay
                    Teckat,you was right.
                    Bad sensor.I changed it and now its working.
                    Thanks
                    COLOR HAND.jpgwelcome
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #11
                      Re: Canon IRC 3200 fuser error E004-002

                      here is a pdf to download___
                      E004-0002 _ E004-0003 Error Codes.pdf
                      here is a requested re-post forissue/ pics now show better view
                      E004-0002 / E004-0003

                      When fixing drawer is pulled out after a paper jam---

                      If fixing/feeding unit closed sensor PS5 is dirty or has malfunctioned, or if MSW5 and MSW6 (fixing/feeding unit open/closed switches) are not actuating properly, it is possible an E004 will occur when the fixing drawer is pulled out.

                      A typical scenario is when the machine has a paper jam, the customer opens the fixing unit drawer to remove the jam and an E004 occurs. This is due to the fixing unit connector breaking connection to the fixing unit components before the fixing unit open/closed switches de-actuate.
                      If you encounter the E004 problem when the fixing drawer is opened, follow the procedures outlined here to clean sensor PS5, (between the two switches), and to check and adjust the fixing feeding unit open/closed switches 5 & 6:
                      1. Open the fixing feeding unit drawer.

                      2. Open the upper left vertical pass door and remove the side cover and vertical pass door.

                      3. Remove the upper left vent cover.

                      4. Remove the four screws and the connectors for the vertical pass assembly and lift the unit out of the machine.

                      5. Note how the fixing unit connector 'A' (at the top rear of the fixing assy) makes electrical contact with connector 'B', and how it also is used to actuate the fixing unit open/closed switches msw5 & msw6 'C'.

                      6. Clean the sensor PS5, also check the switches for continuity using your volt/ohm meter, replace one or both if necessary and adjust the leaf spring actuators so that switches msw5 and msw6 deactuate BEFORE the fixing feeding connector breaks contact when the drawer is pulled out. The switches should actuate and deactuate pretty close to the same time.

                      NOTE: Be sure the power is removed from the machine prior to this procedure and make sure to clean any toner and paper dust from the connectors, switches, and sensors of the fixing feeding drawer assembly prior to reassembling.
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

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