Service Mode

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  • richard_hosea25
    Technician
    • Aug 2011
    • 48

    #1

    [Misc] Service Mode

    Hello everyone, can anybody tell me how to enter to service mode in CANON DR-6050C Scanner? Our scanner stop suddenly and gets hang in the middle of scanning a document. I need to turn off the device just to stop the problem.


    Thanks.
  • Rachid.Akli
    Senior Tech

    500+ Posts
    • Oct 2011
    • 595

    #2
    Re: Service Mode

    Originally posted by richard_hosea25
    Hello everyone, can anybody tell me how to enter to service mode in CANON DR-6050C Scanner? Our scanner stop suddenly and gets hang in the middle of scanning a document. I need to turn off the device just to stop the problem.


    Thanks.
    You cannot enter service mode directely in the machine. There is a software tool that you execute in the computer with the scanner being connected.
    What is displayed when the scanner gets blocked?

    Rachid.
    "Find a job you love and you’ll never have to work a day in your life." Nagy's father

    Comment

    • richard_hosea25
      Technician
      • Aug 2011
      • 48

      #3
      Re: Service Mode

      Thanks for replying. It is only showing scanning on the screen after the software was close. I mean scanning stop and gets hang when the software on the computer close suddenly. Could this be a software problem?.. Again thanks.

      Comment

      • mjarbar

        #4
        Re: Service Mode

        I don't know much about these scanners but can you tell us what the settings of the scan job was, I have had it in the past with other scanners that high res, colour, multi page jobs create huge files that the network has trouble sending and the computers processing, which also describe the what you are seeing.

        Comment

        • Rachid.Akli
          Senior Tech

          500+ Posts
          • Oct 2011
          • 595

          #5
          Re: Service Mode

          Originally posted by richard_hosea25
          Thanks for replying. It is only showing scanning on the screen after the software was close. I mean scanning stop and gets hang when the software on the computer close suddenly. Could this be a software problem?.. Again thanks.
          "Find a job you love and you’ll never have to work a day in your life." Nagy's father

          Comment

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