How do you rank Canon, Xerox, Ricoh and Konica?

[KenB]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

I think all manufacturers have both great and not-so-great products in their lineups. We all have our personal favorites on both sides the equation, and rightfully so.

The key is to find the right fit for the customer, and not just plop into place what the sales rep wants to sell just to make his numbers or be a hero. This, of course, needs to be followed up by giving the customer great service at a fair price.

Over the years, I've seen killer machines placed in the wrong environment combined with sub-par service and the customer ended up hating it. At the same time, I have also seen machines that were generally considered to be clinkers, placed into the right environment, and backed up with good service, and the customers thought it was the best box they ever had.

[DAG COPIERS & COMPUTERS]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

Yeah but Panasonic ranked no 6 in the Interbrand's 50 Best Global Green Brands 2012 but i would never buy one lol. All manufactures have thier good and bad models just some have more bad than good

Ok, this may not be a very good analogy but 'hear' this: There's a local bank here( in my country) that has been winning 'the Banker of the year' award for the last 5 consecutive years. It has has quiet a number of branches spread out across the country, and therefore cuts a sizable share of the market! BUT there's also another 'rival' bank to this one THAT has been winning the '' MOST CUSTOMER-TRUSTED'' Bank award also for the last 5 consecutive years, the award being given by the same institution!!! An opinion poll conducted indicates that the customers/people prefer to deal with the latter bank since it is 'CHURCH FOUNDED'... (It is a Catholic church founded bank) and therefore FAITH-BASED, the customers believe their deposits is very safe & the bank can never collapse! So? The CRITERIA used to select the award must always be taken into account!

[MFPTech]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

IMO based on my 20 + years of experience and training:

Canon - the best in 20 - 50 page per minute segments for everything: color, monochrome, software solutions, user interface and maintenance!
Xerox - many advanced features out of the box but bad service
Ricoh - I wouldn't rank it here
Konica - the best for 60 + pages per minute whether monochrome or color, although high maintenance and non-intuitive user interface!
I would rank Kyocera as the best in up to 20 page per minute segment (low end, desktop MFPs) for everything.

Hope it helps!

[songela]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

No need mrfixit, been there already and I'm sticking with my wife.............................

I believe you are right, now consider this:
Two elderly persons, man and wife in their late sixties were enjoying the sun in the garden. They had been happily married since in their teens.
Suddenly, the wife rose up, went to the husband and slapped him very hard on the face. The old man queried, ‘Why do you beat me, what is my mistake?’
‘For giving me 50 years of poor sex’ replied the wife. The old man went silent and thought for a while. Then he rose up, went to the wife and slapped her even harder on the face. The old woman lamented, ‘Where is my mistake, why do you beat me?’
‘For knowing it was poor’ replied the husband.

Mode of story: If your wife meets your expectations, nobody needs to tell you there is someone out there, better than yours.

To me, Canon meets my expectations by far, a good wife.

What expectations?: No brand can excel at all times along the timeline, but a sensible manufacturer will accept challenges and healthy competition from the market and improve his brands accordingly.

[tieuquyen]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

Hi all,
In Vietnam, the rank off copier is diference, as follow
1. Xerox (expensive)
2. Canon (cheaper than xerox)
3. Ricoh (normal price, but not popular)
4. Other

[xeroxsharp]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

If you want to make profit with mashine,use XEROX with FSMA agreement. Quality is garantired.

For office printing, use the cheapest one. CANON,RICOH,MINOLTA, ....??????????

[teckat]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

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[Tricky]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

Canons service mode on their better machines beats everything else i have used.

I hate Ricoh.

I have no experience of the others.

[jose antonio]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

Canons service mode on their better machines beats everything else i have used.

I hate Ricoh.

I have no experience of the others.

Canons are more user friendly when it comes to first time users and also cheaper to maintain and service.
As for Kyocera... to expensive to maintain and operate from a technical point of view. Drums cant individual i be replaced. You must buy maintenance kits for almost all maintenance parts.

[collme]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

If you want to make profit with mashine,use XEROX with FSMA agreement. Quality is garantired.

For office printing, use the cheapest one. CANON,RICOH,MINOLTA, ....??????????

Your joking right, Xerox are losing customers all over my area as they can't even get close to hitting response times and only hit machines when called for faults with no pm schedule. Market share will show the most desired manufacture so if anyone can find out figures for percentage of the market each one has got, it might help to show which customers prefer at the current time.

[bondz005]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

Hey, Excuse me, why not include HP?

[xtrain]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

When I started at Xerox in 1971, there was no Cannon,etc. The Jap machines came in after Xerox patents expired. Xerox management screwed the pooch when they gave Bill Gates/Paul Allen and Steve Jobs a day at Palo Alto to look at the Alto computer with it's windows, ethernet, and mouse we invented. Since the 80's, Xerox has been going downhill as the copierheads let every jap company steal their ideas. I am glad I retired after 20 years.

[teckat]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

When I started at Xerox in 1971, there was no Cannon,etc. The Jap machines came in after Xerox patents expired. Xerox management screwed the pooch when they gave Bill Gates/Paul Allen and Steve Jobs a day at Palo Alto to look at the Alto computer with it's windows, ethernet, and mouse we invented. Since the 80's, Xerox has been going downhill as the copierheads let every jap company steal their ideas. I am glad I retired after 20 years.

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[northernlife]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

Stood behind canon's for 10 years. That being said No one can touch the colorqube's from Xerox. We cannot even come close to the cost per copy of the qube's. Did a 2 year tenure at xerox and all of the other machines are crap WC/DC. They mostly like to reboot themselves on a regular occurance for the most part. I changed a helluva lot of PS/boards with Xerox and I've changed 2 main controllers in 10 years with canon (only due to a direct lightning strike that came through the network) So Canon has more reliable boards imho. When the electrical components are stable the only issues you're going to have is drum and tire calls.

[teckat]

Re: How do you rank Canon, Xerox, Ricoh and Konica?

Stood behind canon's for 10 years. That being said No one can touch the colorqube's from Xerox. We cannot even come close to the cost per copy of the qube's. Did a 2 year tenure at xerox and all of the other machines are crap WC/DC. They mostly like to reboot themselves on a regular occurance for the most part. I changed a helluva lot of PS/boards with Xerox and I've changed 2 main controllers in 10 years with canon (only due to a direct lightning strike that came through the network) So Canon has more reliable boards imho. When the electrical components are stable the only issues you're going to have is drum and tire calls.

Many companies that test market a XEROX Color vs imagePress6000/7000 series > majority do not like the XEROX Black shadow on fonts when using full color on them-

85% will choose the Canon Product> a slight sacrifice of CQ but Service responce is always #1
imagePress6000/7000 series contracted customers receive 24 hour service w/a three hour responce window-

XEROX could not come close to that service time