Canon Ir-5000 E-0001/6000 warming up

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  • jose antonio
    Trusted Tech

    100+ Posts
    • Dec 2012
    • 119

    #1

    [Error Code] Canon Ir-5000 E-0001/6000 warming up

    Hi, I have two machines at the same customer giving these strange problems.
    One is a Ir-5000 with intermittent E-0001 errors: so far i replaced the thermistors, checked the connectors on fixing unit and DC controller .
    After reset errors , the machine runs for a couple of days than same problem again, even swapped the complete fixing unit, but problem comes back again.
    The other machine an Ir-6000, also intermittent: warming up for ever but heaters don,t come on. After ram clearing, machine works again for some days, than problems come back. These problems make me suspect input power related, but every time I,m there power input is normal.
    Any ideas would be appreciated.

  • Brian8506
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2009
    • 1654

    #2
    Re: Canon Ir-5000 E-0001/6000 warming up

    On the 6000 check male and female connectors on fuser and machine frame for any paper. I've had to replace these connectors for those codes but it's not a fun job.

    Comment

    • Chameleon
      Trusted Tech

      100+ Posts
      • Nov 2011
      • 200

      #3
      Re: Canon Ir-5000 E-0001/6000 warming up

      I have seen that problem on a few ir5000's and like Brian said check the connector on the back of the drawer and the one on the rear frame get chuncks of paper or broken. The screws for the left side drawer rail come loose and can mess with the alignment of that connector.

      A FEW OTHER THINGS TO CHECK. You didn't mention replacing the lamps, but I had one recurring E001 that was fixed from replacing the lamps. Also, there is a connector PCB below the LFR heat shield that gets extremely dried out and brittle and needs replaced.
      The chance that higher life forms might have emerged in this way is comparable to the chance that a tornado sweeping through a junkyard might assemble a Boeing 747 from the materials therein. -Fred Hoyle

      Comment

      • jose antonio
        Trusted Tech

        100+ Posts
        • Dec 2012
        • 119

        #4
        Re: Canon Ir-5000 E-0001/6000 warming up

        Originally posted by Brian8506
        On the 6000 check male and female connectors on fuser and machine frame for any paper. I've had to replace these connectors for those codes but it's not a fun job.
        Checked those also on the fixing and machine frame but not on back of machine.

        Comment

        • jose antonio
          Trusted Tech

          100+ Posts
          • Dec 2012
          • 119

          #5
          Re: Canon Ir-5000 E-0001/6000 warming up

          Originally posted by Chameleon
          I have seen that problem on a few ir5000's and like Brian said check the connector on the back of the drawer and the one on the rear frame get chuncks of paper or broken. The screws for the left side drawer rail come loose and can mess with the alignment of that connector.

          A FEW OTHER THINGS TO CHECK. You didn't mention replacing the lamps, but I had one recurring E001 that was fixed from replacing the lamps. Also, there is a connector PCB below the LFR heat shield that gets extremely dried out and brittle and needs replaced.
          No I did not replace the lamps.
          I will go back today and check those lamps and connector PCB.

          Thanks for the info!

          Comment

          • Northwestservice
            Trusted Tech

            Site Contributor
            100+ Posts
            • Jan 2011
            • 140

            #6
            Re: Canon Ir-5000 E-0001/6000 warming up

            lets see, along time ago there was a mod that refered to this problem, and the fix was to use a couple of small washers to shim the fixing contacts on the rear of the machine in so there would be a more positive contact to the fuser ..we are only talking 1/2 - 1 mm thick washers

            Comment

            • jose antonio
              Trusted Tech

              100+ Posts
              • Dec 2012
              • 119

              #7
              Re: Canon Ir-5000 E-0001/6000 warming up

              Looks like I found the problem, the past days the machine began giving E 0004-0000 codes also.

              Than I decided to replace the AC driver PWB, located on the back to the right side on the machine.

              No more problems since than.

              Comment

              • jose antonio
                Trusted Tech

                100+ Posts
                • Dec 2012
                • 119

                #8
                Re: Canon Ir-5000 E-0001/6000 warming up

                Looks like I found the problem, the past days the machine began giving E 0004-0000 codes also.

                Than I decided to replace the AC driver PWB, located on the back to the right side on the machine.

                No more problems since than.

                Comment

                • Simons
                  Trusted Tech
                  • Jun 2008
                  • 492

                  #9
                  Re: Canon Ir-5000 E-0001/6000 warming up

                  Other than that when several occur it can because of poor wall socket power or not on a 20 amp line.

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16092

                    #10
                    Re: Canon Ir-5000 E-0001/6000 warming up

                    Originally posted by jose antonio
                    Looks like I found the problem, the past days the machine began giving E 0004-0000 codes also.

                    Than I decided to replace the AC driver PWB, located on the back to the right side on the machine.

                    No more problems since than.


                    I would have also replaced Relay= RL1/located under the right, lower corner of the MN-CON PCB.
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • jose antonio
                      Trusted Tech

                      100+ Posts
                      • Dec 2012
                      • 119

                      #11
                      Re: Canon Ir-5000 E-0001/6000 warming up

                      I will observe the machine for the next days first see how it does,customer needs some pending nbprinting jobs to finish first since the machine has been up and down for most of the time these last days.

                      Thanks.

                      Comment

                      • canonbundy
                        Senior Tech

                        500+ Posts
                        • Jun 2012
                        • 607

                        #12
                        Re: Canon Ir-5000 E-0001/6000 warming up

                        As well as checking for bits of paper etc in the connectors as previously suggested, clean the Contacts at the Rear of the Machine and also the Drawer including Duplex Unit with WD40 or RP7 and a clean lint free cloth. On all these Gagets where the Fuser Drawer is constantly pulled out (especially when they have age), the Contacts tarnish and sometimes do not have a good connection often creating different Error Codes but relating to a similar fault.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22850

                          #13
                          Re: Canon Ir-5000 E-0001/6000 warming up

                          I've had pretty good success with Electrokleen for cleaning those connectors, but sometimes there isn't an obvious fault. Fuser oil coats the contacts and provides resistance in the connection. Shimming the connector only helps if it's not coated with fuser oil. If you shim the connector too close one of the connectors will shatter. Yes I've done it myself.

                          You may need to replace the connectors to resolve this problem. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                          Comment

                          • jose antonio
                            Trusted Tech

                            100+ Posts
                            • Dec 2012
                            • 119

                            #14
                            Re: Canon Ir-5000 E-0001/6000 warming up

                            I did the cleaning and shimming on the contacts , but the problem stayed so I decided to start replacing
                            Components starting with the thermistors , than the DC Controller but problem came back just after a few prints.
                            The codes din't come back after replacing the AC Driver PCB though.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22850

                              #15
                              Re: Canon Ir-5000 E-0001/6000 warming up

                              Originally posted by jose antonio
                              ... The codes din't come back after replacing the AC Driver PCB though.
                              Ah! It sounds like your done fixing then. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                              Comment

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