ir2525 weird address book issue

[northernlife]

So we have a new 2525 that when faxes are sent from the address book they fail 5 seconds~ after it says "sending page 1 of". If you dial the same number manually it works just fine. As per ISG MNCON and entire fax board has been replaced with new. Line checks out fine (brought another fax there which tested successfully 100% of the time). System software upgraded to version 70.05.01 v2. Can't figure out what to do to make it work and neither can ISG. Clear all's have been performed as well as all the PJ unplugging and plugging. Wondering if some other kind soul has run into this issue and has a solution.

Thanks

[teckat]

Re: ir2525 weird address book issue

So we have a new 2525 that when faxes are sent from the address book they fail 5 seconds~ after it says "sending page 1 of". If you dial the same number manually it works just fine. As per ISG MNCON and entire fax board has been replaced with new. Line checks out fine (brought another fax there which tested successfully 100% of the time). System software upgraded to version 70.05.01 v2. Can't figure out what to do to make it work and neither can ISG. Clear all's have been performed as well as all the PJ unplugging and plugging. Wondering if some other kind soul has run into this issue and has a solution.

Thanks

don't know if this will help--------not sure it's on your model - u can check in RUI
go into FAX Settings>Select [Allow Fax Driver TX] - Set to 'ON' to allow faxing from fax driver-

is this a Super G3 Fax Board-AG1 ???

press ADDITIONAL FUNCTIONS
select COMMUNICATIONS SETTINGS
under FAX SETTINGS select TX SETTINGS
select CHECK DIAL TONE BEFORE SENDING
set this value to OFF
press OK

[northernlife]

Re: ir2525 weird address book issue

Hey teck,

The Allow fax driver tx is for the "print to fax driver" right? If so we haven't gotten there yet. The check dial tone was one of the first steps we did, to no adue.

we've replaced fax board, mncon, software to latest and just before latest. Line has been checked out. Other faxes work fine on that line. Only happens when you dial from the address book. Same number punched in manually just works fine. ISG has no idea either. We're pretty much at the point of requesting another machine from CCI. It's always the stupidest problems.

don't know if this will help--------not sure it's on your model - u can check in RUI
go into FAX Settings>Select [Allow Fax Driver TX] - Set to 'ON' to allow faxing from fax driver
is this a Super G3 Fax Board-AG1 ???

press ADDITIONAL FUNCTIONS
select COMMUNICATIONS SETTINGS
under FAX SETTINGS select TX SETTINGS
select CHECK DIAL TONE BEFORE SENDING
set this value to OFF
press OK

[teckat]

Re: ir2525 weird address book issue

Hey teck,

The Allow fax driver tx is for the "print to fax driver" right? If so we haven't gotten there yet. The check dial tone was one of the first steps we did, to no adue.

we've replaced fax board, mncon, software to latest and just before latest. Line has been checked out. Other faxes work fine on that line. Only happens when you dial from the address book. Same number punched in manually just works fine. ISG has no idea either. We're pretty much at the point of requesting another machine from CCI. It's always the stupidest problems.

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what country are u in ?
is the manual dial out procedure differant from
how the address book numbers are set up as per country code ?

[charm5496]

Re: ir2525 weird address book issue

what format are the addresses in?
were they imported through the RUI or entered manually? or through an imageware address book manager?
Just asking since this sounds like a Canon national account machine and they throw all kinds of things on machines that the end user never uses.

[teckat]

Re: ir2525 weird address book issue

what format are the addresses in?
were they imported through the RUI or entered manually? or through an imageware address book manager?
Just asking since this sounds like a Canon national account machine and they throw all kinds of things on machines that the end user never uses.

----------------------------------------------------------------------------------------------
let me know if i am getting this right====

1-customer walks up to printer>places a doc in feeder
opens fax>manually dials a number> TX-Fax proceeds thru

2-same customer walks up to printer>places a doc in feeder
opens address book> selects clients stored number> TX sends >nothing happens
no message ? no transmission error listed in log ?

[northernlife]

Re: ir2525 weird address book issue

----------------------------------------------------------------------------------------------
let me know if i am getting this right====

1-customer walks up to printer>places a doc in feeder
opens fax>manually dials a number> TX-Fax proceeds thru

2-same customer walks up to printer>places a doc in feeder
opens address book> selects clients stored number> TX sends >nothing happens
no message ? no transmission error listed in log ?

Right on number 1. Number 2 customer goes to machine, hits address book, selects entry. puts paper in feeder, sends it. It'll communicate. start to send page 1 and then approx 5-10 after it just goes *click* and hangs up. Tries three times and spits a generic "fax tx failed" report. sat there for three hours sending manual fax after fax without an issue whatsoever. No fail code or any form of notification as to why it failed.

[northernlife]

Re: ir2525 weird address book issue

what format are the addresses in?
were they imported through the RUI or entered manually? or through an imageware address book manager?
Just asking since this sounds like a Canon national account machine and they throw all kinds of things on machines that the end user never uses.

Tried them both through RUI and the physical UI. Makes no difference. Not a national account just an irrate customer who can sit around for 3 hours in a day chatting but can't dial the number herself lol

[teckat]

Re: ir2525 weird address book issue

Tried them both through RUI and the physical UI. Makes no difference. Not a national account just an irrate customer who can sit around for 3 hours in a day chatting but can't dial the number herself lol

is there a code listed on failed report ?


what happens if customer places doc on glass to fax from address book

[teckat]

Re: ir2525 weird address book issue

For resending a Fax that failed, it is possible to set the machine to resend the first page plus the error pages. This setting accessed by the Remote User Interface, (RUI), and is outlined below.

The path through the RUI is;

Additional functions > Settings > Send/Receive Settings > Fax Settings > TX Settings.

Under TX Settings, locate the option "TX Error Resend" and select the value of "Error and 1st Page"

This is illustrated below.







Fax ## error code list
There are two classifications of error codes for fax. Single pound (#) error codes are classified as "User" error codes and the meaning of the code is listed in the Operator Manual. Double pound (##) error codes are classified as "Serviceman" error codes and the meaning of the code is listed in the Fax Service Manual.

User error codes always display on the activity reports and Serviceman error codes by default do not display on the activity reports. To enable the Serviceman error codes go to: Fax Service Mode > SSSW > SW01 and change bit "0" to a 1.

For the most part, all of the ## error codes are universal to all faxes and fax boards installed on imageRUNNER copiers. See the attached searchable pdf file, [Fax error code list.pdf].

---

Fax error code list.pdf

[Canon.Tech]

Re: ir2525 weird address book issue

This sounds like the number is entered wrong in the address book.

Have you entered the initial dial code number as 0 or +44 (for United Kingdom) etc

[northernlife]

Re: ir2525 weird address book issue

This sounds like the number is entered wrong in the address book.

Have you entered the initial dial code number as 0 or +44 (for United Kingdom) etc

Nope. It's in there right. Same dialing prefix as the states (canada) we dial area code, LCE then number, eg 905-495-1111.

[northernlife]

Re: ir2525 weird address book issue

Canada, and nope. It's the same exact number.

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what country are u in ?
is the manual dial out procedure differant from
how the address book numbers are set up as per country code ?

[northernlife]

Re: ir2525 weird address book issue

I'll go try it out on the morning. they're closed hump day. ISG has us trying out a bunch of stuff as well. SSSW's and all that fun stuff.
Will let you know. Thanks teck
[QUOTE=teckat;345934]For resending a Fax that failed, it is possible to set the machine to resend the first page plus the error pages. This setting accessed by the Remote User Interface, (RUI), and is outlined below.

The path through the RUI is;

Additional functions > Settings > Send/Receive Settings > Fax Settings > TX Settings.

Under TX Settings, locate the option "TX Error Resend" and select the value of "Error and 1st Page"

[northernlife]

Re: ir2525 weird address book issue

This is fixed.

Address book edit has a option button. Under that ECM TX was set for on. That overwrites the communication settings. Error code I was getting after setting sw001 but 0 to 1 was ##765. Bit of a brain scratcher but we got it. Thanks for all the tips guys