Canon Imagepress problem

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  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083
    #16
    Re: Canon Imagepress problem
    imagePRESS Server T1
    Installing System Software on the imagePRESS Server T1


    Installing System Software Via PC
    To utilize the network installation procedure, the imagePRESS Server T1 must be connected to a computer either by a cross-over Ethernet cable or through a hub or switch with regular Ethernet cables. If connected via a hub or switch, the imagePRESS Server T1 and the computer should be the only two devices attached. All cables should be Category 5 or better and the hub or switch should be capable of 100 Base-TX or 1000 Base-T connectivity.
    The computer that is used for this method should have Windows 2000 or Windows XP, a CD-ROM drive, and support for 100 Base-TX or 1000 Base-T connectivity.

    Note: System software installed with Windows98/Me is not supported.

    The following outline provides the steps required to use this System Software installation method.

    1. Print out a Configuration page.
    2. Shut down the imagePRESS Server T1 (via the operation panel of the copier).
    3. Power off the copier.
    4. Disconnect the customer’s LAN from the LAN port. Disconnect anything connected to the USB ports.
    5. Connect the computer and the imagePRESS Server T1 together either with a cross-over Ethernet cable or through a dedicated hub or switch.



    6. Power on the computer.
    7. Insert the System Software CD into the computer’s CD-ROM drive.
    8. If the CD does not auto-start, navigate to the CD-ROM drive and click the icon for the Installer.exe file.
    9. If you are prompted to find the install.ini file, navigate to the top level of the CD-ROM drive, select the install.ini file, and click Open.
    10. Click Next at the Welcome screen. Read the Software License Agreement and click the “I Agree” checkbox if you wish to continue the installation process. Then click Next.
    11. At the Connection Type screen make sure that Ethernet is selected. Click Next to advance to the Confirmation screen.
    12. Move the imagePRESS Sever T1 service dip-switches to the service mode (download) position.



    13. Power on the imagePRESS Server T1 by turning on the copier.
    14. After waiting 10 seconds, click Next (on the computer screen).
    15. At the Installation screen, click Next to commence installation. Wait for the files to be copied and installed. This process may take a long time (up to 30 minutes or more, depending on the computer). If the process is cancelled for any reason, the procedure will have to be restarted again from the beginning and the computer may have to be rebooted.
    16. When the installation is complete a message will be displayed indicating that installation was successful. After this message is displayed, click Finish.
    17. Remove the System Software CD from the computer.
    18. Power off the copier.
    19. Move the imagePRESS Sever T1 service dip-switches to the normal position.
    20. Disconnect the cross-over Ethernet cable between the computer and the imagePRESS Server T1.
    21. Reconnect the customer’s LAN to the LAN port.
    22. Power on the copier.
    23. After a few minutes, the Language Setup Screen will appear (on the operation panel of the copier). Select the language you want to use.
    24. After a few minutes, the Select Market Region screen is displayed. Select the appropriate region.
    25. Enter the Administrator’s case- sensitive password: Fiery.1

    Installing System Software Via USB
    In order to utilize the USB Flash tool procedure to install System Software on the imagePRESS Server T1, the following items are needed:

    -USB 2.0 Flash Drive [not provided] with at least 1 Gigabyte capacity and a data transfer LED.
    Please note that not all USB 2.0 Flash Drives have been validated for use with the imagePRESS Server T1. If the one being used does not work, then another brand may have to be used. If the System Software grows in size to 2 CDs, then a 2 Gigabyte Flash Drive may be needed.

    -A PC equipped with an Intel x86-compatible processor, a CD-ROM drive, 256MB or greater of memory, and support for USB 2.0 (a PC with support for only USB 1.1 can be used, but the process will be extremely slow).

    -imagePRESS Server T1 System Software CD

    - USB Flash Tool CD (attached to this article, also available for download on e-Support)

    Before installing System Software using a USB 2.0 Flash Drive, the Flash Drive must be prepared for use with the System Software installation Procedure.

    Preparing the USB 2.0 Flash Drive

    1. Insert the USB Flash Tool CD into the computer’s CD-ROM drive.
    2. Reboot the computer so that the computer boots from the USB Flash Tool CD. Changes may have to be made to the computer’s BIOS settings in order to allow booting from the CD-ROM drive. See the documentation that accompanies the computer for details regarding how to configure the computer to boot from the CD-ROM drive.
    3. After the computer has finished booting from the USB Flash Tool CD, the Flash Drive Setup screen will appear. This may take some time. If the boot process does not complete within 30 minutes, then be sure to check boot priority in the computer’s BIOS settings to ensure that the CD-ROM is the first boot device. If this setting is correct and the computer still fails to boot from the USB Flash Tool CD, then the computer may not be compatible with the boot program on the USB Flash Tool CD.
    4. Follow the on-screen prompts. See the Installation and Service Guide (T1_I&SG.pdf) for more details.
    5. If desired, the USB 2.0 Flash Drive can be labeled with identifying information when the process is complete.

    Installing System Software From a Prepared USB 2.0 Flash Drive

    1. Print out a Configuration page.
    2. Shut down the imagePRESS Server T1 (via the operation panel of the copier).
    3. Power off the copier.
    4. Be sure to leave the imagePRESS Server T1 connected to the copier (via the cross-over Ethernet and communications cables).
    5. Attach the prepared USB 2.0 Flash Drive to a USB Type A connector on the imagePRESS Server T1.
    6. Move the imagePRESS Server T1 service dip-switche 1 to the service (download) position.



    7. Wait while the files are transferred. This may take anywhere between 6 and 20 minutes, depending on the size of the System Software. The LED on the USB 2.0 Flash Drive should show sporadic activity. The DIAG LEDs on the imagePRESS Server T1 will show random 2-digit hexadecimal numbers (including 00 and FF, for example).
    8. When the transfer of files is complete, the LED on the USB 2.0 Flash Drive should go off and stay off. The DIAG LEDs on the imagePRESS Server T1 should show FF and stay at FF.
    9. Wait 30 seconds to insure that the LED on the USB 2.0 Flash Drive stays off and that the DIAG LEDs remain at FF, then power off the copier.
    10. While the copier is off, wait 30 seconds after the DIAG LEDs have shut off and then remove the USB 2.0 Flash Drive from the imagePRESS Server T1.
    11. Power on the copier.
    12. When it becomes available, select the Printer Tab on the operation panel of the copier and then select the Printer Status/ Settings button.
    13. Immediately select a language when the Language Selection screen appears. If this screen disappears before a selection is made, the imagePRESS Server T1 and the copier may have to be power-cycled to get back to this screen.
    14. After a few minutes, the Select Market Region screen is displayed. Select the appropriate region.
    15. Enter the Administrator’s case- sensitive password: Fiery.1
    16. Enter the customer’s network settings (as provided by the customer or listed on the configuration page printed earlier).
    17. After all the appropriate setup options are configured, select Exit Setup and then select OK.
    18. Wait for the imagePRESS Server T1 to come to idle.
    Canon USA, Inc. Engineering Services & Solutions Division
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083
        #17
        Re: Canon Imagepress problem

        Model : All
        Network Troubleshooting TCP/IP Checklist
        the best steps to take in troubleshooting TCP/IP connectivity on a Windows network--

        Answer :
        In a Windows TCP/IP environment, network configuration problems inevitably arise. Often the problem can be traced to an improperly configured TCP/IP setting, but finding the culprit can be difficult. Below are some steps to help determine where the problem exists:
        1. What stopped working? The client, server, or the printer? Ask around to learn if the outage is affecting others or just a single desktop.
        2. If the server stopped working, you should notice other co-workers with similar problems. If this is the case, focus on fixing the server.
        3. If a single client PC has stopped responding to the network, ask the user whether new software was just loaded or any recent changes have been made to the system, including the installation of service packs, new Internet software, video games, and so on.
        4. Check the physical network. The physical topology of your network is most prone to failure. In fact, most network problems are often due to Physical Layer failures (cabling, etc).
        5. Is it plugged in? Check all network cable connections. Start at the NIC. Is there a green link light? Check the wiring closet to see if someone "borrowed" the patch cable. Check the hub to see if the system is getting a link across the cable.
        6. If you don't have a cable tester, get one. Cabling is very susceptible to electricians, cleaning people and so on.
        7. Start PINGing. Windows TCP/IP has the PING command built in. In a typical network you have this order (client->gateway->server) or (client->gateway->internet). First, attempt to PING yourself from the Windows command prompt. Your local "loopback" address for such testing is 127.0.0.1.
        Example:
        C:\WINDOWS>PING 127.0.0.1
        PINGing 127.0.0.1 with 32 bytes of data:
        Reply from 127.0.0.1: bytes=32 time<10ms TTL=32
        Reply from 127.0.0.1: bytes=32 time<10ms TTL=32
        Reply from 127.0.0.1: bytes=32 time<10ms TTL=32
        Reply from 127.0.0.1: bytes=32 time=1ms TTL=32
        PING statistics for 127.0.0.1:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
        Approximate round trip times in milliseconds:
        Minimum = 0ms, Maximum = 1ms, Average = 0ms
        If you do not receive a successful PING from yourself, in Windows, try re-installing the TCP/IP protocol from the Network Control Panel or the Network Interface card drivers.

        8. If PINGing your loopback worked fine, then try PINGing someone who is on the same subnet as your PC. Be sure the target IP address being PINGed is a valid IP address assigned to a system; otherwise, you'll receive errors. Use the Start | Run | IPCONFIG command to learn your NT/2000 machine's IP configuration (use WINIPCFG with Windows 9x).

        WINDOWS SYSTEMS

        * IP Config provides valuable information about what network you are on, as well as your gateway address.


        Windows 2000

        9. If you can PING someone on your local subnet, move on to the next step. If you can't, you're probably experiencing a Physical Layer failure. The usual suspects are bad cables or a NIC gone bad (they do that sometimes). With loopback, you were just testing the inner workings of the TCP/IP protocol stack; with PINGing on your local subnet you tested for failure on the failing machine. Try replacing the network card and using a new patch cable.
        10. The next problem area is the gateway. Find the IP address of your gateway. You can find this in the IPCONFIG screen with NT systems (WINIPCFG for Windows 98).
        11. If you don't have a gateway configured, then one will not show up in WINIPCFG, and this is a problem if you are connecting to another network. In Windows, locate Start | Settings | Control Panel | Network | TCP/IP | Gateway and add your gateway. This is your local interface on your router.

        * PING this address; this will prove a solid connection from your PC to the gateway. If you have
        made it this far, the PC is working, the cabling is working, and the router (gateway) interface is
        working. You can skip to the next section.
        * However, if you receive no response from the gateway, and you have one configured, it's time to
        call the Network Administrator. Your router is improperly configured. It must have a local
        interface (IP address) on your subnet to listen to the traffic on your network. If there is no
        interface, have the router administrator add one. If it has one but has stopped working, it could
        mean you're experiencing a router failure, and others will be affected as well. Conversely, the
        router administrator may have loaded an old config; check with the administrator to make sure
        this isn't the case.
        12. The final step is through the gateway. PING something that is on the other side of the gateway. In an intranet, PING a printer on a remote subnet. On the Internet, PING Canon USA (128.11.96.121). If you do so successfully, you should not have a problem. If you can't get to a particular system in your network or on the Internet, that resource may not be available or the router's routing table may be misconfigured.
        1-800-528-2830
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • nghialuuvn
            Technician

            50+ Posts
            • Jan 2008
            • 67
            #18
            Re: Canon Imagepress problem

            Hi,
            Your symptom is common on server T1.
            Please reinstall system software of server and then do configuration it such as network settings...
            For system software, you should contact to canon or authorized dealer due to you can not find it on internet or any where
            Hope you resolve your problem soon

            Nghia Luu

              Comment

              • ramcess01
                Technician
                • Jun 2013
                • 18
                #19
                Re: Canon Imagepress problem

                I bought the machine from someone in France not to a dealer and is in Tunisia right now and we do not have what services the low

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16083
                    #20
                    Re: Canon Imagepress problem

                    Originally posted by ramcess01
                    I bought the machine from someone in France not to a dealer and is in Tunisia right now and we do not have what services the low
                    --------------

                    sorry<don't have any more suggestions

                    did u confirm your Network address
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • ramcess01
                        Technician
                        • Jun 2013
                        • 18
                        #21
                        Re: Canon Imagepress problem

                        thank you very much for your time and assistance

                          Comment

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