IR3570 that has responds oddly when buttons are pushed on the ops panel

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  • CopierChick
    Technician

    Site Contributor
    50+ Posts
    • Aug 2012
    • 85
    #1

    IR3570 that has responds oddly when buttons are pushed on the ops panel

    I have a Canon IR3570 that has been working great and all of a sudden today the customer calls me to say the control panel is not working properly. Basically when you try to press one of the buttons on the display it actuates the button below it instead. So if i want to change the paper size I have to hit above that button to get it to respond. I even went into service mode and could not get it to actuate the "copier" button, everytime I hit it the "feeder" button below it would respond. Please help!!
    Thanks so much guys
    Tags: ios
    • CopierChick
      Technician

      Site Contributor
      50+ Posts
      • Aug 2012
      • 85
      #2
      Re: IR3570 that has responds oddly when buttons are pushed on the ops panel

      just to make sure Im clear, the lcd display part of the control panel is what I am referring too. It works but its as though the buttons are offset....like they are in the wrong place. If you want to use the preset zoom ratios then you have to hit the one above the one that u actually want and then it looks jsut like u hit it normally except you finger isnt on that button.

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        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22999
          #3
          Re: IR3570 that has responds oddly when buttons are pushed on the ops panel

          It's the tablet that you want. What happens is that the ribbon cable, which is attached with conductive adhesive starts to separate. Even if you are successful in re-calibrating the screen, it will shift again within a couple days. It's hardly worth it, but you can get a short term benefit by pressing the ribbon cable firmly against the glass (without breaking the glass, of course). Again, within a few days, it will be acting up again.

          The part number is: FK2-0329-000 Analog Touch Panel Unit

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Simons
              Trusted Tech
              • Jun 2008
              • 490
              #4
              Re: IR3570 that has responds oddly when buttons are pushed on the ops panel

              Blackcat is correct. The whole unit is at https://www.nwrsinc.com for advance exchange for $$$

              I can ship you a great used one for half that cost plus postage. Let me know ASAP .
              Last edited by Simons; 06-18-2013, 02:46 AM.

                Comment

                • Brian8506
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2009
                  • 1664
                  #5
                  Re: IR3570 that has responds oddly when buttons are pushed on the ops panel

                  Black Cat is right with the part number. It's cheap but you have to take the panel apart. Easy enough though

                    Comment

                    • Canon.Tech
                      Trusted Tech
                      • Mar 2009
                      • 335
                      #6
                      Re: IR3570 that has responds oddly when buttons are pushed on the ops panel

                      Canon Copier Touch Panel FK2-0329 - FK2-0246 - FH6-0784 - FH6-0834 | eBay

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