Canon IR C3170 Magenta Toner Lost??

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  • SESHU
    Trusted Tech

    100+ Posts
    • Feb 2009
    • 163

    #1

    Canon IR C3170 Magenta Toner Lost??

    Hi.. Canon IR C3170 only Magenta toner will end very fast. Yesterday message will appear in screen replace the Magenta Toner. when make the copy Color copy not possible. i check the Magenta toner Cartridge. There is no toner. I fill Magenta Toner fully in the Cartridge. After that i make yesterday to today 15 to 30 color copies only. today now again Replace the magenta toner Catridge message appear. I check magenta toner cartridge. There is no toner. what will be do???

    only Magenta toner Cartridge is dry very fast??? why???
  • HP:guy
    Trusted Tech

    250+ Posts
    • Feb 2013
    • 280

    #2
    Re: Canon IR C3170 Magenta Toner Lost??

    If you print quality is good then you are printing something with a lot of magenta coverage.

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16092

      #3
      Re: Canon IR C3170 Magenta Toner Lost??

      Originally posted by SESHU
      Hi.. Canon IR C3170 only Magenta toner will end very fast. Yesterday message will appear in screen replace the Magenta Toner. when make the copy Color copy not possible. i check the Magenta toner Cartridge. There is no toner. I fill Magenta Toner fully in the Cartridge. After that i make yesterday to today 15 to 30 color copies only. today now again Replace the magenta toner Catridge message appear. I check magenta toner cartridge. There is no toner. what will be do???

      only Magenta toner Cartridge is dry very fast??? why???
      ----------------------------
      what do u do> spoon feed toner in cartridge buy some OEM Cartridges


      make sure bias terminal for the magenta developing assembly is not bent or broken
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • SESHU
        Trusted Tech

        100+ Posts
        • Feb 2009
        • 163

        #4
        Re: Canon IR C3170 Magenta Toner Lost??

        Originally posted by HP:guy
        If you print quality is good then you are printing something with a lot of magenta coverage.

        no.. i make copies only letters and small size of photos with coverage of all colors.

        Comment

        • SESHU
          Trusted Tech

          100+ Posts
          • Feb 2009
          • 163

          #5
          Re: Canon IR C3170 Magenta Toner Lost??

          Originally posted by teckat
          ----------------------------
          what do u do> spoon feed toner in cartridge buy some OEM Cartridges


          make sure bias terminal for the magenta developing assembly is not bent or broken

          Thank you teckat. i will check again magenta developing assembly.

          and..

          yesterday i check drum cartridge unit . In the drum waste toner container filled with all magenta toner.

          how????

          Comment

          • canonbundy
            Senior Tech

            500+ Posts
            • Jun 2012
            • 607

            #6
            Re: Canon IR C3170 Magenta Toner Lost??

            Originally posted by SESHU
            Thank you teckat. i will check again magenta developing assembly.

            and..

            yesterday i check drum cartridge unit . In the drum waste toner container filled with all magenta toner.

            how????
            Like teckat posted use OEM Toner - check for a crack/break in the cartridge and the cartridge is inserted correctly.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092

              #7
              Re: Canon IR C3170 Magenta Toner Lost??

              Originally posted by SESHU
              Thank you teckat. i will check again magenta developing assembly.

              and..

              yesterday i check drum cartridge unit . In the drum waste toner container filled with all magenta toner.

              how????
              -------------------------------------

              U NEED OEM TONER / your Toner to Developer ratio is probably poor (non-oem)

              Y/M/C; is not equipped with a toner feedscrew, and relies on the rotation of the developing rotary for movement of toner to along the protrusions arranged in a spiral inside the cartridge.


              The machine's developing units differ between the Bk unit and the Y/M/C unit; while the former (Bk) is equipped with a waste carrier collection unit, the later (Y/M/C) is not.

              Waste carrier collection unit collects waste toner *1.
              *1: Bk developing unit only.

              the Starter/ in your Magenta Dev. Unit is probably no good / & bad Developing Cylinder (ratio of toner/carrier) will drop/spill out Toner when rotation takes place





              The machine is not equipped with a means (sensor) of directly measuring the level of toner inside the developing unit.

              In its place, the machine forecasts the consumption of toner with reference to video count data to make up for the consumption of toner. The toner supply amount computed from the video count data is corrected at such times as programmed: the machine uses the difference in potential between the primary charging bias and the developing
              bias
              to form a patch density on the photosensitive drum.
              It reads the density of the patch using the patch image read sensor, and compares the result against the density target value to increase or decrease the toner supply amount.
              If the density of the patch image changes because of changes in the developer characteristics, the machine will not be able to keep the density of the developer inside the developing unit to a specific level, which would cause the toner to move astray inside the machine or carrier to stick to the drum. To prevent such a problem, the machine corrects the density target value at such times as programmed, thereby keeping the density of developer inside the developing unit to a specific level. (In the case of Y, M, or C, the machine uses the density of the developer measured by the ATR sensor; in the case of Bk, on the other and, the machine corrects the density target value based on the reading of the counter designed for the developing unit (Bk; i.e., how may sheets have moved past it).
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • Guest

                #8
                Re: Canon IR C3170 Magenta Toner Lost??

                I know this is an old thread and I apologize... my name is not Hugo, it is Johnny. For some reason registration for this forum is not active, and I actually found that login online elsewhere. I noticed you all helped out a guy years ago on the referenced machine. I picked one up at an auction for very cheap last week with only 20k total images. It was full of magenta toner inside when I got it. I cleaned it out, but 2 subsequent cleanout/copy attempts it just kept dumping more magenta toner all inside and on the drum. Please help if you can.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22804

                  #9
                  Re: Canon IR C3170 Magenta Toner Lost??

                  Originally posted by hugohug
                  I know this is an old thread and I apologize... my name is not Hugo, it is Johnny. For some reason registration for this forum is not active, and I actually found that login online elsewhere. I noticed you all helped out a guy years ago on the referenced machine. I picked one up at an auction for very cheap last week with only 20k total images. It was full of magenta toner inside when I got it. I cleaned it out, but 2 subsequent cleanout/copy attempts it just kept dumping more magenta toner all inside and on the drum. Please help if you can.
                  what model?
                  what have you done?
                  are you a tech?
                  do you have the manual?

                  Comment

                  • Guest

                    #10
                    Re: Canon IR C3170 Magenta Toner Lost??

                    Originally posted by Phil B.
                    what model?
                    what have you done?
                    are you a tech?
                    do you have the manual?
                    what model? C3170i
                    what have you done? Cleaned the black sensors above the drum (twice), as well as everything else in that general area, of magenta toner
                    are you a tech? I am not a trained tech, but am IT at my job, and am very tech savvy
                    do you have the manual? I seem to have all manuals that came with it, but none are repair manuals (if there is one)

                    Comment

                    • Guest

                      #11
                      Re: Canon IR C3170 Magenta Toner Lost??

                      All I really would like is confirmation that it does in fact sound like its the Magenta Developer, or if it could be a faulty magenta toner cartridge. But ANY help is priceless at this point. All I have now is a 200lb boat anchor in my home office.

                      Comment

                      • guitar9199
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Sep 2016
                        • 1097

                        #12
                        Re: Canon IR C3170 Magenta Toner Lost??

                        Originally posted by hugohug
                        All I really would like is confirmation that it does in fact sound like its the Magenta Developer, or if it could be a faulty magenta toner cartridge. But ANY help is priceless at this point. All I have now is a 200lb boat anchor in my home office.

                        Usually developer being dumped from a dev unit is a sign of a stray charge pulling it out of the unit. I don't know if those parts are even available anymore, since the machine came out in 2005. That said, if I remember correctly, this model uses the rotating cylinder for the color units...which was one of those "What were you thinking" moments for Canon.

                        I'd get a used imageRUNNER Advance C5035/C5235 machine. Color images will be WAY faster, and image quality is much better than the C3170 series. The C3170 was referred to as "Business Color", and wasn't designed for high volume color printing. Anything more than 25% of your printing being in color was overworking that model.

                        As far as the C3170 goes, I'd call it a day on it.

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22804

                          #13
                          Re: Canon IR C3170 Magenta Toner Lost??

                          Originally posted by hugohug
                          what model? C3170i
                          what have you done? Cleaned the black sensors above the drum (twice), as well as everything else in that general area, of magenta toner
                          are you a tech? I am not a trained tech, but am IT at my job, and am very tech savvy
                          do you have the manual? I seem to have all manuals that came with it, but none are repair manuals (if there is one)
                          of course there's a service manual.. simple troubleshooting in user manual.. more advanced for IT/NetAdin.. but you need a service manual... study the theory section before attempting any hands on... READ the Cautions section... always properly power up/down the unit before pulling any inner machine wiring.
                          yes I do have Manual... no i don't share with non-techs.. if found out, I lose my tech rights to portal etc.

                          Comment

                          • zoraldinho
                            teacher-guide-expert-guru

                            Site Contributor
                            2,500+ Posts
                            • Mar 2008
                            • 4976

                            #14
                            Re: Canon IR C3170 Magenta Toner Lost??

                            I hate 3100c series. Printer with the carrousel is crap. 5 years later the same shit Imagepress C1.
                            Practice makes perfect
                            If it ain't broke, don't fix it
                            A picture is worth a thousand words
                            If you want something done right, you have to do it yourself

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 8065

                              #15
                              Re: Canon IR C3170 Magenta Toner Lost??

                              I looked after a lot of this model secret was to keep the ATR and Patch sensors clean also ensure the firmware is at latest level as a lot of issues were corrected with updates. Never let the drum go over life as this will throw off the developer readings.
                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk

                              Comment

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