[Dead] Canon IR C5185i with H1 stuck in waiting

[skibum]

I have 2 of these IR C5185i with the same problem and both were serviced by another company and we are heading there today. The other company replaced both H1's and within a week both have the same problem, stuck in waiting and can't print. Does anyone have the latest system software for the H1 Fiery and can a corrupt file the customer sent cause this? Any ideas would be greatly appreciated. Thanks

[Canuck]

Re: Canon IR C5185i with H1 stuck in waiting

Sounds like wrong driver. Make sure you use the Hi Fiery driver and not the 5185 copier driver. Also make sure machine is set to external controller in service mode..should be set to a 3. Reboot after changing. Make sure i/f board is installed