[Misc] Cannon Imagerunner C5180i prints extra sheet with name of workstation

[Guest]

The Imagerunner is printing an extra sheet of paper with the name of the station that the job came from. Our tech support department can't figure out how to turn off this function. It is a huge waste of paper. Can anyone tell me how?

[teckat]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

The Imagerunner is printing an extra sheet of paper with the name of the station that the job came from. Our tech support department can't figure out how to turn off this function. It is a huge waste of paper. Can anyone tell me how?

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what print driver being used ?

single sided or two-sided operation
?? from all apps / pdf's>word ??

[kmorland]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

I think it is WSD Print Provider.

[kmorland]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

WSD Print Device

[kmorland]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

The driver is Canon iR C5180 PCL5c. Sorry. I'm not tech support. They seem to be very busy.

[Canuck]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

Its a web services device. What OS....Windows server 2008,7,Vista?? Its not the machine generating this. As asked earlier...application using? PDF? Check the settings on the server...cmon...IT should be able to figure this out. Need more info to do their job.....lol

[kmorland]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

Its a web services device. What OS....Windows server 2008,7,Vista?? Its not the machine generating this. As asked earlier...application using? PDF? Check the settings on the server...cmon...IT should be able to figure this out. Need more info to do their job.....lol

Windows 7 Pro. Printing from any application will cause this extra header sheet to print. I don't have access to the server, but I'm guessing it is not the server because printing to other printers does not generate this extra sheet. Sorry I can't give you more info. I can't find a free manual for this printer online.

[teckat]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

Windows 7 Pro. Printing from any application will cause this extra header sheet to print. I don't have access to the server, but I'm guessing it is not the server because printing to other printers does not generate this extra sheet. Sorry I can't give you more info. I can't find a free manual for this printer online.

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u mean like a Cover page with your company logo

[kmorland]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

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u mean like a Cover page with your company logo

When someone sends a print job to the printer it also prints a sheet with their name on, the print job number, the date and the time. It actually sends it to a different tray than the actual print job. It is called a header for some printers. I can't find anything online about this.

[Canuck]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

Its a setting on machine or server(most likely). I had this before and can't remember where to change setting. Need to sit at workstation to do it. ITS NOT THE MACHINE DOING THIS. IT IS STUPID AND ONLY DOES WHAT IT IS TOLD. Your IT people need to get their books out obviously

[kmorland]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

Its a setting on machine or server(most likely). I had this before and can't remember where to change setting. Need to sit at workstation to do it. ITS NOT THE MACHINE DOING THIS. IT IS STUPID AND ONLY DOES WHAT IT IS TOLD. Your IT people need to get their books out obviously

I believe it is the Set User Information setting, but I don't have the privileges to change that. I believe it is on the print server. I should be in IT. They've been trying to figure it out for two years.

Capture.jpg

[teckat]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

I believe it is the Set User Information setting, but I don't have the privileges to change that. I believe it is on the print server. I should be in IT. They've been trying to figure it out for two years.

[ATTACH=CONFIG]21287[/ATTACH]

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what does document show in print preview window ??

[teckat]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

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what does document show in print preview window ??

You have the standard UFRII / PCL Print Kit-H1 in "i" Series
are u using the correct drivers ??????????

Drivers
http://www.usa.canon.com/cusa/suppor...ersAndSoftware

or
did u ever convert the 5180i to the Fiery option ??



WSD, or Web Services on Devices, is a mechanism in Windows Vista/Server 2008 which allows a 'WS discovery' for obtaining information about printers.
This is a way to update the installed printer drivers without user intervention providing the most current status/data about the printers.

Set all WSD Print settings to off

Additional Functions>System Settings>Network Settings>TCP/IP Settings>WSD Print settings>Use WSD to off

Additional Functions>System Settings>Network Settings>TCP/IP Settings>WSD Print settings>Use WSD Browsing to off

Additional Functions>System Settings>Network Settings>TCP/IP Settings>WSD Print settings>Use Multi Cast Discovery to off

[bipc]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

"When someone sends a print job to the printer it also prints a sheet with their name on, the print job number, the date and the time. It actually sends it to a different tray than the actual print job. It is called a header for some printers"
by your description of going to a diferent tray and what comes onit, it sounds like someone tried to activate a part of the machines reports and now she is delivering a report for every job done ( so it comes out on the reports assigned tray ) if you send an email from the machine do you get something similar? with that extra sheet you have a report certifying that the print was made, i think that by browser you can access the machines reports section and check it

[Canuck]

Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

Eliminate the machine end of it. Hook up a laptop with a crossover cable and print one of your documents to it. Still the same?...machine setting. No extra page?...application or server setting.