Service Support tool error

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  • Nery_Jesus
    Junior Member
    • May 2014
    • 5
    #16
    Re: Service Support tool error 109

    Excuse me.


    I am wanting to upgrade the firmware of a photocopier canon ir 1023iF.


    I already did everything right with 1018y.


    The problem is that on this one point that I get this error 109.

    Error.jpg

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083
        #17
        Re: Service Support tool error 109

        Originally posted by Nery_Jesus
        Excuse me.


        I am wanting to upgrade the firmware of a photocopier canon ir 1023iF.


        I already did everything right with 1018y.


        The problem is that on this one point that I get this error 109.

        [ATTACH=CONFIG]25738[/ATTACH]
        ================================================== =========
        What ver. are upgrading to

        Check your USB CABLE

        <Points to note>
        When upgrading to ver.60.03, you do not need to perform All Clear, so all user data remains.
        Therefore, upgrade the version using normal procedures.

        1. [1] Using the Service Support Tool, upgrade the BootROM to ver.60.03
        Note: Before using System Software v60.03, make sure to install the BootROM ver.60.03 first.
        2. Make sure to turn OFF and ON the main power between each download.
        3. Using Service Support Tool, install System Software ver.60.03.
        4. Turn off and on the device power
        Upgrading When the Optional ROM is installed:
        When installing the following option, the optional ROM (32MB) included in the package must be installed.
        Installation of the optional ROM enables the controller to operate on the firmware of the optional ROM.
        Therefore, when installing the optional ROM, be sure to check the versions of the main controller, Boot ROM,and optional ROM, and when the versions do not match, upgrade the version using the Service Support Tool to match them.
        Options in which the optional ROM is included in the package:
        - PCL Printer Kit-M1
        Importing/Exporting User Data
        - If using service mode (SSSW>SYSTEM SW>SW03), connect the USB cable.
        - If using the RUI (set initial settings>import/export), connect the network cable.
        ================================================== ================================================== =====

        <Points to note>
        (1) If upgrading from an older version to v60.03 (or later), the BOOT area is increased.
        At the same time, the SYSTEM writing start address (FLASH-ROM) is changed.
        The SYSTEM writing start address is included in the BOOT v60.03 and later, so after BOOT has completed downloading, turn OFF and ON the power, so that the new SYSTEM writing start address is reflected.

        Upgrade procedures
        <Without options>
        1. Overwrite BOOT.
        2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
        (Download mode starts.)
        3. Overwrite SYSTEM.
        <With OPT16MB>
        1. Overwrite BOOT.
        2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
        (Download mode starts.)
        3. Overwrite OPT16.
        4. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
        (Download mode starts.)
        5. Overwrite SYSTEM.
        <With OPT32MB>
        1. Overwrite BOOT.
        2. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
        (Download mode starts.)
        3. Overwrite OPT32.
        4. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
        (Download mode starts.)
        5. Overwrite SYSTEM.
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16083
            #18
            Re: Service Support tool error 109

            Originally posted by Nery_Jesus
            Excuse me.


            I am wanting to upgrade the firmware of a photocopier canon ir 1023iF.


            I already did everything right with 1018y.


            The problem is that on this one point that I get this error 109.

            [ATTACH=CONFIG]25738[/ATTACH]
            ================================================== =========
            ERROR 109=Timeout value setting error

            Failed to set the communication timeout value, or the wait count value (in the case of BITRONIC)
            effects=USB FLASH/NETWORK FLASH/PARALLEL PORT FLASH

            Uninstall & Re-Install SST

            What ver. are upgrading to

            Check your USB CABLE

            <Points to note>
            When upgrading to ver.60.03, you do not need to perform All Clear, so all user data remains.
            Therefore, upgrade the version using normal procedures.

            1. [1] Using the Service Support Tool, upgrade the BootROM to ver.60.03
            Note: Before using System Software v60.03, make sure to install the BootROM ver.60.03 first.
            2. Make sure to turn OFF and ON the main power between each download.
            3. Using Service Support Tool, install System Software ver.60.03.
            4. Turn off and on the device power
            Upgrading When the Optional ROM is installed:
            When installing the following option, the optional ROM (32MB) included in the package must be installed.
            Installation of the optional ROM enables the controller to operate on the firmware of the optional ROM.
            Therefore, when installing the optional ROM, be sure to check the versions of the main controller, Boot ROM,and optional ROM, and when the versions do not match, upgrade the version using the Service Support Tool to match them.
            Options in which the optional ROM is included in the package:
            - PCL Printer Kit-M1
            Importing/Exporting User Data
            - If using service mode (SSSW>SYSTEM SW>SW03), connect the USB cable.
            - If using the RUI (set initial settings>import/export), connect the network cable.
            ================================================== ================================================== =====

            <Points to note>
            (1) If upgrading from an older version to v60.03 (or later), the BOOT area is increased.
            At the same time, the SYSTEM writing start address (FLASH-ROM) is changed.
            The SYSTEM writing start address is included in the BOOT v60.03 and later, so after BOOT has completed downloading, turn OFF and ON the power, so that the new SYSTEM writing start address is reflected.

            Upgrade procedures
            <Without options>
            1. Overwrite BOOT.
            2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
            (Download mode starts.)
            3. Overwrite SYSTEM.
            <With OPT16MB>
            1. Overwrite BOOT.
            2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
            (Download mode starts.)
            3. Overwrite OPT16.
            4. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
            (Download mode starts.)
            5. Overwrite SYSTEM.
            <With OPT32MB>
            1. Overwrite BOOT.
            2. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
            (Download mode starts.)
            3. Overwrite OPT32.
            4. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
            (Download mode starts.)
            5. Overwrite SYSTEM.
            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

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