Canon imageRUNNER 3570

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  • sniper2g8
    Trusted Tech
    • Jan 2013
    • 117

    #1

    Canon imageRUNNER 3570

    We have the Canon imagerunner 3570. When we copy the top gets cut off. We try to fix the margin setting but it doesn't seem to help. It even does it when we use the feeder. Please help.
    Attached Files
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997

    #2
    Re: Canon imageRUNNER 3570

    Have you looked at something simple ... like how the paper is loaded in the paper tray? It's very common to have the gear shaft break off in the base of the paper tray. As a result, the rear paper guide slips all the way to the back. To compensate the enduser moves the front guide up tight to the paper, offsetting the paper ~30mm to the rear.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • SCREWTAPE
      East Coast Imaging

      Site Contributor
      2,500+ Posts
      • Jan 2009
      • 3396

      #3
      Re: Canon imageRUNNER 3570

      Originally posted by blackcat4866
      Have you looked at something simple ... like how the paper is loaded in the paper tray? It's very common to have the gear shaft break off in the base of the paper tray. As a result, the rear paper guide slips all the way to the back. To compensate the enduser moves the front guide up tight to the paper, offsetting the paper ~30mm to the rear.
      =^..^=
      Love this response!

      Comment

      • gcsbkk
        Technician
        • Aug 2013
        • 22

        #4
        Re: Canon imageRUNNER 3570

        Following the first picture if you copy with A4 size I think because of the clutch as my attached file.

        But the second picture if you still copy with A4 should from the paper tray.

        Hope my information can help you.
        Attached Files

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Re: Canon imageRUNNER 3570

          Originally posted by sniper2g8
          We have the Canon imagerunner 3570. When we copy the top gets cut off. We try to fix the margin setting but it doesn't seem to help. It even does it when we use the feeder. Please help.
          ------------------------


          did u try all Paper Trays ??

          like that paper tray check suggestion /
          I used to pick up the empty cassettes and shake them upside-down to see if small gear falls out

          Cassette Body Gear Post Breaking.pdf


          did u check copies from bypass tray

          don't forget to put back margin settings from sheet



          ---------------------------------------------------------------------------------------
          part numbers for the Middle & Large Cassette Assemblies.


          Middle Cassette FM2-0141-000 & Large Cassette FM2-0142-000
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • sniper2g8
            Trusted Tech
            • Jan 2013
            • 117

            #6
            Re: Canon imageRUNNER 3570

            Originally posted by teckat
            ------------------------


            did u try all Paper Trays ??

            like that paper tray check suggestion /
            I used to pick up the empty cassettes and shake them upside-down to see if small gear falls out

            [ATTACH]21935[/ATTACH]


            did u check copies from bypass tray

            don't forget to put back margin settings from sheet



            ---------------------------------------------------------------------------------------
            part numbers for the Middle & Large Cassette Assemblies.


            Middle Cassette FM2-0141-000 & Large Cassette FM2-0142-000
            Thanks to all I change the clutch and it work fine I like all your idears Thanks Again

            Comment

            • sniper2g8
              Trusted Tech
              • Jan 2013
              • 117

              #7
              Re: Canon imageRUNNER 3570 "message solved"

              It's solved thank you all

              Comment

              • sniper2g8
                Trusted Tech
                • Jan 2013
                • 117

                #8
                Re: Canon imageRUNNER 3570

                Can The Clutch electromagnetic be repaired ?? pls help the problem has started again

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083

                  #9
                  Re: Canon imageRUNNER 3570

                  Originally posted by sniper2g8
                  Can The Clutch electromagnetic be repaired ?? pls help the problem has started again
                  --------------------
                  temp fix-------------
                  slide a sheet of paper between face plate & motor if possible >rotate plate to remove grime / a very thin cotton rag damp with alcohol ( save some to drink later) work it back and forth to clean/ if u can remove face place ( on some cl's u can) this will help/

                  now go and buy a new CLUTCH/ best to not be cheap than sorry later

                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • sniper2g8
                    Trusted Tech
                    • Jan 2013
                    • 117

                    #10
                    Re: Canon imageRUNNER 3570

                    Originally posted by teckat
                    --------------------
                    temp fix-------------
                    slide a sheet of paper between face plate & motor if possible >rotate plate to remove grime / a very thin cotton rag damp with alcohol ( save some to drink later) work it back and forth to clean/ if u can remove face place ( on some cl's u can) this will help/

                    now go and buy a new CLUTCH/ best to not be cheap than sorry later

                    I've remove a working machine clutch and fit it inside but still no result please help

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #11
                      Re: Canon imageRUNNER 3570

                      Time to backtrack from clutch WIRING (\ signal -supply to controller\ u need to do a wire checks
                      Called BASIC TROUBLESHOOT (;{
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • northernlife
                        Senior Tech

                        500+ Posts
                        • Sep 2011
                        • 847

                        #12
                        Re: Canon imageRUNNER 3570

                        I'm kinda convinced it's just a STRD-POS or an XY adjustment

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083

                          #13
                          Re: Canon imageRUNNER 3570

                          POSTER---sniper2g8

                          1-We try to fix the margin setting but it doesn't seem to help. It even does it when we use the feeder.
                          2- I change the clutch and it work fine
                          3-the problem has started again
                          4-remove a working machine clutch and fit it inside but still no result
                          sniper2g8

                          u need to do process of elimination tests

                          1-Did u check all Paper Trays
                          (for paper size identity) (damaged/missing tray gear)
                          size of paper inside the cassette is detected by the cassette size dial, and is communicated to the cassette size detection PCB.
                          As may as 15 positions may be detected with reference to the combinations of on and off states of the array of 4 actuators mounted to the cassette size detection PCB on the printer side and operating in conjunction with the cassette size dial.
                          cassette size dial is equipped with a switch operated to change between AB and Inch configurations; the cassette
                          size detecting switch will detect the configuration as soon as a cassette is fitted in the machine.



                          2- did u check copying from the BYPASS Tray

                          width of paper is detected with reference to the output of the variable resistor (SVR1), which operates in conjunction with the movement of the side guide.

                          3- did u check the the registration clutch (SL2),to turn on and off the registration roller so that the paper will be matched in relation to the image on the drum at correct registration.

                          4-COPIER > ADJUST > ADJ-XY

                          ADJ-X=Adjusting the optical image head position (image read start position in the sub-scan direction) (this is PAPER FEED DIRECTION)
                          <Setting range> 1 to 100 (Default: 20)
                          Increasing the value by 1 shifts the image read start position 0.1 mm backward

                          ADJ-Y =Adjusting the CCD read start cell position (image read start position in the main-scan direction)
                          <Setting range> 85 to 169 (Default: 144)
                          Increasing the value by 1 shifts the image read start position 0.1 mm outward.


                          5- Did u check your = COPIER > ADJUST > BLANK settings are they in spec from service label ?
                          BLANK-T
                          = Entering an adjustment value for the chipping width at the front of an image
                          <Setting range> -128 to 127 (Default: 0)
                          Setting a greater value increases the chipping width.
                          If RAM on the DC controller circuit board has been cleared or the board itself has been replaced, enter the value from the service label.

                          BLANK-B Entering an adjustment value for the chipping width at the rear of an image
                          <Setting range> -128 to 127 (Default: 0)
                          Setting a greater value increases the chipping width.
                          If RAM on the DC controller circuit board has been cleared or the board itself has been replaced, enter the value from the service label.


                          6-COPIER > ADJUST > MISC did u check these values ? in LEVEL 2 ?

                          C1/2/3/4-
                          ADJ-Y
                          Entering a horizontal registration adjustment value for Cassette 1/2/3/4
                          Enter a laser write start position for paper fed from Cassette 1/2/3/4 according to the registered numeric value.
                          <Setting range> -128 to 127 (Default: 0)

                          MF-ADJY

                          Entering a horizontal registration adjustment value for the multiple manual feed tray
                          Enter a laser write start position for paper fed from the multiple manual feed tray according to the registered numeric value.
                          <Setting range> -128 to 127 (Default: 0)

                          DK-ADJY
                          Entering a horizontal registration adjustment value for the side paper deck
                          Enter a laser write start position for paper fed from the side paper deck according to the registered numeric value.
                          <Setting range> -128 to 127 (Default: 0)
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                          Comment

                          • sniper2g8
                            Trusted Tech
                            • Jan 2013
                            • 117

                            #14
                            Re: Canon imageRUNNER 3570

                            After changing the registration clutch still no joy. Can the solenoid be the problem if so how should I go about it.

                            Comment

                            • Simons
                              Trusted Tech
                              • Jun 2008
                              • 490

                              #15
                              Re: Canon imageRUNNER 3570

                              The lead to trail cut off could be due to someone putting oil on the ends of the registration roller. Esp since your problem is intermittent. The reg roller needs to have the drag in its bushings to stay consistent!

                              The vertical cut off looks like a tray problem.

                              Comment

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