iR2520 paper jam

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  • V-P
    Senior Tech

    Site Contributor
    500+ Posts
    • Apr 2011
    • 679
    #1

    iR2520 paper jam

    A distant customer complains about occasional paper jam from second & third cassette of a iR2520.

    I am attaching the pic he sent me.

    Copier is pretty new (23.000 copies).

    Other than paper rollers - is there any other known issue with extra cassettes option causing these jams ?

    Thnx


    2520-jam.jpg
    Tags: cassette, copies, customer, issue, jam, jams, option, paper, paper jam, rollers
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: iR2520 paper jam

      Originally posted by V-P
      A distant customer complains about occasional paper jam from second & third cassette of a iR2520.

      I am attaching the pic he sent me.

      Copier is pretty new (23.000 copies).

      Other than paper rollers - is there any other known issue with extra cassettes option causing these jams ?

      Thnx


      [ATTACH=CONFIG]22224[/ATTACH]
      -----------------------------------------------------
      Check if Actuator Flag is getting stuck


      Jam codes are
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • V-P
          Senior Tech

          Site Contributor
          500+ Posts
          • Apr 2011
          • 679
          #3
          Re: iR2520 paper jam

          got a pic of that flag to show to customer by email ?

          jam codes - hemm...

          I asked him and he politely replied : " I don't speak jam language"

            Comment

            • Canuck
              Tech Specialist

              1,000+ Posts
              • Nov 2007
              • 1713
              #4
              Re: iR2520 paper jam

              Yeah add extra spring wrap...done it on a few. Seen issues with plastic clutches also on main unit. Clean clutches with alcohol

                Comment

                • V-P
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Apr 2011
                  • 679
                  #5
                  Re: iR2520 paper jam

                  Customer finally sent jam codes:

                  0202 & 0203 were dominating the field.

                  I guess a can of compressed air & feed rollers might solve the problems.

                    Comment

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