iR3320

[copicatt]

Customer has faint lines (lead to trail) when printing only. Doesnt happen on copies. they are 1/4 to 1/2 inch apart she says.....happens from more than all PC"s. Ideas? they are a good 1.5 hrs from here.

[teckat]

Re: iR3320

Customer has faint lines (lead to trail) when printing only. Doesnt happen on copies. they are 1/4 to 1/2 inch apart she says.....happens from more than all PC"s. Ideas? they are a good 1.5 hrs from here.

print driver being used
what applications used to print from ?

[copicatt]

Re: iR3320

print driver being used
what applications used to print from ?

Not for sure of the driver used, but it is installed per PC and not to one and then shared. And I told wrong, it is Front to Rear. Don't know why I said lead to trail.

[teckat]

Re: iR3320

Not for sure of the driver used, but it is installed per PC and not to one and then shared. And I told wrong, it is Front to Rear. Don't know why I said lead to trail.

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cross-feed or called MAIN SCAN



I know the PDL KIT is standard on 3320/2220

are they using PS or PCL or both ?

is this from any certain application

[copicatt]

Re: iR3320

---------------

cross-feed or called MAIN SCAN

Yea, crossfeed. 20 years, never heard that. Go figure.

[copicatt]

Re: iR3320

had her print a report internally, says it also contains the lines.....but not on copy. WEIRD

[teckat]

Re: iR3320

had her print a report internally, says it also contains the lines.....but not on copy. WEIRD

Have her print out a word doc & a pdf -- with differant drivers from PC

[copicatt]

Re: iR3320

Have her print out a word doc & a pdf -- with differant drivers from PC

when I say internal report, I mean, at the copier. Had her go to add functions....report settings....print list....network.......report has lines....so don't believe now it is PC related. I'm gonna go out there mon morning and see what I can find out.

[teckat]

Re: iR3320

when I say internal report, I mean, at the copier. Had her go to add functions....report settings....print list....network.......report has lines....so don't believe now it is PC related. I'm gonna go out there mon morning and see what I can find out.

I see now

so internal test & pc prints have black lines
glass copy has no issue

[copicatt]

Re: iR3320

I see now

so internal test & pc prints have black lines
glass copy has no issue

Correct.

[Brian8506]

Re: iR3320

But you haven't been there yet to physically confirm this?

[copicatt]

Re: iR3320

But you haven't been there yet to physically confirm this?

Heading out there mon am. I realize she could be mistaken. I've had her test different methods whilst on the phone. It is a good drive so was getting a little input before I go....my first thought was the printer was printing from LTR drawer and copying from LTRr and streaks were on the edge but she says it ain't so and it covers the whole page....I will update .....

[teckat]

Re: iR3320

Heading out there mon am. I realize she could be mistaken. I've had her test different methods whilst on the phone. It is a good drive so was getting a little input before I go....my first thought was the printer was printing from LTR drawer and copying from LTRr and streaks were on the edge but she says it ain't so and it covers the whole page....I will update .....

______
In the error of smartphones_-_(if u have one & customer has one)
U tell them to take pics ,& send them over to u __when distance is an issue

[DAG COPIERS & COMPUTERS]

Re: iR3320

______
In the error of smartphones_-_(if u have one & customer has one)
U tell them to take pics ,& send them over to u __when distance is an issue

Very true teckat, you save a lot of resources by doing that.

[copicatt]

Re: iR3320

I have been to the customer and confirmed what she said....printouts have cross feed faint lines and actually some shading on the trail edge. The copies are clear. Printing an internal report.....fax data, etc has the lines....not on copies.....do a Dcon clear??